Strategies for Successful HOA Management

1/6/2025 (Permalink)

HOA House Group

Strategies for Successful HOA Management

Running a homeowners association successfully takes the right amount of grit and hospitality. While you want to maintain a well-organized, productive ship, you don't want management to come across as authoritarian. There's also the concern that residents simply won't engage. Many people assume that the purpose of HOA board members is simply collecting dues and enforcing rules. In reality, community management is the true core task of HOA leaders. You are creating an enjoyable, safe place where residents feel like they are getting their money's worth. Do you want an active, engaged, and accountable HOA? Start implementing these strategies for successful HOA management.

1. Get Everyone on the Same Page With Effective Communication

Nobody wants to feel like they're out of the loop. Unfortunately, poor communication within an HOA can lead to distrust and rumors. People can get offended and defensive when they feel like they aren't "in the know." You can solve this by creating clear channels for communication.

Create a communications standard when relaying critical information about governing documents, policies, procedures, rules, or key dates and deadlines on the HOA's calendar. Achieving this might require you to invest in a software platform that allows for posting, sharing calendars, and direct messaging. You can also develop your system using simple and free technology tools from Microsoft or Google. In addition, resident-facing communication should include a mix of monthly newsletters, routine email updates, a website with a login portal, and social media pages. Creating a strong sense of community where all residents feel seen, heard, and kept in the loop is one of the best ways to improve tenant retention for the long-term vitality and financial viability of an HOA.

2. Don't Leave the Legalities to Guesswork

Some HOA managers are far too relaxed when it comes to compliance issues. They end up in hot water because they don't take time to bring in the right people to advise them on regulatory compliance. Be proactive with compliance to avoid controversies that impact the entire HOA's reputation. What does this look like? As you know, HOAs must comply with a number of environmental, housing, and zoning rules. It's important to build relationships with regulatory authorities in order to stay abreast of new developments with local, state, and federal laws and regulations that impact your HOA. Additionally, it's crucial to consult with local legal experts specializing in HOAs to ensure that you're properly interpreting your obligations. It's far easier to stay current with compliance rules than it is to try to catch up!

3. Be Serious About the HOA's Reserve Fund

For residents, HOA fees represent a sizable investment in their quality of living each year. That's why responsible financial management is one of the core responsibilities of an HOA's leadership team. An HOA's financial health is summed by its reserve fund. As you know, HOA reserve funds are funds that are set aside for large projects or emergency responses. Most HOAs cut it close with these funds because this is an "easy" category to ignore. As a result, they are forced to levy special assessments on HOA members when urgent or major repairs are needed. This is demoralizing for residents. It can also make them distrust HOA leadership. By taking the slow and steady approach of building up the HOA reserve account, HOA leadership can demonstrate to members that they are being good stewards of their money.

4. Add Better Signage

Are you constantly dealing with squabbles about residents or visitors violating rules? Consider the fact that the rules aren't clear enough. When it comes to clarifying rules in outdoor spaces and common areas, visual communication is key. Think about adding more signs regarding parking restrictions, pet policies, smoking policies, and more. If your community has a pool, hot tub, or outdoor court area, be sure to add signs with clear rules regarding who can use the facilities, hours of operation, and behavior policies. These signs remove ambiguity. They can also help to cut down on the number of questions and disagreements that end up on your doorstep as an HOA manager.

5. Don't Be Afraid to Use Professionals

One of the strategies for successful HOA management is simply understanding when the HOA team is biting off more than it can chew. Many HOAs around the country now use professional management services. Property management companies bring "corporate" capabilities for things like technology, payment processing, and legal oversight to HOAs of all sizes. In most cases, services can be scaled based on the needs of an HOA management team. You may only want to pay a company to handle background work tied to payment collection and processing. If your HOA management team is short on both time and people, you might want a full-service company that offers marketing services, legal services, and financial services. Full-service companies often provide proprietary software for operating your HOA's website and member communication portal.

6. Create a Foolproof System for Collecting Dues

When members don't pay dues on time, HOA boards get backed into corners. Dues are crucial for covering monthly payments for utilities, maintenance, community events, management fees, and overall operating expenses. HOA leadership never wants to make residents feel like they're being pestered for payment. However, they must be firm about payment deadlines. Here are some ways to boost on-time complete HOA payments every month:

1. Send out friendly reminders as payment due dates approach.
2. Create an online payment portal for easy payments.
3. Add reminders about payment deadlines to all newsletters.
4. If you're doing a special collection for a major renovation or upgrade, share the deadline for payment as far in advance as possible. Some residents may need to budget for a few months in order to come up with the unexpected lump sum.
5. Offer convenient payment options. By expanding options to include checks, cards, and digital payment options, you give residents the ability to pay using the method that allows them to transfer funds in the fastest way possible. Consider also setting up a system for monthly recurring payments using credit cards.
6. Provide a grace period for delayed payments.
7. Offer temporary payment plans for homeowners who are struggling with financial hardship.

Of course, residents must be gently reminded of the consequences of failing to pay HOA fees on time. Send reminders of the escalating consequences of failure to pay. While offering a small grace period can help to maintain positive relations between management and residents, it must be made clear that ongoing failure to pay will result in fines that can eventually end with legal action.

Good HOA Management Starts With Creating a Good Place to Live

HOA leadership has a million details to deal with on a monthly basis! Fortunately, the right steps can ensure things run smoothly at your HOA. Of course, even the best management plans will be futile if you're not creating a safe, attractive environment that residents are proud to call home. If units or common areas in your HOA are showing signs of mold infestation, remediating the issue takes priority over everything else.

The best strategies for successful HOA management always include the best vendors. If you're nervous about mold in the community you manage, let your local SERVPRO® team help you get the problem handled. Offering 30 years of experience locally, SERVPRO has mold specialists standing by to help you create a clean, safe environment. Reach out today!

Steps to Restore a Property After Smoke Damage

1/2/2025 (Permalink)

House damaged caused by fire

Steps to Restore a Property After Smoke Damage

A fire at your home or business can be one of the most frightening and traumatic experiences you’ll ever go through. In addition to the danger structure fires pose, they often result in the loss of property, some of which may include irreplaceable memories.

In addition, the lasting effects of water, fire, and smoke damage can lead to ongoing issues like structural instability, bad indoor odors, discoloration of interior spaces, and mold growth. While your safety and the safety of loved ones should always be paramount when picking up the pieces after a fire, there are some things you can do to make the restoration process easier.

If you’ve experienced the damaging effects of a home or business fire and you’re not sure of your next move, below are some steps to restore a property after smoke damage:

Be Mindful of Structural Stability

Because your safety is of the utmost importance and fires can weaken structures, never enter a structure that has experienced fire or water damage until it has been inspected by a qualified professional. Even if an area looks safe, hidden damage may be present if water, flames, and smoke have penetrated walls, flooring, and ceiling areas.

When these areas have been affected, you may not realize how weak a supporting wall or piece of flooring is until it fails. When it comes to damage restoration after a fire, your first goal should always be to secure the property before beginning to deal with things like smoke odors. While smoke and soot are bothersome and should be addressed, you need to make sure the affected area is safe to enter before you can begin the process of remedying a damaged property.

Contact Your Insurance Company

When possible, you should try to inspect structural damage in a safe manner, but you’ll also want to contact your insurance company to discuss the claims process. Insurance companies can tell you which parts of the structure are covered for loss and can walk you through the insurance claims process.

If possible, take photos and video of any damage you can see. Once again, be mindful of structural stability, and never place yourself in harm’s way when trying to assess the extent of the damage. If required, your insurer will send someone to your home or business to officially document any damage for the claims process.

Keep in mind that the insurance claims process can be lengthy, so you may need to make alternate plans to address immediate concerns. Depending on the extent of the damage, you and your loved ones may need to vacate a property until it can be properly inspected and repaired by a professional.

Document any work you have completed on the structure while going through the insurance claims process. This can help you and your insurer keep track of all payments made pursuant to any claims.

Work With Restoration Professionals

Although you can do things like install air scrubbers to remove odors in a fire-damaged home or business, most people benefit from partnering with fire and smoke damage restoration professionals to alleviate major issues. Companies that specialize in water damage restoration can take care of wet cleaning and smoke odor remediation, and most also provide thorough inspection and cleaning services for hidden dangers like mold.

As an added bonus, these companies have specialized tools and equipment to restore structural elements damaged by water used to put out a fire. Water damage restoration is often an involved process since moisture can seep into walls, flooring, and other areas of a home or business.

Simply drying affected areas is not enough, as damage may affect various layers of surfaces. Professional damage restoration services experts are able to take care of smoke and water damage on the surface, but they’re also able to clean and restore areas that may not be seen by the naked eye.

Be Mindful of Cleaning Products

If you choose to clean some of your property on your own, be mindful of which cleaning products you use. While cleaning is one of the steps to restore a property after smoke damage, not all cleaning products are designed for safe use on surfaces damaged by fire, smoke, and water. Some cleaning products may react to changes in a surface’s chemical composition following damage, and this can cause a cleaning agent to cause further damage.

If you use cleaners, try to use products that contain natural ingredients. It’s also a good idea to review the directions of any products you use and consider contacting the cleaner’s manufacturer to inquire about usage.

You’re also encouraged to test any cleaning products in an inconspicuous area before using them in larger areas. This approach can help you avoid creating a bigger problem if the cleaning product is not safe to use on surfaces damaged by fire, smoke, or water.

Always Put Your Safety First

While there are several steps to restoring a property after smoke damage, your priority should always be safety. In addition to structural instability, fire-damaged structures may contain additional dangers like fumes, leaking gas lines, smoldering embers, and debris in the air. Wear protective clothing, including eye protection and a respirator, when entering a damaged structure.

Consider contacting your utility provider before entering a home or business damaged by fire to see if an inspection is recommended. Your provider may send out a representative to review the integrity of things like gas and water lines to prevent future problems.

Contact SERVPRO® of Arcadia for Smoke Damage Restoration Solutions

If you’ve experienced a fire at your home or business in the Arcadia, CA, region, trust the experts at SERVPRO for relief. Our team provides expert restoration solutions for smoke damage, smoke odors, and fire damage, and we can also help remediate a mold problem left behind after water damage.

Preventing Water Damage in Older Homes

12/30/2024 (Permalink)

Prevent water damage in homes

Preventing Water Damage in Older Homes

Choosing the perfect home involves a myriad of decisions and trade-offs. In many cases, purchasing an older home works because it satisfies many other requirements for home buyers. However, maintaining an older home requires essential steps such as inspections, which can reveal issues like existing water damage or faulty plumbing. Ensuring these problems are addressed promptly is vital to maintaining the structural integrity of older homes.

1. Regularly Inspect and Maintain Plumbing

Older homes are often beautiful buildings with a lot of history, but they can also include outdated plumbing systems built with aging components. Materials commonly used in older plumbing systems include galvanized steel or lead, which are prone to leaks and corrosion due to many years of use.

Preventing water damage in older homes starts with an annual plumbing inspection, which can catch minor issues in the plumbing system before they escalate into more significant problems. Discovering hidden leaks in the walls or underneath flooring can save the home or building from potential structural damage and keep mold from growing on materials that constantly remain wet. Replacing older pipes with modern plumbing that uses PEX or copper can improve the overall plumbing system and safeguard water flow throughout the house.

2. Inspect and Monitor for Signs of Concealed Water Damage

Getting to know an older home includes inspecting the walls, floors, and ceilings and keeping a vigilant eye out for signs of hidden water damage. Look for peeling paint, warped flooring, or brownish discoloration on ceilings and walls.

Monitor the utility bills to check for exceptionally high water usage or unexplained spikes in usage. Specialized tools like moisture meters or infrared cameras can help detect hidden leaks. Promptly addressing these issues can prevent escalating repair costs and damage.

3. Inspect the Foundation

The foundation underneath an older home may have experienced years of settling or cracking, which can lead to water seepage and related damage. Inspect the home's exterior and foundation, looking for visible cracks in the foundation's walls or floor.

To prevent seepage, treat minor cracks with a professional-grade sealant. Larger cracks may need to be addressed promptly with the assistance of professionals. Properly grade the surrounding yard areas and install appropriate drainage systems to ensure water drains away from the home's foundation.

4. Repair Sealing Issues in Doors and Windows

An older home's original windows and doors can become a significant source of intruding water, particularly during rainy seasons. Older doors may have gaps in their caulking or weather stripping, allowing water to seep underneath flooring or into walls. Caulking or new weather stripping can help close the gaps and keep water out.

Inspect the frames of doors and windows for damage or rot that can degrade them and lead to or worsen water leaks. Preventing water damage in older homes may require replacing older single-pane windows with updated double-pane or similar windows that offer better protection from moisture.

5. Install a Backflow Safeguard

Some homes have plumbing systems built without safeguards to prevent wastewater from backing up into the house. If this is the case, install a backflow valve to prevent sewage from backing up into the house. Regularly inspect the device to ensure it is functioning correctly.

Combine the backflow valve install with routine pipe inspections and maintenance, which is essential for homes with aging sewer systems or frequent heavy rainfall.

6. Check Hidden Areas for Mold and Mildew

Older homes often have hidden spaces, creating ideal conditions for mold and mildew to grow unnoticed. Inspect the home's attics, crawl spaces, basement, underneath sinks, and any other hidden areas, looking for discoloration or musty odors.

If moisture is detected, use a dehumidifier to remove dampness and keep moisture controlled. Additionally, address factors such as poor ventilation or uncontrolled moisture that may contribute to mold and mildew growth.

7. Upgrade Waterproofing in the Basement

Inspecting the basement in an older home may reveal inadequate waterproofing, making it a high-risk area for potential water damage. Basements and older homes often lack drainage systems or sump pumps.

Sealing cracks in the foundation is crucial to prevent water from intruding into the basement. Consider upgrading or adding a drainage system or a vapor barrier in the basement. If the area is prone to flooding or has frequent dampness, it may need professional waterproofing.

8. Monitor and Clean Gutters and the Roof

A home's roof and rain gutters serve as its first line of defense against water damage. However, older homes are more vulnerable due to aging structural materials. Roofs that have endured years of the elements may have missing, cracked, or worn shingles and damaged flashing, which allows water to seep underneath the roofing and into the home's attic and walls.

Clogged rain gutters can prevent water from moving correctly, leading to pooling at the roof level or flooding near the home's foundation. An annual roof inspection, with regular cleaning and repairs, especially after storms, can identify and prevent problems such as leaks and interior water damage.

9. Update Older Fixtures and Appliances

Preventing water damage in older homes includes appliance inspections. When certain appliances fail, they can cause leaks, flooding, and water damage. If a water heater is older than 10 to 15 years, it is likely due for a replacement. Additionally, inspect appliance hoses, such as those for dishwashers, for signs of wear or cracks. For high-risk appliances, install a water leak detector nearby.

If the home still retains its original plumbing, install upgraded, modern fixtures and appliances with built-in water efficiency. This move can reduce strain on the plumbing system and help prevent leaks and water damage.

10. Maintain Exterior Drainage Systems

Proper drainage in outside yard areas is essential for preventing water from pooling or coming inside an older home. Ensure that rain gutters and downspouts are positioned to direct water away from the home foundation.

For improved water management, install French drains or extended downspouts to direct water away from the home. Check the landscaping to ensure that the areas around the home remain appropriately graded. Avoid planting shrubs or trees with invasive roots near the foundation to prevent potential cracks.

Stay Ahead of Plumbing Problems

Ensuring the health of an older home's plumbing system requires proactive, routine maintenance and timely repairs to prevent expensive water damage. Regular plumbing and home inspections lay the foundation for preserving the property's structural integrity.

For multi-unit properties, partnering with SERVPRO®, the experts in commercial property maintenance, can help ensure the homes receive essential maintenance, water damage prevention, and professional, high-quality repairs. Contact us today to see how we can help!

Creative Ways to Handle Common Property Management Challenges

12/27/2024 (Permalink)

Magnifying glass and houses

Creative Ways to Handle Common Property Management Challenges

Managing properties has many challenges, from minor maintenance issues to emergencies causing significant damage. The right strategies and a creative approach can make a substantial difference in handling issues to ensure smooth operations and satisfied tenants.

To excel, property managers must go beyond standard methods of handling common challenges. Innovative strategies, proactive approaches, and emerging technology can help solve problems while maintaining and increasing the value of rental properties.

Preventative Plumbing Maintenance

When handling common property management challenges, plumbing issues are common in rental properties and can quickly escalate, causing significant and costly damage. A proactive approach can keep plumbing urgencies at bay. Schedule routine inspections for the property's water heaters, faucets, and pipes. This routine is essential in areas that experience freezing temperatures in winter.

Install smart leak detection sensors to catch water leaks quickly in critical areas like kitchens and bathrooms. Publish helpful content in a monthly newsletter to educate tenants on properly caring for drains. Include tips on which items can go into garbage disposals and drains and what should be avoided to reduce clogs. Create an overall property plumbing maintenance list that addresses seasonal tasks, such as adding insulation to pipes during winter.

Use Chemical-Free Mold Prevention

Mold growth can be a persistent issue, especially in humid weather. However, some proactive and environmentally conscious ideas are relatively low-cost and can prevent mold spores from blooming. Encourage the use of dehumidifiers in high-moisture areas of a home or building to keep the humidity levels low inside. If the property has smart leak detectors, these devices often have continuous humidity readings and provide access via an app.

Ensure that rooms such as basements and kitchens have proper ventilation systems installed to create good airflow. When renovating rooms, choose mold-resistant construction materials and paint with specially formulated mold-resistant properties. Educate tenants on the perils of water damage, such as mold, mildew, and warped or damaged flooring. Encourage them to report damp areas or leaks they discover promptly.

Improve Tenant Communications with Tech

When property managers and tenants do not communicate effectively, this can lead to dissatisfaction and other issues. Fortunately, technology tools can bridge this communication gap. Use a property management app to send out announcements, updates, and requests to tenants. Implement software or use a website with an online portal tenants can use to submit rental payments and make maintenance requests.

Create and send out regular newsletters with home care and safety tips. Include updates on community activities and other happenings. Consider also working with local vendors to provide discounts on goods and services, including coupons in the newsletter. Host virtual town hall meetings to encourage tenant feedback and open community discussions.

Proactively Mitigate Fire Damage

Property managers can minimize the danger and damage from fire hazards by combining innovative safety measures with time-tested standards. For example, they can install updated smart smoke detectors that alert property managers and tenants when they sense smoke or excessive heat.

Use fire-retardant materials when performing renovations or repairs. As part of a move-in package, provide tenants with a guide to fire safety that includes tips for evacuating their unit and exit routes for the complex. Also, identify and communicate safety gathering spots where tenants can wait for assistance. Conduct regular inspections and maintenance on sprinkler systems and fire extinguishers.

Handle Vacancies Creatively

Handling common property management challenges includes dealing with vacancies. However, vacant rental units do not need to remain empty, and some creative uses can generate interest among potential tenants and generate additional income. Consider hosting short-term pop-up art exhibitions or shops in vacant spaces, especially during holidays. Another option is working with local businesses to offer temporary or short-term leases for renters who are traveling professionals.

If the property has furnished vacant units, market these as corporate apartments to appeal to business travelers who may only travel home on weekends. Stage empty units and highlight them through virtual tours and online listings that have immersive features.

Develop Strong Vendor Relationships

Speed and quality work are crucial to managing repairs effectively and maintaining tenant satisfaction during unexpected disasters. To achieve these outcomes, property managers need a reliable vendor network. Emergency restoration services are an essential part of this vendor network, especially for issues like mold remediation, water damage, or fire restoration. Partner with professional services companies specializing in rapid response to protect the property.

Maintain a current directory of vetted contractors and emergency repair service companies. Seek vendors who will negotiate a bulk service contract to reduce the cost of recurring maintenance work. Schedule regular workshops or training to help contractors understand the needs of a specific property.

Low-Maintenance Landscaping Improves Curb Appeal

A property's first impressions matter; well-maintained and landscaped grounds can increase tenant retention and attract new tenants. Install eco-friendly landscaping, such as drought-resistant plants, which reduce water usage and minimize upkeep costs. For more efficient watering, install irrigation systems that operate automatically.

Enhance the property with outdoor seating areas and multi-use spaces like community gardens. In the newsletter, share information on eco-friendly planting tips and water conservation to engage tenants and encourage a sense of community.

Upgrade After Damage or Disaster

Turn disaster recovery into an upgrade opportunity. Restoring property does not always mean simply replacing the previous features; in many cases, it can become a chance to improve the space. For example, during a restoration, take advantage of the opportunity to install newer, more energy-efficient fixtures.

During interior renovations, upgrade to more modern finishes and materials, including flooring and cabinetry. Add features such as water-resistant vinyl flooring for flood-prone rooms or areas. Highlight these improvements and emphasize their safety and resilience as part of the property's marketing efforts.

Use Value-Added Amenities to Reduce Tenant Turnover

Valued tenants remain loyal and happy when a property offers them more than simply a place to live. Consider providing shared resources, such as fitness centers and coworking spaces. Work with local vendors to provide discounted services to tenants, such as HVAC maintenance. Consider periodically adding free services, such as pest control.

Upgrade units with smart home technology, including smart thermostats and smart lighting, for tenant convenience. Host community events, such as movie nights during the summer or seasonal parties.

Creative Solutions Increase Tenant Satisfaction

Effective property management requires attention to detail and practical resources to tackle whatever challenges arise. Preparation is critical, and when you have more complex needs, such as a professional vendor to handle large commercial restoration projects, partnering with expert restoration services protects your investments and reputation. Don’t wait—contact SERVPRO® today to see how we can help restore your property investment.

Preventing Water Damage in High-Risk Areas

12/23/2024 (Permalink)

Woman Looking At Damaged Wall

Preventing Water Damage in High-Risk Areas

Water damage is never a good thing, but some areas are at a higher risk of experiencing it than others. Whether you’re concerned about your home, a business, or another type of property, identifying high-risk areas and mitigating the potential for water damage can go a long way in preventing costly repairs and replacement.

If you haven’t given much thought to the threat of water damage around your property, below are some tips for preventing water damage in high-risk areas:

Complete a Visual Inspection

One of the first and easiest steps to preventing water damage in high-risk areas is to complete a visual inspection of your property to look for areas that may be more susceptible to moisture accumulation. These could include low-lying areas like basements and crawlspaces, exposed foundation elements, dips, gullies, or valleys around your greenspaces.

You can also check areas in bathrooms, kitchens, underneath sinks, around tubs and showers, and other areas at risk of water damage. Look for signs of water damage like mold or wood rot, and pay attention to the air in these areas. Mold growth often emits an earthy, musty odor, so if you detect this in wet areas, this can indicate moisture damage.

Remember that some damage can hide beneath flooring and behind drywall, so gently press on suspect areas. If they feel soft to the touch, this may indicate property damage underneath.

Have Leak Detection Services Performed

If you’re concerned about a water leak after noticing signs of water flow, hiring a professional to perform leak detection services may be a good idea. While you wait for a leak detection specialist to arrive, consider shutting off the main water to your home or business.

This can be done using the water shut-off valve, often located near the street, in a garage space, or a closet. If your leak detection expert needs the water supply turned back on, they will let you know, but turning off your water can prevent extensive damage.

Leak detection often involves completing a visual inspection of appliances that use water, like a sump pump, water heater, washing machine, or dishwasher. Your plumber will also use specialized tools and techniques that may involve sound waves and pressure monitoring to detect the location of any leaks.

Winterize Outdoor Plumbing

Outdoor plumbing components, including hoses, hose bibbs, and spigots, can freeze during the winter months, even in moderate climates. When water freezes inside pipes, it disrupts water flow, but it also causes a buildup of pressure that can lead to burst pipes and flooding. Homeowners' insurance may not cover flooding, meaning you may be left to cover the entire cost of repairs and cleanup if this occurs.

Burst pipes can be a problem even if freezing temperatures don’t reach your home or business. A hose can freeze if left out in cold temperatures, and if the hose has water in it, this can still cause back pressure on your plumbing system. By taking preventative measures like putting up hoses and insulating spigots, pipes, and hose bibbs, you can prevent structural damage by maintaining equalized pressure in your pipes.

If You’ve Experienced Water Damage

Although the above are some simple steps that can aid you in preventing water damage in high-risk areas, accidents can still happen. If you find yourself facing a situation where you have water damage, there are some dos and don'ts that can mitigate the fallout:

Do Dry Up as Much Water as Possible

Once the immediate cause of the water damage is dealt with, try to dry up as much water as possible as long as you can do this safely. Afterward, you will want to get a company like SERVPRO® involved since simply drying up water doesn’t necessarily mitigate hidden damage under carpets or behind walls. The company’s slogan is “SERVPRO like it never even happened” because restoration experts can completely restore your home or business after a water incident.

Don’t Wait to Seek Professional Help

If you’re going to seek professional help, whether from a plumber or a restoration company, don’t wait to make the call. Once water damage starts affecting the structural integrity of your home or business, you may be at a greater risk for accidents and injuries.

As problems like wood rot spread, they can weaken structures and lead to instability that may not present itself until days, weeks, or even months later. Getting a professional to address water damage quickly is often one key to reducing risks.

Do Clean Up Spills Quickly

Even a small water spill can lead to moisture damage if not resolved quickly. This can happen when water is spilled on carpet or non-treated wood. As moisture seeps into the material, it can cause mold growth and weaken its structure.

This is also the case in bathroom and kitchen areas where water may splash out of a bathtub, run out of a shower, or drip off of a counter. If you don’t have proper sealing around plumbing fixtures, baseboards, and other low-lying areas, repeated exposure to moisture can get inside cracks and crevices to cause damage.

Don’t Ignore Increasing Water Bills

One common indicator that you have a leak is a steady increase in your water bill each month. If you’ve noticed that you’re paying more and more for water, it’s a good idea to have a plumber investigate the issue.

Water leaks often get worse over time due to increasing pressure. Small holes or cracks succumb to water pressure, little bits at a time, allowing more and more water to come through. If these issues aren’t addressed, you’ll likely pay more for water each month, but you’ll also likely find yourself facing flooding in time.

Contact SERVPRO of Arcadia for Comprehensive Water Damage Restoration

If you’ve experienced water damage in the Arcadia community, contact the trusted experts at SERVPRO. Our team provides residential and commercial restoration services to secure your property after a water damage incident.

Ways to Prevent Mold Growth in Humid Areas

12/21/2024 (Permalink)

Professional cleaning mold

Ways to Prevent Mold Growth in Humid Areas

Mold is one of the perils that can affect any commercial or residential building, especially during the humid and rainy seasons each year. Preventing mold growth is crucial because once it takes hold in a building, it can significantly worsen air quality and cause damage to walls, ceilings, and more.

Mold can trigger allergic reactions, asthma attacks, and other respiratory issues. If not properly managed, the toxins and allergens produced by mold can cause significant health issues for occupants, especially those with compromised immune systems.

Where Mold Grows and Why

Mold often thrives inside building areas that have little air circulation and high moisture. These areas include kitchens, bathrooms, basements, laundry rooms, and window frames. Mold might be less of a problem in newer construction, while older buildings often have less effective ventilation and insulation, creating ideal conditions for mold to grow.

Keeping indoor spaces dry enough to prevent mold growth is challenging for buildings in a humid climate with consistent rainfall or those that have sustained water or fire damage. To make matters worse, mold spreads easily through microscopic spores, so once it grows in one area of a building, it can move invisibly to other damp spots if not managed and controlled properly. Fortunately, there are several ways to manage dampness to prevent mold from growing in the first place.

1. Increase the Space’s Ventilation

Fresh air is mold's enemy, while stagnant air allows moisture to settle, feeding mold growth. Install exhaust fans in areas with high humidity, such as bathrooms and kitchens, to keep air moving and prevent mold from growing.

Ceiling fans are another important way to improve air circulation and can work in any room or area prone to dampness. Opening windows as the weather allows is another easy way to increase room ventilation and prevent the moisture accumulation that triggers mold growth.

2. Use Dehumidifiers

Dehumidifiers are highly effective tools for reducing room humidity and preventing mold from growing with regular use. Preventing mold growth in humid areas can be as simple as placing a dehumidifier wherever a building has minimal ventilation, such as in a basement, in storage closets, or by windows that often have condensation.

To prevent mildew from growing, ensure the dehumidifier tank is emptied and cleaned frequently. The optimal humidity is about 50% inside, so the dehumidifier should be set accordingly to provide the best results.

3. Keep Furniture Away from Interior Walls

Mold loves stagnant air and trapped moisture, and furniture close to walls can create a perfect environment of blocked airflow that encourages mold growth. Keep furniture a few inches from walls, and educate tenants on leaving this small space so the air can circulate.

Large items, such as bookshelves and dressers, must be kept slightly away from walls because their large size increases the potential for trapping moisture and blocking airflow. For commercial property managers, communications such as a monthly tenant newsletter can offer tips and guidance on arranging interior furniture to maintain optimal ventilation and prevent setting up conditions for mold growth.

4. Use Mold-Resistant Products

Products especially made to resist or prevent mold growth can make a big difference in high-risk areas. Consider using paints made to be mold-resistant, which often means they contain an additive that acts as a mildewcide.

Suggest tenants use mold-resistant liners and shower curtains in their bathrooms. When undertaking renovations in areas that have already suffered from mold and moisture damage, use mold-resistant drywall for the repairs to prevent future damage.

5. Install Proper Door and Window Insulation

When a building has gaps around doors and windows, moisture finds its way in and settles into building materials and rooms with little airflow. Inspect door frames and windows, looking for cracks or gaps. Seal these with new caulking or weather stripping.

Ensure to check doors that lead to the outside, such as front and sliding glass doors, as inadequate seals can allow condensation to build up on the inside, especially on glass doors. If condensation is an ongoing problem, consider installing double-pane windows, which help keep indoor rooms dry and mold-free by reducing the amount of condensation that forms.

6. Clean HVAC Vents and Filters Regularly

If a building has mold, the HVAC system may have spores in its filters that can promote mold growth in the system and a building's rooms. Dirty or dusty HVAC systems can also trap moisture, increasing the chances of mold growth.

Preventing mold growth in humid areas such as air ducts may involve replacing the HVAC filters every one to three months, depending on the severity of moisture or the presence of mold. Also, consider having the HVAC system cleaned professionally once each year, and as part of a regular maintenance schedule, dust and vacuum around vents to keep air flowing freely.

7. Perform Regular Leak Inspections and Repairs

Water leaks can go unnoticed for months, leading to moisture behind furniture or under flooring such as carpet. Mold can grow and spread, eating away at flooring materials and drywall in the meantime. Look for discolored walls, ceiling stains, or bubbling drywall, which can indicate hidden water leaks, or contact a SERVPRO® professional for an inspection.

What is SERVPRO? They are a leader in water and fire damage restoration, and they can help tackle minor leaks to major moisture issues before mold has time to settle in. Sometimes, there may not be any sign of mold or water damage, but an area can have a noticeable mold or mildew smell. Repair any hidden leaks immediately and dry out the affected area to prevent mold from getting established. Regularly check areas where water commonly makes its way into buildings, such as pipes, window seals, and roofs, for signs of leaks or water damage.

8. Dry Wet Surfaces Immediately

Since mold can start growing on wet surfaces within 24 to 48 hours, drying out the moisture immediately is critical. A monthly tenant newsletter for rental properties can include tips such as wiping down showers, sinks, and counters after each use to minimize the moisture that feeds mold.

Another tip is to use a squeegee to quickly and easily remove water from shower doors and walls after each use. Also, remind tenants that bath mats and towels can become a moist area for mold or mildew growth and to keep them dry and clean.

9. Manage Humid Areas with Absorbent Materials

Absorbent materials can help minimize moisture levels in small spaces such as coat closets and cabinets. Some moisture-absorbing products on the market include silica gel packets or crystals packaged for easy and safe use in a closet or cabinet. These products absorb moisture continually. Baking soda or charcoal are two additional low-cost materials that can absorb moisture naturally.

These moisture-absorbing materials need refreshing periodically because they become saturated over time. Consider installing a hygrometer, a device that monitors humidity levels, in rooms with a higher risk of humidity and mold growth, such as basements and bathrooms. Aim to keep the humidity levels below 60% and ideally around 50%. Use dehumidifiers and fans to adjust and optimize the humidity levels.

10. Address Frequent Window Condensation

When condensation forms on windows, it can drip down into window sills and surrounding areas, creating a moist environment for mold to grow. Keep the area dry by wiping down the condensation daily, especially during humid times like winter. Keeping the windows slightly open helps with air circulation and minimizes condensation. Property managers or landlords can offer tenants instructions on using a vent lock or other device to keep windows slightly open but still locked for safety reasons.

Also, consider installing a window insulation film to reduce condensation buildup during colder months. Sunlight naturally prevents mold because it dries out moisture, preventing mold growth in humid areas. Suggest that tenants keep their curtains open during the day and keep blinds open to allow for airflow around windows to minimize condensation. Also, consider adding window coverings that are mildew-resistant, such as shades or blinds, instead of fabric curtains.

11. Room Décor Makes a Difference

House plants can add a lot of benefits to interior spaces, although they also increase the humidity indoors, especially in small rooms. Keep house plants out of bathrooms, and avoid placing them too close to walls where they can trap moisture and breed mold. Choose plants that do not require a lot of water, which will minimize moisture in the room. Low-maintenance plants that do not require a lot of water, such as succulents, make better house plant options to maintain a less humid environment indoors.

Wall-to-wall carpeting absorbs moisture, creating an ideal environment for mold to grow. Avoid placing carpeting in basements, bathrooms, and other high-humored rooms. Vinyl or tile flooring is a better option for areas at risk for mold, and area rugs make a better decorating choice because they are easily removed for cleaning when necessary.

Prevent Mold with a Multi-Pronged Strategy

Preventing mold growth in humid areas can present several challenges. However, with the right strategies, it becomes entirely manageable, no matter what time of year or weather conditions exist. If you are a property owner or manager dealing with commercial water, fire, or mold damage, our experienced professionals can provide solutions tailored to your property’s needs. Contact us today to find out how SERVPRO can help!

How to Engage Your Community as an HOA

12/10/2024 (Permalink)

HOA Board Having a Meeting

How to Engage Your Community as an HOA

Are you wondering how to engage your community as an HOA? One of the benefits of living in a neighborhood or community with a homeowners association (HOA) is that residents have opportunities to be connected and engaged. HOAs work best when you foster a sense of community.

However, many people who live in HOAs live as though they are on their own little "islands" instead of seeing their properties as part of a bigger picture. This frustrates HOA board members and those tasked with managing and overseeing HOAs. When HOA residents are engaged, this leads to increased volunteerism, safety, and quality of life! Everyone is happier when there's a stronger sense of community. That's why SERVPRO® works so hard to help local HOAs build a strong sense of pride for residents. We want to share seven proven tips for boosting resident engagement in your HOA.

1. Get on Social Media for Regular Communication

Helping residents connect online can help them connect in real life! It's up to you to decide whether to make your social media presence public or private. If you choose public, this could look like a Facebook or Instagram page. If you prefer a more guarded online presence, consider creating a private Facebook group for community members only. A private page offers a place where moderators can make announcements and share important community information. Additionally, residents can share photos and talk about the community. If you don't want to be dependent on social media to get residents connected, consider having a professional website that features a member portal. Residents can use login information to access postings and chat features.

2. Host Family Movie Nights

If your HOA has a clubhouse or outdoor common areas with lots of space, this creates the perfect opportunity to host family movie nights once a month. Invite residents to bring lawn chairs and snacks for a night of old-fashioned fun. The key here is to choose films of all ages that everyone can enjoy. If your community has a large shared outdoor space, consider moving the movie outdoors for the summer. Put a film projector in the budget for next quarter to start enjoying "films and fireflies" on gorgeous summer nights. If movie night succeeds, use the momentum to form a social committee to plan card nights, game nights, formal dances, and more.

3. Create a Community Volunteer Program

Consider creating a volunteer squad to help with everything from setting up HOA events to lending helping hands to neighbors during struggles. The truth is that people feel more invested in their community when they know they are needed. A volunteer squad allows residents to use their time and talents to improve their community. In addition, residents will see that they are part of a strong, vibrant community when they see volunteers working hard for the betterment of everyone.

4. Form a Book Club

Consider creating an official book club for your HOA to increase community engagement. The group can meet at a community space within the HOA or allow different members to host at their homes. A book club allows members to bond over a shared experience. It is both a social and intellectual pursuit.

5. Form Sports Leagues or Clubs

Wondering how to engage your community as an HOA in a fun, healthy way? If your HOA has a pool or pickleball/tennis court, consider introducing the idea of tournaments or competitions. Members can even form fun leagues. This is a great way to help members strengthen bonds while enjoying the health benefits of training for some friendly competition. Even HOA members who don't participate can still enjoy the fun of watching from the sidelines. If your HOA doesn't have amenities that support this type of thing, consider introducing a walking club that gives residents opportunities to stay active in a group atmosphere.

6. Create a Welcome Committee

Does your HOA have a welcome committee? If not, you're missing an opportunity to build a strong community by helping residents feel engaged right from the start! Welcome each new resident with a basket of muffins, some wine, or other goodies. It's also very important that the welcome letter accompanying the basket lists upcoming events happening in the community that everyone is encouraged to attend! Don't forget also to include an invitation to the next board meeting.

7. Make Your Homeowners Association HOA a Place People Can Be Proud to Live

Attempts to encourage active participation among community members won't go far if homeowners don't feel good about where they live. That's why keeping an HOA properly managed is the best way to increase community engagement. That means using long-term planning to create financial stability for the association. It also means providing clean, safe, and well-maintained spaces. Nothing hurts a sense of community like buildings that are falling apart. If residents have complained about the state of things, make sure you're doing an architectural review to ensure that everything is sound.

The foundation for engaging your community as an HOA is simply creating a place where people can feel safe and take pride in their homes. That's why any structures damaged by weather or age should be taken care of by a company offering commercial building restoration services. Don't let problems linger. Call for restoration today!

Fire Safety Tips for Property Managers

12/8/2024 (Permalink)

Fire extinguisher inspection

Fire Safety Tips for Property Managers

Maintaining fire safety in residential and commercial properties is not just a legal obligation but a crucial responsibility for property managers. Whether ensuring fire equipment is in working order or educating tenants on best practices, fire prevention can save lives and protect investments. The following fire safety tips will help property managers minimize the risks and prepare a building for the unexpected.

1. Regularly Inspect Fire Safety Equipment

Fire extinguishers are critical components of a fire safety system, including sprinklers, smoke detectors, and fire alarms. Regular inspections ensure these devices are functional and ready for emergencies.

Ensure fire extinguishers are also easily accessible and properly mounted. Employees and tenants should know where extinguishers are located and how to use them. The fire alarm system should also undergo inspection and maintenance by certified personnel at least once a year, as early detection is crucial in controlling fires. Test smoke detectors monthly.

Installing and maintaining systems for fire suppression, including sprinklers and fire-resistant doors and walls, is critical. Property managers should work with fire safety professionals to confirm that these systems are functioning properly and up to code. Adequate fire suppression can contain or extinguish a fire before it becomes uncontrollable, potentially saving lives and property.

Property managers should replace faulty equipment immediately to comply with safety regulations. They must also keep detailed records of maintenance, checks, and repairs related to fire safety equipment.

2. Keep Emergency Exit Routes Clear

One of the essential fire safety tips for property managers is keeping clear emergency exit routes, a cornerstone of fire safety. This action can make all the difference in ensuring a safe, efficient evacuation during an emergency.

Property managers should frequently perform walkthroughs of every evacuation path to confirm that all exits are fully operable and free from obstructions like debris, storage items, or misplaced furniture. It’s equally important to ensure that all emergency exits are marked with illuminated or reflective signs that occupants can easily spot in well-lit and low-visibility conditions.

Post clear maps in lobbies, hallways, and other common areas to guide occupants to the nearest exit in an emergency. These maps should be regularly updated to reflect structural changes in the building. Lastly, it’s essential to train staff to enforce rules about keeping exit routes clear and to ensure they understand the significance of these regulations for the safety of everyone in the building.

3. Provide Fire Safety Training and Education

Educating staff and tenants on fire safety is critical. The U.S. Fire Administration (USFA) reports that approximately 74% of residential fires are caused by cooking.

Property managers should circulate information about common fire hazards, prevention actions, and proper use of fire safety equipment to tenants. Clear guidelines on evacuation procedures should also be provided.

Organizing annual fire drills for residential and commercial properties helps reinforce evacuation procedures. Staff should receive additional training to recognize fire hazards and report them promptly. Encourage tenants to participate in fire drills for their safety. Digital communications or flyers with fire prevention tips can also be effective.

4. Property Maintenance Routines

Routine property maintenance is a crucial aspect of any comprehensive fire safety plan. Regular inspections and upkeep can help spot potential fire hazards before they become serious, providing a proactive approach to fire prevention.

One key area to focus on is the electrical system. Overloaded electrical panels and short circuits can cause fires, so the system must be inspected and maintained regularly. Any reports from tenants about faulty appliances, outlets, or wiring should be handled immediately to prevent dangerous situations from escalating. Neglecting these issues can increase the chances of an electrical fire.

In addition to electrical maintenance, it's important to schedule regular servicing of the HVAC system. A malfunctioning or overworked HVAC unit can pose significant fire risks by overheating or placing too much strain on the building’s electrical system. Routine HVAC check-ups will help ensure these systems operate safely and efficiently.

Property managers should also look for storm damage, which can expose electrical wires or cause other structural issues that might increase fire risks. It’s also essential to store flammable materials, such as mulch or other landscaping elements, well away from the building’s perimeter to reduce the chance of accidental fires.

5. Have a Fire Evacuation Plan

Every property should have a comprehensive fire evacuation plan that includes emergency procedures, locations of evacuation maps and fire extinguishers, and staff responsibilities. Assign fire wardens to assist with evacuations and ensure the plan addresses the needs of all occupants, including those with visual or hearing impairments.

Share the fire evacuation plan with new tenants upon move-in and employees as part of their onboarding process, and revisit it regularly to update it as needed.

6. Install Fire-Resistant Building Materials

Fire safety tips for property managers include using fire-resistant materials during renovations or new construction. These specialized materials can slow the spread of fire, giving occupants more time to evacuate and reducing property damage.

Fire-resistant materials include concrete, treated wood, and gypsum board, which can be used to enhance the safety of older buildings. Fire-rated doors can also slow the spread of fire. The property manager should conduct regular inspections to check for wear and tear of fire doors, and replacements should be made as necessary.

7. Implement Fire Hazard Policies

Creating fire-hazard policies is essential for protecting occupants in multi-unit and multi-story buildings at higher risk. Policies should prohibit using space heaters and open flames, like candles, in non-designated areas.

Tenants should also be restricted from storing gasoline or other flammable liquids on the property. Implement a reporting system so tenants can notify property managers of fire hazards and enforce strict penalties for violating fire safety rules.

8. Use Proper Signage

Proper signage is crucial for fire safety, and here's another fire safety tip for property managers: Install “No Smoking” signs in designated areas and use illuminated or reflective signage to mark evacuation routes clearly.

Evacuation maps and emergency procedures should be posted in visible locations like lobbies and next to elevators. Rooms containing fire safety equipment should be clearly labeled, and all signage must meet local fire code requirements for visibility and placement.

9. Keep Updated on Local Fire Regulations

Property managers need to keep informed about local fire safety regulations to ensure compliance and reduce legal liability. Review fire safety laws regularly for changes that could affect the property. Attend fire safety courses designed for property managers to stay up-to-date on best practices. Collaborating with local fire departments is also essential to address compliance issues promptly and effectively.

Fire Safety is a Great Property Management Habit

Fire safety is an ongoing commitment for property managers that requires regular maintenance, proper training, and adherence to local regulations. By staying proactive and implementing these fire prevention strategies, property managers can help safeguard their properties and their occupants. For support in fire safety measures and restoration after an incident, trust  SERVPRO® restoration to get the job done right. Contact us today!

Long-Term Effects of Untreated Water Damage

12/4/2024 (Permalink)

Water damage in the wall

Long-Term Effects of Untreated Water Damage

Although water is an essential part of life, it also has the potential to cause harm. Nowhere is this more true than when water invades your home or business. Whether due to flooding, a leak, a major spill, or another water disaster, water damage can cause all kinds of short-term problems, but the long-term effects of untreated water damage can cause harm.

Before you ignore that dripping faucet in the bathroom or leaky pipe under your home, consider the following potential consequences of long-term water damage:

Wood Rot

Wood is used worldwide in the construction industry. While it is a great building material for homes and businesses, it is susceptible to rot when exposed to sustained moisture. Wood's porous nature means it absorbs water like a sponge, and even treated wood can be at risk when exposed to enough water over time.

As wood becomes saturated with moisture, it loses hardness and becomes pliable. When this occurs, the wood structure breaks down, leading to wood rot. This rotting effect causes water-damaged wood to fall apart over time, often leading to the next biggest long-term effect of untreated water damage: structural instability.

Structural Instability

Structural instability caused by moisture damage and wood rot can be a serious concern, both for your property and your safety. To make matters worse, you must repair this damage and mitigate the problem if you plan to sell your property. Potential buyers are likely to shy away from a property with known water damage or ongoing problems with water mitigation.

The insidious thing about moisture damage and structural integrity is that this damage can create a domino effect. As structural pieces of a home begin to weaken, they can shift and place weight on parts of the structure not designed to hold.

For example, if your flooring has moisture damage and begins to buckle, the foundation of your walls can shift. When this happens, the foundation for your roof can shift. As the weight of the various parts of a structure begins to jostle, this shifting weight can upend the structural integrity of parts of a home or business that never even experienced water damage directly.

Mold Growth

Even if you don’t experience wood rot that leads to structural instability, mold growth is another one of the major long-term effects of untreated water damage. This is especially true if you have people in your home who have compromised immune systems or respiratory issues.

Although not all mold is dangerous, even a little can cause allergic reactions. As mold grows and spreads in moist, dark environments, it can take over interior spaces and lead to more serious health problems. So-called “black mold” is often cited as a serious concern, but for most people, black mold will not cause any greater harm than any other type of mold. For people with severe allergies, however, black mold can cause serious illness.

While some water damage is easy to see, mold can grow silently in cracks and crevices, inside porous materials, under flooring, behind walls, and elsewhere. This means that even if you clean up surface mold, you may still have a problem on your hands. To complicate things further, individual mold spores are microscopic, so you can still have mold spreading throughout your home after water damage, even if you’ve cleaned surfaces with visible mold.

Insects and Vermin

Moisture is also a primary driver of insects and vermin. Just like humans, bugs and pests need water to survive. The difference is that people use the sink or visit the grocery store for water. Bugs, on the other hand, invade spaces where water is found. If this is your home or business, guess what? You may have an infestation on your hands, including termites!

Unfortunately, it may not be obvious initially, like mold, bugs, and vermin. Insects, mice, and more can squeeze through cracks and build nests in hidden places. While you think you’ve cleaned up water after a pipe burst, you may have a colony of bugs living beneath your floorboards, feeding off of leftover moisture in your wood.

In addition to being unsightly and uninvited, bugs and vermin can pose a health hazard to you and your loved ones. Health issues arising from insect and vermin infestations can range from mild to severe, and once pests make your home their own, they can be tough to get rid of.

Potential Future Damage

Lastly, future damage to your home or business may be risky due to water damage. Electronics and electrical systems that come into contact with water may not seem damaged at first glance, but water may corrode and weaken internal electrical connections. As water and electricity do not mix, a damaged electrical system may cause an electric shock or fire.

How to Prevent Water Damage Around Your Home or Business

Although it may not be possible to prevent water damage in an emergency, there are some steps you can take to prevent and deal with damage caused by moisture. First, look for signs of water damage. These can include discolorations on walls and flooring or the smell of mold in the air around your home or business.

Next, excess water should be cleaned up as soon as possible after damage has occurred. Addressing water damage quickly often offers the best chance to resolve and mitigate damage fully. However, remember that hidden moisture may lurk within your walls, carpeting, or other flooring, crawlspaces, basements, and attics.

Because water damage isn’t always obvious, you’re encouraged to partner with a restoration expert who specializes in addressing water damage if you’ve experienced a leak or flooding incident. A professional water damage company can clean up messes left behind and restore your home or business to its original condition. Restoration specialists also typically check for hidden damage to offer additional security and peace of mind.

Contact the Water Damage Experts at SERVPRO of Arcadia for Fast Relief

SERVPRO® is the team to call when you need the experts in water damage restoration Arcadia trusts. Our team specializes in removing moisture and restoring your home or business to its original condition. Still, we also mitigate damage from the water you may not see, including behind walls, under flooring, and more.

How to Improve Tenant Retention

12/3/2024 (Permalink)

Tenant with landlord

How to Improve Tenant Retention

High turnover costs make tenant retention important. Unit vacancies, marketing costs, and between-tenant cleanings all eat into your bottom line. That's why tenant retention is a hot topic among landlords and property managers. Ideally, you'll hang on to good tenants for as long as possible without needlessly "chasing them away" with how you run your property.

Of course, the truth is that no property manager can hold on to every great tenant forever. Tenants often leave for reasons that are beyond their control. However, high tenant turnover is avoidable. At a typical residential real estate property, the retention rate is around 50%. If you can get yours to 60% to 65%, your rental property will be ahead of most.

Here's a look at six tips for how to improve tenant retention.

1. Price Rent Fairly

Is high rent chasing tenants away? If you've noticed tenants renewing their leases at a lower rate than usual, rent costs could be blamed. You may have elevated your rental price at a faster pace than competitors. Analyze where your rent falls based on comparable properties in your rental market.

Tenants have more access to price comparisons than ever before. Even happy tenants won't stay if it means paying more for the same general location and square footage. While lowering rental rates often feels like a step backward, boosting tenant retention rates could make you money in the long run.

2. Incentivize Lease Renewals

Entice tenants to renew by offering perks for loyalty. It's common for property management to offer discounts when tenants commit to renewals by a certain date. This generally means allowing tenants to lock in the current rate instead of being subject to the new tenant rental rate. Getting an early commitment also helps you to plan accordingly based on whether you'll need to list the apartment on rental websites. The ability to start marketing a unit early if a tenant won't be returning can help you avoid "lost months" caused by unexpected vacancies.

3. Help Tenants Build Positive Credit

A quality tenant may be more likely to stay if they feel they're getting a long-term benefit beyond getting the cheapest rental rate or high-end amenities. The truth is that many renters are working their way to homeownership. However, it may be a few years until that happens. One win-win situation for the landlord-tenant relationship is a credit-reporting program. Under this arrangement, on-time rental payments are reported to credit bureaus to help tenants build their credit scores.

Why is this such an important perk? One of the biggest complaints among renters is that they don't get any "points" for paying rent on time. With rental payments often equaling or eclipsing mortgages today, this is frustrating. Most property managers and landlords don't report positive rental histories because they don't want to be bothered. This is what makes this such an underused tool for tenant retention.

4. Reevaluate Your Approach to Maintenance

If you want to know how to improve tenant retention, the key is making a rental feel like home tenants don't want to leave. Maintenance plays a big role in this. Unfortunately, the stereotype of the "landlord special" for most apartment upgrades and maintenance requests is true at many properties. It's common for good tenants to leave because they're frustrated by the state of a property.

Maintenance should be a priority instead of an obligation. Start with an orderly, clear process for submitting maintenance requests. Next, have a system for keeping tenants updated on when requests are expected to be completed. It's also important that you have a qualified, professional maintenance person or team available to handle repairs and upgrades at your property. Many property managers try to handle maintenance on their own to save money. However, fast and high-quality maintenance should be considered an important investment in the overall financial health of your property.

Of course, maintenance isn't just about reacting when tenants make requests. You must proactively ensure your property is free of pests, mold, water damage, and other underlying problems. Owners of damaged properties need to handle remediation before even allowing tenants in.

5. Learn Why Tenants Are Leaving

High tenant turnover rates may be unavoidable in your market. However, you may lose good tenants because of what your property lacks without even knowing it. This is why tenant feedback is such an integral part of good property management. There are several ways to handle tenant feedback. The first is to consider an annual tenant survey. A 10-question survey about general satisfaction, quality of life, and likelihood of renewing provides a look into the tenant experience. It can also help you anticipate tenants renewing their leases or vacating within the next 12 months. Be sure to leave an open space for tenants to suggest what they'd like to see improved at the property.

6. Consider Being More Flexible With Reliable Tenants

This tip for how to improve tenant retention requires some judgment calls. Anyone in property management for a while knows that some renters are autopilot tenants. They send their rent check in on time, they never make complaints, and nobody ever complains about them. They are simply responsible renters who are trying to enjoy a good quality of life at your rental. There may be times when these tenants make special requests. For example, they may want a cat even though the lease agreement didn't include pets. They may want to paint the walls in the living room because they're tired of drab white walls. There may even be a rare time when an unexpected circumstance causes them to pay their rent late.

In most cases, there's more to lose by being rigid or penalizing these tenants than by being flexible. Make a policy of pulling up a tenant's rental history before passing automatic "no" responses. Think of the benefit of retaining a tenant for an extra three to five years simply because you said "yes" to painting a living room green. Additionally, think of the bad blood that is created if you charge a late fee or make a report to a credit bureau just because a tenant was a few days late on rent one time after several years of consistency. There's a good chance the tenant will care much less about respecting your property afterward. They may also feel inspired to start browsing rental listings in the area.

Happy Renters Are Good for Your Bottom Line

Getting tenants to renew doesn't have to feel like pulling teeth. The "secret tip" for improving tenant retention is creating a space where people want to live. This starts with creating a safe, clean, and inviting space where tenants don't feel like they're at the whims of their landlord when it comes to enjoying things like maintenance and amenities. If you need to make updates or repairs to enhance the quality of life at your rental property, SERVPRO® is here to address all of your remediation needs for fire, mold damage, water damage, and more. Our teams offer unmatched expertise and professionalism for jobs of every size. Contact us today!