Strategies for Attracting Commercial Property Tenants

9/3/2024 (Permalink)

Commercial Property Tour

Strategies for Attracting Commercial Property Tenants

Attracting great tenants to your commercial property can present challenges, but with some effective strategies, you can enhance your property and secure favorable, long-term leases. Helping your property stand out in a competitive market and ensuring it provides value for potential tenants is an effective plan to increase your commercial occupancy rates.

1. Offer Lease Flexibility and Incentives

Position your lease offer to incentivize tenants and provide flexibility by including a free month of rent or a discount on the rent for the first year. If you can, offer additional parking, storage or other incentives that make your property stand out.

When considering attracting tenants for commercial property, note that many businesses going through growth stages want space they can lease for six months to a year. A flexible lease or shorter terms allows tenants to move if their business changes or grows. Flexible leases also help attract a wider variety of potential tenants.

Provide an allowance for tenant improvements to help companies customize a space to show their business personality. A Tenant Improvement Allowance (TIA) consists of money given from the landlord to the tenant to assist in building out or customizing the space. Possibilities include new flooring, painting, signage, and more. Additionally, highlight existing features of the property, such as its prime location, natural light, or high ceilings.

Add access to amenities like a conference room, gym, kitchen, or lounge area. These features can make your commercial space more attractive to tenants and can entice companies looking for something more than simply space. Commercial tenants who can enjoy a package of amenities are more likely to renew when their lease term is up.

2. Use High-Quality Signage

Put the word out by using high-quality signage on your commercial property. To ensure prospective tenants can see the information if they drive by, use signage approximately 4’ x 4’ and post it prominently.

High-quality signage reflects your professionalism. It also attracts more clientele, improves public perception of the property, and cultivates a brand identity. Ensure the sign displays “For Lease” and your company logo. Include a contact phone number, name, and web address for yourself or your broker.

3. Brochures and Direct Mail

Reach out to prospective commercial tenants through direct mail by sending flyers, brochures or postcards to let them know you have space for lease in their area. Include details and highlights about the property, such as available square footage, use type, amenities, rental price, and special features.

Consider including a digital link in your direct mail pieces to increase the number of ways potential tenants can respond. This strategy has been shown to increase response rates, especially if you have an online landing page that includes photographs and additional information. Use a graphic design service to create professional-looking direct mail pieces that show your commercial property to its best advantage.

4. Market Through Email

Thinking of attracting tenants for commercial property can present a challenge, but you can get the word out quickly to many prospective tenants using email marketing. The process is relatively simple with email marketing online services like Mailchimp or Constant Contact. These services help you create professional-quality emails to share your property’s availability, photos, square footage, lease rates, and incentives, and other information to attract tenants.

On your email list, include local businesses that might be looking to move or expand their space. Include information about what your property offers and why it would make sense for their business. Email marketing is also an effective way to approach existing tenants and ask for referrals. Maintaining good relationships with current tenants means they are often willing to help you find new renters.

Quickly follow up on emails, phone calls, and other leads when marketing your commercial space. If you take too long to respond, potential tenants may move on to the next option. Also, do not leave prospective tenants guessing; be transparent about your available commercial space's features, amenities, and price. All of your key marketing materials should include these critical details.

5. Increase Security

Potential tenants value a property that keeps their business and employees safe and secure. Invest in building security features such as alarm systems, security cameras, and security guards. Additional safety features include gates and fencing around the perimeter of the buildings and automated access gates to restrict entry. Add or enhance existing lighting to include motion-activated and consistent lighting for pathways, parking lots, and entrances.

Outfit the building with security windows and reinforced doors resistant to vandalism and tampering. Enhance internal building security with a keycard or keypad access for entrances, elevators, and restricted areas. Implement an emergency exit plan that includes secure yet accessible exits with alarms that trigger when opened. Conduct regular training and drills for fire drills, evacuations, and lockdowns to ensure all building occupants know how to respond in case of an emergency.

6. Enhance the Property, Inside and Out

Invest in interior and exterior property maintenance and upgrades to attract and retain tenants and command favorable lease rates. Repair property damage immediately to avoid further damage and increased repair expenses.

Using skilled and professional service providers for projects such as flood damage restoration is essential to ensure the property receives efficient, high-quality repair work. This strategy maintains the property’s utility, aesthetic qualities, safety, and overall property values to attract new tenants. It also satisfies existing tenants, making them more likely to recommend your property to others.

A regular maintenance program for your commercial buildings can extend the life of building roofs, HVAC systems, flooring, and other building components. This action can delay major expenditures, reduce costs, and ensure the property remains attractive to potential commercial tenants.

7. Use Anchor Tenants as Leverage

If your commercial property has attractive anchor tenants, include them in your promotion strategy. A good strategy for attracting tenants for commercial property includes targeting prospective tenants and businesses that complement the anchor tenants and have customers in the same or similar demographics. Consider providing foot traffic analysis and demographics on the center’s existing customer base to demonstrate how it aligns with the needs of other potential commercial tenants.

Discuss the anchor tenant in negotiations and highlight the reduced risk and added value it brings to the commercial complex. Additionally, if the anchor tenant has signed a long-term lease, this emphasizes the stability and reliable traffic source for years into the future.

Attract Quality Commercial Tenants

Applying these strategies can significantly increase your property's attractiveness to potential commercial tenants and secure leases that benefit both parties. SERVPRO® restoration services can help you repair, maintain, and enhance your property to attract and retain quality commercial tenants. Call us today!

The Property Manager's Dilemma: Top Challenges and How to Tackle Them

8/29/2024 (Permalink)

Manager with house model

The Property Manager's Dilemma: Top Challenges and How to Tackle Them

Managing rental properties is not simple, regardless of their size or number of units. The complexities of finding and retaining quality tenants, keeping properties in pristine condition, and tackling other challenges require a strategic, disciplined approach. Exploring some top challenges and practical resolution strategies can ensure your rental property maintains its value and stands out in any market.

1. Finding Reliable Tenants

Finding reliable renters is consistently rated as one of the top challenges for property management companies. This multifaceted challenge hits new property managers especially hard. The best place to start is by understanding the Fair Housing Act and the federal and state legalities that apply when choosing and managing tenants. For example, landlords can reject a potential renter based on their credit score. However, denying them due to their familial status or race is considered illegal discrimination if they are otherwise qualified.

Before your rental ad goes live, ensure your property looks its best. The first rental applicants are often those who have been watching the market and waiting to pounce on a suitable property; they tend to be organized and motivated, which also describes conscientious tenants.

Have a rental application ready that includes rental laws applicable to your state. Include a printed list of policies, such as pet guidelines or rules, minimum credit scores, and whether you accept applicants with a co-signer. Regarding the lease agreement, use a boilerplate copy and alter it to include specifics such as who handles property maintenance and where tenants can park.

Regardless of how much you like a prospective tenant, keep showing the property until their deposit check clears. Ensure the property is cleaned and in good repair, as tenants will treat a property with more respect when they see the landlord maintain it.

2. Increasing Tenant Retention

Tenant turnover is a significant expense for property managers, which makes tenant retention strategies a priority whether managing one property or multiple units. Low-turnover properties incur fewer marketing costs, leasing staff fees, and lost rents due to vacant units. Actions that retain more tenants can lead to increases in profitability.

Assuming you pre-qualified and screened your tenants, keep rent increases fair and consistent over time. Tenants expect rent hikes, but keeping them slightly under market rates with smaller increases can incentivize cost-savvy tenants who will find it challenging to find a better deal elsewhere. Track the local market to ensure your rental rates remain competitive.

Well-maintained properties with an understanding yet professional property management team often experience higher retention rates. If a good tenant has an emergency or unexpected job loss, work with them to address their financial situation, which can go a long way in maintaining a solid landlord-tenant relationship. It is also likely less expensive than the hassle and cost of securing a new, quality tenant.

Make it a priority to respond to tenant maintenance requests and provide top-notch service in other tenant-facing areas. When the lease term is coming up for renewal, offer incentives such as a discounted first month of renewal-period rent.

3. Financial Management

One of the top challenges for property management companies is the accuracy and transparency of rental properties’ financial data. It can become overwhelming and, if not optimized, can significantly impact the ability to generate consistent profits. Collecting rent and tracking expenses is only one part of the equation. Forecasting, budgeting, cost control, financial statement preparation, and other financial duties require time, expertise, and accuracy.

Property managers must streamline rent collections and disbursements to property owners using electronic tools such as property management software designed to track and pay bills and handle other financial and administrative tasks such as sending late notices. Inconsistent rent collection leads to erratic cash flow or missed revenue. Conversely, timely rent collections maintain a steady cash flow stream for maintenance and other activities that ensure tenant satisfaction.

Property managers must also track expenses accurately to produce meaningful and reliable financial reports. Expenses to track include maintenance and repairs, insurance, marketing, and property taxes. A clear understanding of these costs allows property managers to make informed financial decisions and adjust their strategies to optimize and maximize profits.

Property managers must also track security deposits separately from rental income, which is essential to manage the business effectively from a legal and ethical perspective.

Creating a budget is crucial for guiding financial decisions, and forecasting monthly income and expenses allows for strategizing and course correction as needed. Financial forecasts should consider current rents and adjust for increases and changes in occupancy rates. The expense forecast should consider seasonal changes in expenses and one-time costs such as annual or periodic maintenance projects.

4. Property Maintenance

Maintaining rental properties keeps tenants satisfied, improves curb appeal, and maintains property values. However, it can become challenging due to maintenance requirements, replacements or upgrades, and emergencies such as flooded parking areas and first-floor units caused by problems such as clogged storm drains.

Maintenance is often delayed due to staffing or cost constraints, but it can impact tenants’ rental experience, especially if management does not promptly address their maintenance requests. Software that tracks maintenance requests can provide property managers and tenants a central place to track active requests. It should show progress and status, have a chat or message area for tenants to ask questions, and allow them to open new maintenance tickets.

Property managers should regularly review the status of open maintenance requests to prevent delays and ensure project completion. The software serves as a tenant portal, and the clear communication channel can serve as a dedicated maintenance center and enhance customer service and tenant satisfaction.

After heavy rains, first-floor units may experience pooling water that seeps inside, while top-story units could experience roof leaks. Likewise, unaddressed Plumbing maintenance can result in leaks and extensive water damage. In either scenario, mold, mildew, and damaged walls and ceilings can result if not promptly addressed. Partner with a professional restoration and mold damage company to ensure you have expert staff available 24 hours a day to handle issues related to water damage.

High maintenance costs present another issue; property managers may choose a least-cost repair or maintenance provider to minimize expenses. However, a network of reliable vendors will ensure that you always have options, and using quality firms reduces the chance of shoddy work that needs to be redone every few years. Partner with plumbing, roofing, and HVAC firms that can provide regular maintenance on a contract basis. This strategy can prolong the lifespan of roofing, HVAC systems, and other equipment, saving money on replacement costs.

Strategize for Improved Property Management

By implementing these strategies and refining your methods, you will take a proactive approach toward handling the top challenges for property management companies.

Finding professional, skilled service contractors to handle maintenance and repairs is essential to a successful, routine maintenance plan that can accommodate emergencies as needed. For individual rental properties, SERVPRO of Arcadia provides residential restoration services and much more. Contact us today to see how we can serve you.

Effective Strategies to Prevent Water Damage in Retail Centers

8/26/2024 (Permalink)

Ceiling Water Leak Damage

Effective Strategies to Prevent Water Damage in Retail Centers

Despite the Internet taking a sizable portion of retail in the modern economy, retail centers are still key sources of goods for many consumers. Shopping centers, malls, and mixed-use areas that house retail outlets provide access to everything from clothing to specialty items, and commercial property managers who oversee retail centers typically stay quite busy throughout each work day.

Protecting Retail Centers From Threats

In addition to administrative and managerial tasks, security and protection are heavily influenced by retail center management. Threats can come from just about anywhere, but water damage is often one of the largest concerns.

Moisture can potentially cause serious property damage that requires costly repairs, modeling, or rebuilding. Water damage in a retail center can also weaken structures, turning them into hazards and liabilities for workers and shoppers.

The good news is that there are some steps you can take now to prevent water damage inside retail centers you manage. Below are some tips for commercial property owners and retail center managers:

Conduct Routine Inspections

One of the best ways to prevent water damage inside retail centers is to stop the damage before it has a chance to turn into a disaster. Regular inspections of commercial buildings can help you spot potential threats, so take some time to tour your property looking for signs of water damage like water stains, rain coming in from open skylights, other building systems with issues and roof leaks.

If you notice standing water with no apparent source, it may be time to contact a plumbing professional to inspect the area. Water leaks don’t always make themselves known at first. Over time, however, they will almost always get worse, and tell-tale signs of a water leak can include wet flooring and walls.

You can also create an inspection routine and include it in your employee training materials. This gives employees instructions on what to look for that may indicate water damage.

Install Smart Sensors

Many homes worldwide use automated smart technology to regulate indoor climate and monitor security cameras, but retail centers can also use smart technology to monitor for water intrusion and flooding. Water sensors are devices that connect to the Internet and can be installed in remote locations. When they encounter moisture, they send a notification to your smartphone or other connected device to alert you to the possibility of danger.

Although a smart sensor doesn’t necessarily prevent water damage from happening completely, it can help mitigate the damage by alerting you to the problem early. This may give you enough time to respond to the situation and take care of it before flooding and property damage occur.

Use Sump Pumps Where Appropriate

Sump pumps and other drainage technologies should be installed in areas vulnerable to flooding. These areas typically include low-lying sections of retail centers, but areas like kitchens, bathrooms, cleaning stations, and processing areas where water is used can also benefit from having a sump pump nearby. These devices activate when moisture enters a low-lying area and automatically pump out excess water to a safe location.

Drain areas should also be maintained to prevent clogs and obstructions from creating blockages. Because water damage can happen slowly over time, a blocked drain may not be a big issue at first. As moisture builds in a confined area, backups caused by blocked drains can cause the water to spread to nearby wires, electronics, walls, furniture, and more. This can lead to structural weakening, the risk of fires, and slip-and-fall hazards.

Apply Waterproofing Where Necessary

Waterproofing areas vulnerable to moisture can prevent damage in many cases. Waterproofing may involve applying coatings to areas like walkways or below-grade areas, but it can also mean simply placing sandbags or other moisture barriers around a specific area.

When you put waterproofing in place, consider having the job completed by or, at the very least, inspected by a professional. Although there are plenty of consumer-grade products available at hardware stores that can be easily applied to create a moisture barrier, these are generally not suited to protect commercial interests. A professional waterproofing company can evaluate your commercial property, discuss custom solutions, and put waterproofing measures in place to protect sensitive areas.

Develop or Refine an Emergency Response Plan

In keeping with the above, develop a response plan if water damage is found during an inspection. Flood control should be a top priority in this plan, especially in areas vulnerable to water, such as electrical systems or retail centers where customers spend time.

Your emergency response plan should include the location of shut-off valves for your property’s water supply and HVAC equipment vent locations. You can also detail clean-up procedures for minor spills, but professional water clean-up is generally recommended for large amounts of moisture in commercial buildings.

Get Established With a Restoration Company

Lastly, although the above steps can help prevent water damage inside retail centers, accidents, and emergencies can and do happen. This is why it would be a good idea to get established with a reliable restoration company in the event that something like a sudden storm, major water leak, or burst plumbing pipe causes water damage.

Water damage restoration companies like SERVPRO® help business owners and commercial property managers quickly mitigate the effects of water damage and restore commercial properties. While the hope is that you will never need to utilize the services of a restoration company, establishing a relationship with one now can save you time, money, and frustration in the event that water intrusion occurs in the future.

Contact SERVPRO of Arcadia for Fast Help in a Water Emergency

SERVPRO of Arcadia is the team to trust when you need commercial restoration services following water, fire, or smoke damage. Our team helps commercial property managers return to operations faster, and we’re also happy to provide more tips to prevent water damage at your retail store.

Top Strategies for Enhancing Tenant Relations in Apartment Complexes

8/14/2024 (Permalink)

Tenants meeting their landlord

Top Strategies for Enhancing Tenant Relations in Apartment Complexes

Relationships between landlords and tenants don't have to feel transactional. Being a likable, relatable, and approachable landlord creates a positive relationship with tenants that can lower your vacancy rate. Knowing the important aspects that make tenants want to rent from you is also helpful. Learn 10 ways to improve tenant relations in apartment buildings.

1. Resolve Maintenance Issues Quickly

Nothing creates a positive rental experience like quick, action-oriented responses to maintenance requests. Lingering leaks, broken appliances, or chirping fire alarms all leave tenants feeling powerless and frustrated. Every maintenance request that goes ignored feels like an insult. As a landlord, having a rock-solid protocol for maintenance issues with quick communication and turnaround time is important.

Quick maintenance responses don't just save your tenants from discomfort. You can prevent severe electrical or water-related damage to your property by addressing broken appliances or leaks. Being unresponsive to maintenance calls could cause you to miss the window of opportunity to handle emergency water removal promptly.

2. Solicit Feedback

One of the best ways to improve tenant relations in apartment buildings is to determine their current state. Are your tenants satisfied? Where do you have room for improvement? Consider putting out an annual survey to get feedback.

A simple survey can ask tenants to rate satisfaction levels on a scale of one to 10. Categories can include amenities, maintenance, landlord communication, and tidiness of the complex. You can also ask how likely they are to renew their lease or recommend the apartment complex to a friend.

3. Be Reachable

In an era of instant communication, having an unreachable landlord is frustrating. Being accessible using a variety of communication modes is important. Consider opening the lines of communication with the following:

• Email address specifically for tenant inquiries.
•  Dedicated phone line for emergencies and urgent matters that can receive both calls and text messages.
• Office hours that allow tenants to schedule meetings to discuss concerns or issues.

When managing a larger complex, a property management software system that allows you to keep inquiries organized can be essential! Popular programs essentially allow you to create queued "tickets" for maintenance, issues, and other concerns.

4. Let Them Know How You're Keeping Them Safe

Safety is valued more than ever. Add value to your apartment complex by implementing gated entry, security cameras, or security guards that give tenants peace of mind. When safety-related incidents occur at your complex, consider hosting "town hall" meetings that allow people to voice their concerns and offer suggestions.

5. Offer a Crisp Lease Agreement

Clunky, vague lease agreements sour landlord and tenant relations from the start. While self-protection is a major aspect of your lease agreement, you also want to ensure that the document offers clarity and peace of mind for both parties. Be sure to plainly state the rights and responsibilities of both parties. Be sure to include policies and protocols for:

• Security deposit.
•  Lease term.
• Rent amount and due date.
• Policies for repairs and maintenance.
• Pets.
• Parking space.
• Subletting.
• Breaking leases.
• Late payments.
• Maximum unit occupancy.
•  Lease termination.
•  Additional fees for lease violation.

Don't leave your tenants wondering what they really just signed. Go over the lease agreement with them in person to clarify any questions they may have. Your policy of transparency will start tenants off with positive perceptions.

6. Offer Flexible Lease Terms

Flexibility is one of the biggest draws for renters. Whether they are saving up for a down payment for a home of their own or picking up a job contract from out of state, renters don't always know how long they will need to stay. Offering month-to-month or half-year leases is a great way to make your complex desirable. You can also go in the other direction with flexibility.

Some renters actually want to be able to plant some semi-permanent roots because they like the stability a long-term rental provides. By offering two-year leases that lock in current rental rates, you can give those renters what they want while also ensuring that you won't have to deal with a vacancy for at least 24 months.

7. Don't Act Like You Own the Place

While local laws may give you the right to enter a tenant's apartment, being invasive should never be part of your policy. Nobody wants a landlord to storm in for no reason. Respect privacy concerns by respecting a tenant's space unless an emergency situation requires you to lawfully enter an occupied apartment. Always get confirmation if you need to access an apartment for maintenance or repairs. While a tenant may have requested maintenance in their unit, it still feels nice to know when that knock on the door will come instead of being caught by surprise.

8. Have Clear Parking Policies

Don't let the parking situation at your apartment complex feel like the Wild West. If possible, assigned parking is preferred. It's also helpful to have signs directing guests on where to park to avoid having guests constantly parking in designated tenant parking.

9. Provide Perks

A little customer service goes a long way at apartment complexes. As a landlord, you actually have the power to shape the lifestyle at your complex. Imagine how tenants would feel if complimentary coffee was offered in the lobby every morning. What about muffins and scones on Saturday mornings? Offering these little perks creates a concierge lifestyle for very little cost to you. These types of perks can also drum up a sense of community by inspiring tenants to spend a little extra time in the lobby or other communal space.

10. Start With a Welcome Gift

Make a great first impression by leaving a welcome gift waiting for each new tenant. Consider a fruit basket, door mat, or gift card to a local coffee shop to let them know that you're happy they chose your apartment complex. Your tenants will always remember how you made them feel appreciated on that first day they called your property home!

Final Thoughts on Ways to Improve Tenant Relations in Apartment Buildings

These 10 little things can all add up to a positive tenant experience! Of course, it can sometimes take just one negative impression to leave tenants with a bad feeling. If your complex has any common spaces or units needing remediation from water damage, fire damage, or mold, your tenants won't feel comfortable. Let SERVPRO of Arcadia bring our 30 years of expertise to a job of any size! Contact us today to get the issue taken care of quickly.

Best Practices for Effective HOA Management

8/12/2024 (Permalink)

Top Tips for HOA Management

Best Practices for Effective HOA Management

Homeowners Associations (HOAs) are crucial in maintaining residential communities' quality and property values. Embracing best practices ensures an HOA can carry out this essential mission effectively and harmoniously. Understanding and implementing best practices can lead to a more engaged community and a positive, sustainable experience for all parties.

Best Practices in a Nutshell

HOA best practices are crucial for operating effectively and harmoniously within the community. They consist of a standardized set of proven strategies, guidelines, and procedures that ensure the HOA operates efficiently and effectively and fosters a positive community environment.

Best practices have many community benefits, such as operational transparency, which increases residents' confidence and trust. An HOA can also enjoy financial stability by adopting sound best financial practices to maintain a healthy budget and ensure that appropriate amounts are available for community maintenance, improvements, or emergencies.

Best practices can involve many techniques and approaches. The following options represent high-impact activities that provide an appreciable return for the effort invested.

Financial Reporting Transparency

HOA management's best practices include transparency in financial reporting, which is essential for maintaining accountability and trust within the community. HOAs can ensure financial transparency by publishing monthly financial statements and making them available for residents to review. These financial statements should use clear, detailed, and consistent accounting practices that do not vary from year to year.

The HOA's financials should be audited annually by an independent third party, such as a reputable CPA or an established accounting firm. The HOA can also hold a quarterly financial review meeting for residents. The meeting agenda can cover updates, explanations, and details behind various community budget allocations.

Proactive Maintenance Approach

An essential best practices task is to engage qualified contractors to handle routine tasks such as regular inspections and maintenance of common areas and community facilities. Additionally, it is vital to have resources such as expert contractors who can handle specialized functions from time to time, such as a fire restoration company.

The board can manage the HOA's budget by developing a maintenance schedule considering the community's long-term needs. It should prioritize preventative maintenance that will prevent costly repairs. This approach can minimize reactive maintenance, which can become extremely expensive for emergency repair work. It can also prolong the lifespan of the community's assets. Finally, a reserve must be created and funded to take care of significant repairs and pay for replacements.

Comprehensive Board Member Training

Board members serving for the HOA are volunteers, and members do not always have the appropriate training or experience to perform all aspects of their jobs effectively. One essential HOA management best practice is providing initial training and ongoing education for all board members.

Access relevant HOA management courses and resources and encourage members to attend HOA seminars and conferences. Topics can include HOA governance and legal issues. Additionally, workshops on essential topics such as financial management should be conducted for board members. For new board members, consider developing a mentorship program so that experienced members can pass along their knowledge.

Effective Conflict Resolution

Unfortunately, conflicts between residents and the HOA may come up from time to time. To effectively resolve these issues, management best practices, such as establishing a formal procedure for handling resident complaints, should be employed. Board members should undergo initial training in conflict resolution techniques and continuing education on practical resolution methods.

The HOA needs to keep thorough records documenting each conflict and its resolution. Another best practice is encouraging transparency and open dialogue throughout dispute resolution. For more difficult disputes, use a third-party mediation service to ensure fairness, transparency, and efficient resolution.

Regular Communication with Residents

Regular communication ensures residents are informed of community activities and decisions. Many HOAs mail a monthly newsletter that contains news and community updates. However, best practices require the HOA to have additional, regular communication channels with residents. For example, consider maintaining a regularly updated community website that relays current information to residents.

In addition, use social media and e-mail for time-sensitive announcements. Hold town hall meetings regularly to address resident concerns and implement a suggestion box so residents can provide input and feedback anonymously.

Consistently Enforced Rules and Regulations

Consistently enforce rules and regulations within the community to prevent conflicts. Communicating the rules to all residents is an essential part of implementing them. The board should regularly review and update the rules to reflect the community's needs. Some communities review rules and regulations every three years, involving residents to ensure reasonableness and applicability to the community's current status.

Ensure the HOA applies rules and regulations uniformly across all residents, with no favoritism. Equally important is providing an appeal process that is transparent and fair. Maintain documentation on all violations and actions the HOA has taken to keep records of enforcement consistency and fair handling.

Property Management Software

Property management software has been developed to help HOAs streamline tasks and improve efficiency. HOA management best practices call for regular financial reporting, which can be produced and maintained easily within property management software. These software packages often have several report templates that can save time and create useful financial reports.

The software also allows maintenance requests and tracking of related work orders. It also increases the efficiency of administrative tasks, such as analyzing data to help the board make informed management decisions. Additionally, the software can facilitate interaction with residents by providing features such as online payments and communications.

Initiatives For Community Engagement And Involvement

Getting the community engaged and involved can create a sense of belonging for residents and strengthen relationships within the community. An HOA can achieve this by organizing regular neighborhood activities and social events, such as holiday or weekend barbecues in a common area or nearby park.

To increase community involvement, the HOA can create committees that include residents in decision-making for the community and encourage feedback through regular meetings and online or mailed surveys. The HOA can also promote opportunities for residents to volunteer and help within their community and provide recognition for community achievements and volunteer contributions.

Invest in a More Connected, Harmonious Community

By incorporating some of these best practices into your HOA's routines, the board and the community can enjoy more efficiency, transparency, and harmony. These approaches enhance residents' trust and confidence in their HOA and contribute to the community's long-term prosperity and sustainability.

When your HOA needs specialized expertise, such as SERVPRO® mold removal service, do not hesitate to contact our expert plumbing and restoration technicians to see how we can help.

Ways to Prevent Water Damage in Apartment Buildings

7/29/2024 (Permalink)

A man holding a bucket of water

Ways to Prevent Water Damage in Apartment Buildings

Preventing water damage to apartment buildings is one of the top priorities of property managers, as water damage can be costly. Aside from the initial damage caused by flooding or plumbing leaks, water damage often produces hidden damage that may not be noticed or felt for weeks, months, or even years.

How Water Damage is Insidious

As wooden surfaces absorb moisture, they can become saturated, allowing the wood to rot over time. This weakens the structural elements of apartment buildings and potentially jeopardizes the structural integrity of accommodations.

Furthermore, moisture damage can cause soil saturation and erosion, which may lead to foundation issues over time. Moisture can also lead to uneven walkways, which may threaten workers and tenants in and around multi-family properties.

Additionally, moisture that makes its way to areas that house electrical components can also become compromised with rust and corrosion. The effects of moisture damage on electrical components sometimes result in shortening circuits. Still, in some cases, it can lead to the creation or arcing that results in severe electrical shocks and apartment fires.

Because of the dangers listed above, preventing water damage to apartment buildings should be at the top of your list as a property manager after a natural disaster, burst pipe incident, or any other situation involving moisture and flooding.

Seek an Inspection After a Water Event

If you’re concerned about damage after a water event, it’s important to inspect affected areas professionally, even if you don’t see any apparent damage. As mentioned, water damage can sometimes be hidden in plain sight. While walls, flooring, and ceilings may look okay from the outside, structural damage may be in, and an upstairs neighbor may be getting ready to fall through the floor to the unit below.

Another advantage of having an inspection done early is quickly performing mitigation and restoration services. After a fire event where apartment sprinklers have gone off, a fire damage restoration service can inspect the area for both outward and hidden damage to provide recommendations and solutions. Professional restoration services often use advanced tools and training to spot areas of damage that may not be outwardly visible but can still lead to structural instability.

Contact Your Insurance Company

It’s also vital to contact your insurance company immediately following an event that causes water damage. Many commercial insurance companies require customers to file a claim within a specific amount of time after an event, and written notice may also be required. By contacting your insurance provider early, you may have an easier time dealing with water damage and receiving coverage for costs incurred.

It’s also a good idea to encourage tenants of a damaged apartment building to contact their insurance providers. Many people who lease apartments have renters’ insurance. While these are usually separate policies independent of your insurance coverages, you can make life easier for everyone when coverage claims start early.

Review Your Maintenance Policies

Regular maintenance is another way to prevent water damage to apartment building structures. Although some water events happen at a moment’s notice due to natural disasters or burst pipes, others occur due to neglect of plumbing and safety systems.

You likely already have a maintenance schedule to inspect and maintain these systems, but it may have been a while since you’ve reviewed it. This can lead to gaps and lapses, especially if changes have been made to your property over time.

By taking some time now to review and amend your maintenance plan, you stand a better chance of staving off water damage before it occurs. As a bonus, this can also allow you to look for and weed out inefficiencies.

Don’t forget to include HVAC and plumbing equipment inspections as part of your maintenance. While inspecting the structural integrity of your buildings is important, remember that leaking AC units or plumbing pipes can lead to water damage over time. This type of damage is often the hidden type mentioned previously.

A leaking plumbing pipe in a building's basement or crawlspace may take weeks, months, or longer to cause damage. Regular and thorough inspections can catch these problems early, allowing you to prevent serious damage.

Update Your Training

In addition to updating your maintenance policies, it is also a good idea to update your training. In many cases, the first step in preventing water damage to apartment buildings is having the right training so that workers know how to handle water emergencies.

In your policy manual, clearly spell out the chain of command for reporting potential water damage and the steps workers must take to mitigate damage safely. Remember to include steps workers should take to protect tenants, their property, and common areas where tenants may gather. These steps can help you avoid lawsuits for injuries or breach of lease agreements.

Work With a Mitigation and Restoration Professional

If you spot water damage, you’re also encouraged to work with a professional mitigation and restoration company. While your maintenance staff may be able to handle some repair and restoration jobs, a professional mitigation and restoration company will usually be able to provide more comprehensive service. Dedicated restoration services may also be covered by your property’s insurance policy, allowing you to quickly get the damage under control without spending a lot out of pocket.

Contact SERVPRO of Arcadia for Fast Solutions After Water Damage at Your Apartment Building

If you’re concerned about water damage at your apartment building, SERVPRO of Arcadia is Here to Help®. SERVPRO® water damage specialists provide inspection and restoration services to mitigate damage to commercial properties caused by water, smoke, fire, and more.

Essential Tips to Protect Your Home From Wildfires

7/16/2024 (Permalink)

Firefighter Hosing a Wildfire

Essential Tips to Protect Your Home From Wildfires

Creating a safety zone to fire-proof your home and yard can keep your family and valuables safe from damaging wildfires. Implementing some effective yet simple tips can increase the chances of preserving your house during fire season, ensuring you can enjoy it with family and friends for years to come.

Defensible Space is Essential

One of the most important strategies to protect your house from wildfires involves creating a defensible space around the perimeter of your home. This buffer zone can prevent fire from reaching your house. The space around your house should be free of flammable materials. Start by clearing vegetation, which removes dead plants, pine needles, dry leaves, and other organic debris from your yard.

Prune trees with branches hanging over your house and perform additional trimming to make or keep space between the other trees on your property. Enhance your yard with fire-resistant trees and shrubs, planting them so they will have a safe distance between them even when fully grown. Keep your lawn regularly mowed; do not let the grass height exceed four inches.

Use Building Materials With Fire-Resistant Properties

If sparks or embers land on your home's roof, it could catch fire, depending on the roofing materials used. Class-A fire-rated materials such as tile, asphalt, or metal shingles are the best types of roofing to protect your home from fire. Instead of wood siding, choose fire-resistant materials such as brick, stucco, or fiber cement siding.

Add additional protection by installing double-pane windows or tempered glass to reduce the heat that could penetrate your home if a fire is nearby. For decks and patios, use fire-resistant building materials and avoid combustible decking. Some plastic and wood-plastic composites are potentially combustible and should be replaced with ignition-resistant or solid materials like concrete. Consider applying a fire-retardant treatment to any wood roof shingles or other vulnerable areas of your home's structure.

As an additional layer of safety, have fences, gates, and any other attachments built from fire-resistant materials, and ensure that garages have fire-rated doors and walls. Fire-resistant doors are also available, adding extra protection, but they must be appropriately sealed to ensure they function as intended. The doors are designed to stop smoke, flames, and, in some cases, conductive and radiant heat transfer.

Install Devices to Arrest Sparks

Cozy fires are lovely on a cold night or a balmy summer evening, but sparks and embers can fly out of the chimney, land on leaves, dry grasses, or trees, and start a fire. To ensure your home is safe, fit all your chimneys and stove pipes with chimney caps with approved spark arresters. They should have fine-gauge screens made of fireproof mesh. Spark arresters should also be used on vents from the attic, foundation, and soffit.

Regularly inspect and clean spark arresters to ensure they remain unclogged and function as intended. Local building codes and standards may dictate the type of spark arresters you must use, so ensure you are in compliance when making your choice. Chimneys, vents, and soffits should also be regularly inspected for damage.

Create a Zone of Fire-Resistance for Protection

You can protect your house from wildfires by making simple changes to the yard and land surrounding your home. Remove combustible or flammable materials close to the house, keeping them at least 30 feet away from structures.

Wood chips are commonly used as mulch in landscaping but are combustible, so consider switching to mulch using non-combustible items such as gravel, rock mulch, or pavers in your yard. For outdoor furniture, consider choosing items made of metal or other non-combustible materials, and use seat cushions and pillows that use fire-resistant fabrics for your decks and patios. Aside from trees and grass, choose low-growing, fire-resistant plants in your landscaping to maintain a zone around your home that will not fuel a fire.

Keep Roofs and Gutters Clean and Maintained

To reduce the amount of available fuel during fire season, it is essential to clean gutters and roofs regularly by removing built-up needles, leaves, and other organic debris. Additionally, you can install non-combustible gutter covers or metal mesh screens to guard the gutters and prevent any material inside them from catching fire. Routine maintenance can also prevent storm damage, ensuring that your gutters and roofs are in good repair to effectively manage debris and heavy rainfall. Catching potential roof storm damage early avoids complications that might otherwise exacerbate fire hazards.

It is a good idea to have a roof inspection to check for any gaps or damaged shingles and have them repaired, preventing flying embers from entering. Any downspouts from the roof should be inspected to ensure they are clear, do not have impacted leaves or needles, and are directing water away from the house.

Keep Firefighting Equipment On Hand

Depending on where you live and the fire risk, keeping firefighting equipment on the property might make sense. At a minimum, you can protect your house from wildfires by having garden hoses long enough to reach all areas of your yard and keeping them connected and functioning. Also, sprinklers can help keep the ground damp and reduce the chance of igniting plants or grass.

Purchase fire extinguishers and keep them readily accessible in critical locations around your home, ensuring they are adequately maintained and work if needed. If you need to keep your home wet under threat of a fire, ensure that you have access to a reliable water source such as a well, pool, or cistern. Finally, you may want to consider a backpack fire pump, a portable pump, and a water tank that enables you to mount a quick response against any fire threat.

Have an Emergency Plan

Having an emergency plan for yourself, your family, and your pets is critical to getting to safety as quickly as possible in a fire. Identify evacuation routes, make sure you have multiple options, and practice them with your family.

Establish a way to communicate with each family so that you can stay in touch during the emergency and ensure that everyone understands the plan. Assemble an emergency kit with the essentials like water, medications, food, and important documents. Additionally, plan how you will stay informed to monitor alerts and local news regarding wildfire updates.

Participate in Developing a Community Plan

The neighborhood stands a better chance of making it through a fire event if everybody works together. Collaborate with your neighbors to prepare a wildfire preparedness plan as a community. You may consider joining a local neighborhood watch or creating one to dispense wildfire information and alerts.

Neighbors are invaluable for sharing resources like equipment and fire safety information to ensure everybody is better prepared. In the event of a fire, community members can work together to create fire breaks and maintain the buffer of defensible spaces to protect their homes.

Defend Your Most Precious Assets

Taking a proactive approach to making your house fire-resistant can save your property and, more importantly, save lives. In a fire, SERVPRO® restoration services can help get your house, yard, and life back to normal as quickly as possible. Contact our expert team today to see how we can help. 

Effective Budgeting Tips for HOA Communities

7/16/2024 (Permalink)

Person Calculating a Budget

Effective Budgeting Tips for HOA Communities

An HOA budget is essential for effectively allocating funds, establishing fees, and preparing for needed community improvements and repairs. Here are some useful budgeting tips for HOA communities.

Cover the Essentials

There are five main steps for creating an effective budget for an HOA community, as follows:

1. Determine revenues—Determine how much money the HOA is earning from homeowner assessment fees, rental income, fines for violating rules, and fees for events.
2. Evaluate expenses – Identify how much your HOA spends on community enhancements and operational costs and how much it allocates to a reserve fund.
3. Devise a plan – Develop a plan for how to apply your HOA funds based on your needs and goals for the community, such as surveying community homeowners to discover that many residents consider water damage restoration a current pressing need.
4. Examine previous budgets – Assess how well past HOA budgets performed in projecting and meeting costs and saving for future needs.
5. Identify priorities – Determine the order in which each repair or replacement in your plan will be performed based on their urgency and importance.

All the budgeting tips for HOA communities that follow are most effective when founded on this kind of clear and comprehensive foundation.

Keep the Community Front and Center

Your HOA budget is designed to meet the needs of your community, which means you must know the members of your community well enough to understand their needs. Make sure your budgeting choices help improve the lifestyles of your residents and don’t just meet your own desires and personal or outside special interests. Discuss potential community changes in board meetings to ensure everyone’s voices are heard when developing a budget that works for all.

Employ Technology

These days, there are a host of software applications that can help you avoid human error in developing and executing your HOA budget. Management tools can streamline the process, giving you more time to focus on building, nurturing, and improving the community.

Be Transparent

The homeowners in the community should be kept informed about your budgeting processes and have access to that information whenever they feel the need to review it. Keeping them informed helps ensure that everyone remains involved in creating a budget that works for everyone.

Identify Current Costs

Don’t just annualize last year’s expenses to form your budget for this year. Costs change, and for your budget to be truly practical and effective, it must account for those changes. Take the time to find out what costs have changed, even for the items you continue to pay for year after year. Applying the most current and exact numbers to your forecasts will help your budget to provide a more accurate road map for moving forward.

Prepare for the Long Term

Keeping an HOA financially stable and prepared for future necessities is best achieved by planning for long-term community improvements and projects. Ensure your budget reflects the greater community vision by accounting for long-term factors such as potential property value changes, desired community enhancements, and larger future projects. This may prompt you to allocate more money to savings to cover later, larger expenses than you can afford from a single year’s HOA revenues alone. A truly strategic annual budget doesn’t just account for a community’s needs for that given year but for its financial needs over the next three years, five years, and so on.

Maintain a Reserve Fund

With the long term in mind, don’t expect to spend all your money from HOA fees on current repairs and improvements. You also need to sock some away for the future, or else when an unexpected emergency arises, you’ll be left high and dry without the means to address it. Such possibilities can jeopardize your community’s financial health.

Revisit and Adjust

A budget is not a fixed entity but a living, ever-evolving one, just like the community it aims to serve. Recognizing and applying this awareness is one of the most important budgeting tips for HOA communities that you can find, as it will make sure your budget continues to reflect the changing face and needs of your community.

Once you create a budget, your next mission is to monitor it and continually assess how well it’s meeting your community’s needs. When necessary, adjust the budget to better meet those needs, whether that’s because of oversights in your planning or because new priorities have cropped up.

Pursue Efficiencies

Knowing what you have to pay for is one part of devising a practical, effective HOA budget; the other part is knowing how much those items will cost. These costs can vary considerably depending on a range of factors.

Shop around for the best vendors to perform the repairs, restorations, and other tasks needed. Find out if any of these vendors are planning on raising prices in the coming years and evaluate how that affects your spending and scheduling choices. Consider also how potential changes in the local and broader economy might influence costs.

You can also optimize spending by considering energy-efficient upgrades and bulk discounts. Also, consider quality when checking items off your budget; the longer a repair or improvement lasts, the less it will cost you over time, even if it costs you a little more upfront.

Allow for Delinquencies

When dealing with members of an HOA community, you will find that delinquencies, such as unpaid assessments and dues, occur. You can do all you can to get your members to meet their obligations to the community, but you can’t guarantee that it will work in your time frame. Therefore, you must build into the budget contingencies for those potentialities.

For help more efficiently and cost-effectively completing certain vital projects in your HOA budget, from regular cleaning and maintenance services to urgent mold, fire, and water damage amelioration, contact SERVPRO of Arcadia today.

Top Smart Tech for Multi-Unit Apartments

7/2/2024 (Permalink)

Best Smart Tech for Apartments

Top Smart Tech for Multi-Unit Apartments

Running a multi-unit apartment operation is stressful, but thankfully, help is available in the form of smart home technology. Smart property management technology offers so much flexibility and connectivity, and smart technology for multi-unit apartments can also provide safety and security in an emergency.

If you oversee operations for an apartment property, whether as an owner or a property manager, below are several solutions in smart technology for multi-unit apartments you should consider:

Security Cameras

Smart security cameras are a new take on traditional security cameras. These cameras often use artificial intelligence (AI) to identify potential security threats and send alerts. You or your staff can also monitor these cameras remotely from anywhere you have an Internet connection. This feature allows you to alert the authorities to problems even if no one is on-site at one of your properties or its units.

Smart security cameras provide security to tenants of multifamily buildings and also benefit vacant units and common areas. Since many smart cameras are modular and mobile, you can install them in one place and move them to another as needed. If an apartment is vacant, you can place a camera in the unit until it becomes occupied, providing greater security for your entire property and enhancing the resident experience.

Property Management Software

Property management software has also received a smart facelift in recent years, as many apps now contain AI integration for faster analysis. Using smart property management software, managers and owners can quickly vet prospective residents, send work orders, check their status, and communicate with tenants, vendors, contractors, and more.

By using smart technology for multi-unit apartments built into property management software, you may also be able to route maintenance professionals where they need to be automatic. This is particularly helpful when you have a very large staff or manage several multi-unit properties across a large area.

For example, some software can accept work orders from you or tenants, route maintenance professionals accordingly, and provide updates throughout the job. Once a work order is complete, a notification can be sent to inform everyone of the status. This reduces valuable administrative time that can be better spent handling other matters.

Smart Tours

Another way to implement smart technology at a multi-unit property is to provide online virtual tours. A smart tour is a virtual tour in which a prospective tenant can virtually walk through an apartment, select on-screen items to learn more about its features, and even virtually decorate the unit to see how it would look and feel with their style.

You can use 360-degree and virtual reality cameras to record these tours and post them on your property’s website or other online outlets. This saves time for Realtors and property managers and can also benefit prospective tenants. Instead of taking time out of everyone’s busy day to give a tour, the tour can take place on the web 24 hours a day.

Smart Flood Sensors

Flood sensors can protect your apartments in the event of storm damage. These sensors send out alerts when they detect moisture, and flood sensors can be installed almost anywhere.

In a flood emergency, you can be notified via your smart device about the problem, allowing you to take action quickly. Remember that addressing flood concerns as soon as possible is often the key to mitigating damage and making flood restoration easier.

Smoke and Carbon Monoxide Detectors

Flood sensors, smart smoke, and carbon monoxide detectors can also be crucial smart technology for multi-unit apartments. These devices can sense the presence of danger and automatically send alerts to your team or tenants. As with flooding, the sooner you know about danger at one of your units, the faster you can respond, and the easier the clean-up will likely be.

As an added benefit, these devices are modular, meaning you can move them where needed and still receive notifications. As you know, traditional hardwired detection devices often require an electrician and some demolition to install, but smart detectors can be placed in various places as your needs change. You can also add each to a network of detectors to monitor all devices in one place.

Access Control Systems

Access control is important when dealing with a multifamily property, and smart technology can help here, too. Aside from key card entry systems that include facial recognition, smart locks on apartment doors can offer tenants a digital convenience and safety feature. Smart locks can be remotely opened via a smartphone, preventing residents from getting locked out.

Smart locks can also be helpful for managers of multifamily communities. There’s no more worry about a resident blocking access upon moving out or forgetting to turn in their key. You can also reset the code on many smart locks remotely, meaning no more changing locks when a tenant moves out.

Embrace the Future of Property Management

If you want to use smart home technology for your multi-unit apartment property, now is the time to act. While it’s true that technology is continually evolving, there’s no sense in waiting to jump on the bandwagon until something better comes along. Now is the time to start implementing smart technology in your property so that you can be ready to embrace a digital future for your company and its tenants.

Contact SERVPRO® of Arcadia for Fast Help with Commercial and Residential Restoration

At SERVPRO of Arcadia, we hope you’ll never need our help, but we’re happy to provide service when you need us. SERVPRO smoke removal, fire damage restoration, mold remediation, and other restoration services are only a phone call away.

How AI is Transforming Property Management

6/24/2024 (Permalink)

AI Impact on Property Mgmt

How AI is Transforming Property Management

Integrating artificial intelligence (AI) into property management transforms roles and responsibilities, with outcomes such as streamlined workflows, enhanced efficiency, and improved profitability. From detecting trends through historical data analysis to automating routine work tasks, AI-driven tools significantly benefit busy property managers. Software and other tools use AI to deliver higher quality management, improved tenant satisfaction, and increased ROI.

Enhanced Analysis and Insights

One of AI's great benefits is its ability to manage large quantities of data, perform various analyses, and isolate trends and patterns that property managers can use to improve their business decision-making. AI in property management provides many options for managing tasks that require attention to detail, although it cannot replace the human interaction some tenants prefer.

However, one of AI's strengths is its analysis, which can assist property managers in determining pricing by considering market averages and comparable properties. AI-driven property management tools also provide predictive analytics that help owners, property managers, and investors forecast future market conditions. This provides a competitive advantage in the marketing intelligence it can deliver to help properties appeal to and attract quality potential tenants.

Data drives decision-making. AI-based tools perform deep analysis to extract useful information that would otherwise require a significant amount of time, effort, and personnel to obtain.

Automation of Routine Tasks

Property management involves repetitive tasks like processing rental applications and tenant lease renewals. AI-powered software can significantly reduce this workload, saving time and labor costs. Managing these tasks using an automated solution also increases the accuracy and efficiency of record-keeping, making it easier to streamline workflows.

For example, finding the time to track which tenants are late on their rent payments and assessing and collecting late fees no longer takes hours of administrative labor. AI-driven property management software can accomplish these tasks quickly and efficiently, which helps it pay for itself in no time.

Predicting Maintenance Needs

Property management software with an AI component analyzes historical maintenance data to predict future required maintenance and potential failure timeframes. The ability to anticipate problems and proactively schedule preventative maintenance can reduce or eliminate unexpected breakdowns and costly emergency repair services.

AI systems can also work with smart or IoT sensors. These sensors on equipment can monitor real-time information, such as temperature, energy consumption, and vibration. If a sensor detects something unusual, like increased vibration or temperature in a motor, it can predict the equipment's potential failure. The technology would then recommend maintenance before the equipment experiences a breakdown.

AI predictive tools can analyze usage data and occupancy rates to predict wear-and-tear and maintenance or replacement needs. For example, suppose the elevator in a busy office building is getting more use than usual. In that case, an AI tool can forecast the timing for parts replacement and suggest preemptive maintenance and inspection.

This feature can lower maintenance costs and adequately maintained equipment may have an extended lifespan, allowing managers to push replacement costs further. Predictive tools also increase tenant satisfaction due to fewer issues and disruptions, such as flooding during rainstorms or problems with common-area equipment such as the pool or jacuzzi.

Enhanced Experience for Tenants

Property managers and their teams spend much time responding to tenant requests and issues. AI-driven software with a chatbot can take over by providing tenants with quick, convenient support. It automates tasks such as reminders for rent payments and handling requests for maintenance and repair services. The 24/7 availability of a chatbot means tenants get help whenever they need it, which increases retention rates, tenant satisfaction, and the overall tenant experience.

Optimizing Energy Efficiency

Going green is more important than ever to reduce a property’s carbon footprint and to manage electricity and other utility costs. AI can optimize a property’s energy usage by monitoring and adjusting lighting, heating, and cooling systems. It can also analyze the occupancy of offices in commercial spaces or common-area buildings and use these occupancy patterns combined with weather forecasts to predict energy consumption and minimize it where possible. This energy management process can yield significant cost savings on the property’s utilities and pay additional dividends by contributing to sustainability goals.

Tenant Screening and Risk Management

Screening potential tenants is a multi-step process, and AI algorithms can assess rental histories, credit scores, and other risk factors quickly and efficiently. These tasks benefit property managers by helping to identify suitable and reliable tenants, reducing the risk of rent defaults and evictions. The AI-driven analysis enhances and streamlines decision-making in the tenant-selection process, which increases the overall efficiency of the property management process.

Efficient Repairs and Damage Restoration

Using AI in property management streamlines regular maintenance through predictive algorithms that identify maintenance needs proactively. It also helps manage repair projects and restoration work after unexpected events such as flooding or fire by streamlining contractor payments and other aspects of the job. Predictive tools can help property managers assess the extent of the damage, capture essential details, and prioritize a list of repairs.

In some cases, such as flood-related water loss, the damages could be extensive and require a detailed project plan to manage and track the work, vendors, insurance claims, and other details. AI tools can assist in optimizing this process, ensuring the job is completed in a timely and correct manner. More efficient and effective repairs and restoration work improve property values and ensure satisfied tenants.

Measure the ROI

Property managers and owners measure the Return on Investment (ROI) of AI-driven tools in a few ways. The time savings and reduced labor costs from task automation free up property managers and their teams to focus on strategic activities and other priorities. Property managers can also witness a positive ROI through reduced maintenance and energy costs delivered by AI-driven optimization and predictive tools.

An example of savings comes from a National Apartment Association study of technology’s impact on the apartment industry. It found that managers using various technologies to automate and streamline their work experienced 15% to 20% reductions in maintenance costs alone. Higher occupancy rates, improved tenant selection, and increased retention are additional outcomes that demonstrate improvements in the property’s financial performance.

Innovating and Staying Competitive in the Market

Adopting AI in property management through specialized software and other tools gives owners and managers a competitive edge in the market. AI-based innovation can also attract tech-savvy investors and tenants to the property. AI systems can aid in implementing ongoing best practices and continuous improvement, and as AI systems continue to evolve, they will further enhance and refine property management capabilities. Staying ahead of these technological advancements and trends in the property management industry ensures ongoing, long-term success.

The Property Management "AI Revolution"

New technologies that integrate AI functionality are transforming property management by enhancing the efficiency of everyday tasks, improving tenants' leasing experience, and optimizing energy usage and other resources. The technology is here to stay and likely has many additional improvements in store for the property management industry as AI and related property management tools evolve.

For property managers who want to keep their portfolio properties competitive and efficient, embracing AI, not resisting, is a strategic choice. Unfortunately, however, not even AI can prevent all repair emergencies. When they happen, such as a flood or fire, turn to the experts in fire damage restoration in Arcadia. The professionals at SERVPRO® have the state-of-the-art equipment and know-how to handle all your property's restoration needs, big or small. Contact us today to see how we can help.

Creative Incentives to Attract New Renters

6/12/2024 (Permalink)

Incentives to Attract Renters

Great renters make running a rental property easy! However, attracting quality tenants requires work. With so many choices, renters sometimes need a little push to sign a lease. "Sweetening" the deal using leasing incentives for apartments can help. While you don't have to break your budget to be able to incentivize renters, it's important to remember that leaning into incentives can help you enjoy reliable long-term tenants instead of pouring money into constantly cycling through unit vacancies. This guide to seven easy renter incentives will help you to get high-quality tenants to commit.

1. Free Parking

Including free parking in a lease agreement is a major incentive! For many renters in cities, enjoying safe off-street parking is a priority. If free parking is too far for your operational budget, consider offering discounted parking that lets tenants park their vehicles in a covered parking lot for a cheaper rate compared to competing properties.

2. No Pet Fees

Finding pet-friendly apartments is a challenge for renters. Many resent the fact that they often have to pay a larger security deposit or higher monthly rental rate just for the privilege of being able to have a cherished four-legged family member live with them. One great way to stand out in the local rental market is to waive all pet fees. This is one of the best ways to have new renters practically lining up outside your door!

If you're going to pivot to waiving pet fees as one of your leasing incentives for apartments, you might want to consider making some alterations to your units first. If your units are currently carpeted, you could save money in the long run by upgrading to tile flooring that pets won't destroy. Property managers offering pet-friendly apartments generally charge more to account for the extra wear and tear that pets leave behind in apartments. Most actually replace carpets after pet owners move out. Tile will ensure you can get decades out of a single floor.

3. Reduced Security Deposits

Moving is expensive. The average renter spends thousands of dollars per move when accounting for the security deposit, first month's rent, moving trucks, new furniture, and new household wares. A renter in the middle of a move appreciates a little relief whenever they can get it! That's why a reduced security deposit for qualifying renters is one of the most elite leasing incentives for apartments. This can also be an incredible strategy for attracting reliable tenants.

Let's talk about how to structure this incentive. There's no need to reduce or waive security deposits across the board. This can be a perk reserved for lease applications with credit scores that meet a certain threshold.

4. Flexible Lease Terms

One of the biggest sources of anxiety when signing a lease is committing to a contract for a full year. What if you could attract tenants by alleviating that stress? For many people, the nature of their professional lives means contract work, semester-related assignments, or personal transitions. Very few circumstances in life fit neatly into a 12-month box. By offering flexible lease terms, you may attract dependable tenants needing shorter or irregular lease terms that won't force them to pay penalties.

"Flexible" doesn't always mean short! For example, a person taking a work contract may feel stuck in the middle because they plan to live in a city for 18 months. While you'll get a full year of paid rent from this tenant, they may be apprehensive about what will happen when they need to move out more than halfway through the second year's lease. Your flexible lease terms can allow both of you to "win" by creating clear and detailed lease details that allow for an irregular lease period.

5. Rent Discounts for Renewals

The best leasing incentives for apartments sometimes allow tenants to look into the future to see ongoing savings. You don't necessarily need to offer an incentive that benefits a renter from the beginning. One smart strategy that inspires new leases and resident retention is offering ongoing discounts for recurrent renters. If you're like most property managers, you increase rental rates every year. Consider freezing rental rates for five years for each tenant after a lease is signed. This puts a renter in the position of not being able to find a better deal in town by the time their lease is up! They will also feel encouraged by the fact that they are paying less compared to the new tenant moving in next door after the first, second, third, fourth, and fifth year.

Some property managers take a slightly different approach to lease renewal incentives. While you may still want to increase rental rates for all tenants, you can consider offering a lower increase for renewals than newly signed leases. The bottom line is that renters appreciate renewal discounts because this gives them the sense that they have locked in a good rate that insulates them against rising rental prices.

6. Laundry in Each Unit

Heading to a shared laundry room is considered a major hassle among renters. That's why you might consider adding a unit washer and dryer to each apartment in your complex. Seeing an in-unit washer and dryer setup in an apartment ad is a major incentive for busy renters!

7. Apartments That Feel "New"

While many landlords assume that they can entice renters with gift cards or grocery deliveries, the truth is that most people just want a safe, attractive place to live. Nobody likes to feel like they're moving into a unit that simply feels like it's been recycled from the previous tenant. That's why having a like-new interior in a unit when it's time for a prospective tenant to walk through is so important! In addition to cosmetic updates, correcting any issues from fire or water loss before opening an apartment for viewing is essential. You can also sweeten the deal by guaranteeing all appliances are under five years old.

Final Thoughts on Good Leasing Incentives for Property Owners

Property owners struggling to stand out in the rental real estate market can dramatically improve their situation using incentives. However, luring potential tenants with big promises will only waste your time and money if you don't have quality units to back them up! If your building in Arcadia needs remediation, don't hesitate to contact SERVPRO® for all your cleanup and restoration needs.

Commercial Real Estate Technology Trends

6/6/2024 (Permalink)

Commercial Real Estate Tech

Commercial real estate has been on a wild ride in recent years. Following lockdowns related to the COVID-19 pandemic, many companies transitioned to work-from-home to protect employees and the public.

While this trend was initially a short-term solution to a novel concern, the work-from-home movement only picked up steam, causing some companies to continue offering work-from-home options. In fact, some businesses completely reworked their plans and permanently transitioned to fully or partially remote staff.

If you’re in the commercial real estate industry, you’ve undoubtedly kept up with these changes and may wonder what’s next. We’ve put together some research to look into how technology is changing the face of commercial real estate, and we’re happy to share with you some of the latest commercial real estate technology trends to keep an eye on.

Every property management organization is different, and there’s no way to know exactly what the economy will do in the future. Still, the following trends are based on current events and emerging changes. You’re encouraged to research commercial real estate trends in your location, as real estate can be hyper-local.

Predictive Maintenance

Predictive maintenance, which uses artificial intelligence (AI) tools, is quickly becoming a hot topic and one of the latest commercial real estate technology trends. It monitors maintenance tasks and properties in real-time, updating property managers about maintenance needs.

Traditional property maintenance relies on a similar system, but AI-powered tools can adjust maintenance schedules based on variables. For example, in a traditional setup, a property will have a maintenance schedule for light bulb changes. This schedule may dictate that light bulbs must be changed every six months in certain areas.

A property that utilizes predictive maintenance tools can have the same schedule, but these tools can alter the schedule based on events happening around the property. If a bad storm causes a power surge at a commercial property, the predictive maintenance software can notate this and use real-time data to alter the maintenance schedule. Because light bulbs may be adversely affected after a power surge, the software may alter the schedule for changing light bulbs to have them changed sooner.

Another example may be where nearby construction has caused a water mitigation issue that changes the dynamics of property maintenance. These variables could be entered into the predictive maintenance software, which will factor them into the current plan. The AI may then temporarily alter the current maintenance plan to account for the changes in moisture levels and then dynamically alter the maintenance plan once the issue has been resolved.

Market Analysis Tools

Real estate owners in the commercial real estate sector also use software to monitor market dynamics and make data-driven, informed decisions. Because of the hyper-local nature of the commercial real estate industry, it’s vital to stay on top of trends in your area and keep up with what your market is doing. Monitoring trends via software and online applications has become more important in order to remain nimble in a changing market.

This can be even more helpful if you’re an investor in commercial real estate. Valuations change constantly, and population fluctuations and other factors can turn a once-thriving commercial real estate market into a ghost town and vice versa. Using analytics software to keep track of market trends can be an advantage for commercial real estate investors.

Commercial property managers also employ so-called “property intelligence” analytics to get a more in-depth look at properties. Property intelligence software is designed to aggregate all kinds of data points about a property or collection of properties to provide insights to owners and managers.

These insights save time over manual review but can also be incredibly useful when managing several different properties. The software aggregates data and can then offer recommendations for overcoming challenges, making improvements, and managing cash flow.

Virtual and Augmented Reality

Virtual reality (VR) and augmented reality (AR) technologies have been in consumers' hands for about a decade but have mostly been used for gaming and entertainment. Although efforts have been made to bring VR into the workplace, it’s been challenging to find use cases where these technologies can really make an impact.

However, VR and AR have become hot trends in commercial real estate. Commercial real estate brokers and agents are using VR to provide virtual tours of available office space, allowing potential buyers and tenants to see and experience available properties.

This commercial real estate trend really took root during the COVID-19 pandemic, as face-to-face meetings were deemed unsafe. Still, as more workers and investors have spread out across the country, the need to be able to offer virtual tours has become more important than ever.

Additionally, using augmented reality technologies in the office sector allows professionals to work in interactive environments where people can collaborate using virtual objects. Augmented reality involves special glasses that overlay interactive digital objects across the user’s view. The user can manipulate these objects, and in group settings, multiple people using AR glasses can work together to manipulate objects in the same room.

Enhanced Security

Security technology is another hot topic among commercial real estate trends. Security at commercial properties is vital since commercial properties can encompass businesses that deal with sensitive data and living areas for tenants renting apartments or condos.

To add to the challenge of ensuring security at a commercial property, employees, customers, vendors, delivery professionals, and others often enter and exit these spaces during the day. With all this traffic, protecting commercial properties with appropriate security measures makes sense.

Although key card and PIN code systems have been in place at many commercial properties for decades, the smartphone era is changing how commercial property managers secure entryways. Some commercial properties have used security systems that rely on facial recognition and communication with mobile devices to allow access to properties.

Modern security systems can either automatically activate when an approved device is within a certain distance of a door or when the user scans a QR code displayed on the device’s screen.

AI also appears here, and AI security systems are being used increasingly among commercial properties. These systems employ the aforementioned facial recognition, but they can also spot weapons under clothing items or note suspicious packages that have been left unattended for long periods of time. These security measures can be very useful when managing a large commercial property in busy business areas of crowded cities and downtown areas.

Tenant Portals

When managing a commercial property, you will likely deal with many tenants. Whether you manage apartments and condos or office buildings, communicating with tenants and offering a way for them to contact you and your management staff is important for several reasons. Solid communication can increase tenant satisfaction with their experience at your property, and issues can be resolved faster when you communicate efficiently.

Commercial property managers are increasingly relying on tenant portals to facilitate better communication. These are online spaces where tenants can log into an account and manage their experience with your property and staff using a computer or mobile device.

Tenant portals often feature the ability to pay rent online, report problems to management, receive notifications from your office, and chat with your team members or an AI chatbot in real time. Another benefit of tenant portals is that one portal can be set up for your company to use across multiple properties. Each tenant gains access to a personalized account. Still, you and your team can access the system's back end to communicate with and manage relationships with tenants across all of the properties you represent.

What Does the Future Hold?

When looking at the future of commercial real estate technology trends, Internet-connected tech will likely continue to play a large part in the everyday lives of property owners and managers. These technologies offer convenience and security but provide access to software-as-a-service (SaaS) applications via the web. SaaS technology allows commercial property managers to greatly expand their access to software that can be used to manage people and properties more effectively.

Additionally, hardware technology innovations and upgrades will likely play large roles in managing commercial properties. For example, commercial property managers use drone technology more often to inspect existing properties and scout locations for potential new construction or investment.

From a vantage point in the sky, drones can take high-definition pictures and videos that offer a unique perspective on potential development opportunities. Property managers can also use drone technology to inspect for maintenance and repair needs at properties that contain areas that are difficult to access on foot or land vehicles.

Contact SERVPRO® for Solutions to Commercial Property Maintenance Challenges

SERVPRO of Arcadia provides real estate professionals and commercial property managers with solutions to restoration challenges. We’re always on top of the latest technology. We're your partner when you need experts to provide restoration and cleanup services in and around commercial properties throughout Southern California.

Celebrating 18 Years of Excellence: Offering Free Estimates All June!

5/30/2024 (Permalink)

Helping restore the community with free estimates all month long!

We are thrilled to announce that SERVPRO of Arcadia is celebrating a significant milestone this year—18 years of ownership since June 1, 2006. Over the years, we've been dedicated to providing top-notch restoration services to our community, and this anniversary marks a moment of pride and gratitude for us.

To show our appreciation for the unwavering support we've received, we are excited to offer FREE estimates to everyone throughout the entire month of June! Whether you need restoration for water damage, fire damage, or any other property concern, our experienced team is here to help.

This special offer is our way of saying thank you to the residents and businesses of our community who have trusted us with their restoration needs over the years. We look forward to continuing to serve you with the same dedication and excellence that has defined SERVPRO of Arcadia since 2006.

Contact us today to schedule your free inspection and join us in celebrating 18 years of exceptional service!

Innovative Property Maintenance Staff Hiring Strategies

5/29/2024 (Permalink)

Hiring Maintenance Staff

In the world of property management, having the most beautiful and desirable properties means nothing if you don’t have professional staff to maintain those properties. When it comes to maintaining your own personal property, you can let maintenance issues slide if you want, but commercial properties are different.

When someone is paying to rent or lease a piece of commercial real estate, your job as a property manager is to ensure your organization meets its contractual obligations. This usually means maintaining properties for safety, security, and function. Failure to maintain managed properties can result in accidents, injuries, lawsuits, and a host of other problems.

Finding the Right Team Members Can Be Difficult

Unfortunately, it can be difficult to find property maintenance workers. This may be due to a lack of skilled workers in your area or a lack of time to search nearby candidates thoroughly. Whatever the reason for your difficulty in finding property maintenance workers, the good news is that there are innovative strategies you can try that are more effective than simply placing an ad in the newspaper.

If you’re having a hard time getting the right maintenance service professionals onboard at your commercial properties, below are some strategies to consider:

Use Dedicated Job Boards

Online job boards can be effective when you need to hire someone to fill a general position, but the role of someone who works for a property management company is often demanding and specific. Maintenance professionals will need to have a keen eye for detail and have the ability to work alone. Additionally, these jobs typically require maintenance staff members to possess customer service skills since they often interact with tenants at commercial properties.

Consider looking for industry-specific job boards instead of posting job openings on a general job board. General job boards attract applicants across various industries, so they may not target professionals with the skills your role demands. A job board dedicated to commercial property maintenance professionals or professionals in a complementary field may yield better and faster results than a general job board. Also, the caliber of applicants calling your office may be higher when you post to job boards dedicated to property management and maintenance.

Check Out Social Media and User-Generated Content Sites

Remember that job boards also exist outside of dedicated hiring and career sites. Some social media platforms host job boards, and you might also find job boards on user-generated content sites like Reddit. These options, in particular, can help you to drill down on the specific audiences you want to target. This approach may yield more effective results since you can advertise available maintenance positions to people in communities that are already interested in commercial property maintenance issues.

Consider Part-Time Positions

Maintenance work keeps tenants happy at rental properties, but there are usually only so many full-time positions within your budget. If your full-time maintenance staff cannot handle everything in a day, you may need to consider hiring a maintenance technician on a part-time basis to fill in the gaps.

This can be advantageous in cases where you have one-off repairs that need to be completed but not enough work to keep a full-time employee busy. For example, if your property has suffered damage from a fire, restoration will be needed, but this will usually only require temporary help.

Fire damage restoration may be a job best left to a contractor or third-party company specializing in disaster recovery and cleanup. Still, your part-time workers can be directed to help as well. This keeps you from hiring a full-time maintenance worker who may need to be laid off after completing the project.

Why Hiring a Contractor May Make More Sense

Working with a contractor can also benefit when your staff lacks the adequate equipment or training to handle one-off situations. Investing in novel equipment or specialized training may not be worth it unless you deal with a maintenance issue regularly. Instead, bringing in a contractor for temporary work may make more financial sense and keep you from hiring mistakes.

Audit Your Existing Workforce Before Hiring

In some cases, it’s better to conduct an audit of your existing staff before beginning your search for property maintenance workers. It can be easy to think that hiring is the right move when you’re feeling overwhelmed with work orders, but an audit may reveal that all you need to do is manage your existing staff more efficiently.

For instance, if you have three general maintenance professionals on-site during the day but only one at night, the worker on the night shift may fall behind when work gets heavy. By conducting an audit to examine what workloads look like at various times of the day in different areas of a commercial property, you might find some room to move people around.

Shifting Staff May Buy You Some Time

If less work is required during the day and two workers will be sufficient, consider moving one of your daytime workers to the night shift. This balances out your labor and can buy you time to find property maintenance workers. You may discover you don’t need to hire anyone because your new scheduling and management system has smoothed out any kinks in your commercial property maintenance plan.

SERVPRO of Arcadia Helps Property Managers in Times of Need

If you’ve found it difficult to find the right team members to help with cleanup after a fire or other disaster, SERVPRO® restoration is the answer. Our Arcadia restoration specialists serve as an extension of your team to put the pieces back together. Contact us today to discuss how we can help at your managed property.

Eco-Friendly Practices for Property Managers

5/17/2024 (Permalink)

Eco-Friendly House Concept

Understanding precisely what it means to be eco-friendly is vital for property managers looking to enhance sustainable practices. Taking steps to reduce a property’s carbon footprint and make it more sustainable is a multifaceted task that may come with some challenges but has several payoffs. Property managers, owners, and stakeholders can enjoy increased well-being and other enhancements, along with the knowledge that their actions positively impact the environment.

What Does Eco-Friendly Mean, and Why Do Property Managers Care?

The term eco-friendly describes practices that are not harmful to the environment and proactive activities or measures that protect it. These practices provide an important way for property managers to highlight their commitment to sustainable practices and reduce their environmental footprint. Sustainability practices also provide important cost savings over the long term by reducing maintenance and utilities expenses.

Sustainability in property management industry settings involves a variety of strategies and techniques that aim to achieve eco-friendly outcomes for all stakeholders. Implementing these measures can increase property values, and sustainable housing often attracts higher market rents. The measures improve satisfaction for tenants and homeowners because eco-friendly practices can create benefits like healthier living environments and lower utility bills. Staff members also enjoy improved well-being and working in a healthier environment.

Eco-Friendly Practices and Strategies for Property Managers

Install Energy-Efficient Lighting

Implementing energy-efficient LED bulbs and other lighting solutions in common areas and elsewhere around the property can reward property managers with significantly reduced electricity consumption and lower energy bills. For example, switching out standard, incandescent bulbs for LED lighting can reduce energy use by up to 75%.

Consider installing motion-sensor lighting in the property’s common areas to ensure that lights only come on when used to take advantage of further energy bill reductions. For new construction, consider using natural light by installing skylights and large windows to reduce the need for artificial lighting during daylight hours.

Integrate Sustainable Landscaping

Eco-friendly landscaping can reduce maintenance requirements, enhance biodiversity, and conserve water. Sustainability in property management industry settings includes strategies such as working native plans into landscaping to embrace their natural beauty while reducing water and maintenance needs. For example, the native plant Phyla nodiflora is a ground cover used in some settings as an alternative to grass.

The plant spreads quickly, can withstand mowing and foot traffic, and, within two years, can become well-established so that it no longer requires watering. Different watering options for planted areas, such as drip irrigation systems, present another effective way to reduce labor and maintenance, keep plants watered as needed, and reduce water use and runoff from traditional sprinkler systems. Drip irrigation also targets the water more precisely to plant roots, which minimizes wastage.

Water Conservation

Preserve the precious water resource by implementing techniques to conserve and preserve it. Low-flow faucets and shower heads have improved, offering significant water pressure while using less water. Low-flow toilets can save gallons of water per flush. The combined efforts of these devices reduce water consumption by up to 30%, returning significant savings over time.

Additionally, conserving water by capturing it through cisterns, rain barrels, and similar devices can reduce the reliance on municipal water by providing an alternative source for irrigation and other water-related needs on the property. As a good maintenance practice, regularly inspect and maintain plumbing systems to promptly detect and repair leaks or other damage.

Recycling and Waste-Reduction Programs

Implementing programs to reduce waste and promote recycling diverts tons of waste away from landfills and encourages resource conservation. For example, communities can implement a composting program to handle organic waste. This approach provides the double benefit of producing nutrient-rich composted soil for improved landscaping and reducing the waste going to landfills.

Creating a recycling center with designated bins marked for each type of recyclable also encourages tenants and residents to contribute to recycling efficiency by sorting items properly. Consider also hosting a program that encourages residents to donate their usable items to local charities or set up community “free swap” events to give new life to used goods and reduce waste further.

Build with Eco-Friendly Materials

With eco-friendly building materials, property managers and communities contribute to reducing construction's environmental impacts and improving indoor air quality. For instance, choose interior and exterior paint with low volatile organic compound (VOC) emissions.

Formaldehyde-free insulation is another building material that can preserve the quality of interior air and increase occupants’ health. When undertaking new construction projects, choose sustainably sourced lumber or recycled materials to minimize the carbon footprint and reduce the demand for virgin construction materials.

Go Green When You Clean

Adopt green cleaning products for interior and exterior surfaces to promote healthier air quality and minimize exposure to harmful chemicals. Choose environmentally friendly cleaning products from non-toxic and biodegradable ingredients to keep pollutants from contaminating the air, groundwater, and local water bodies. Use sustainable cleaning products such as microfiber cloths and washable mop heads to make cleaning more green.

These products have longer lives and reduce dependence on disposable cleaning supplies. For even more improvement, set cleaning schedules to occur during off-peak hours, which can minimize the energy used in cleaning activities.

Healtheir Indoor Air

The cleanliness of indoor air contributes to the health and well-being of tenants, residents, and staff. Install high-efficiency air filters into HVAC systems to remove the maximum allergens and pollutants and improve air quality. Additionally, the ventilation in closed spaces should be increased, and HVAC systems should be regularly maintained with filter changes and equipment checks. Properly maintained equipment ensures effective air filtration and circulation while reducing the buildup of indoor pollutants such as dust, mold, and VOCs.

Suppose a property manager or resident discovers mold. In that case, it is essential to use a mold damage company committed to sustainable practices such as minimizing waste and using sustainable cleaning products.

Use Renewable Energy

Integrating renewable energy sources such as solar panels or wind turbines can produce power with less reliance on fossil fuels and produce fewer greenhouse gas emissions. Installing panels in common areas or rooftops can provide clean power for common amenities and buildings. In suitable locations, wind turbines can harness wind energy to supplement existing electricity needs, further reducing the property’s carbon footprint.

Provide Alternative Transportation and Bike Infrastructure

Promote transportation alternatives such as bicycling and electric vehicle (EV) adoption by adding relevant amenities and infrastructure to encourage sustainable commuting, which helps residents reduce carbon emissions. Establish secure bike storage facilities and riding lanes to encourage residents to use bicycling more often and reduce dependence on cars.

Additionally, consider offering a bike-sharing program and installing EV charging stations to help reduce traffic congestion and support eco-friendly transportation options. Consider also partnering with local public transit authorities to provide subsidized or discounted transit passes to reduce car dependency further.

Use Sustainable Purchasing Methods

Sustainable purchasing is a strategy that promotes environmentally friendly buying practices to support ethical suppliers and products developed sustainably. Purchase products that have third-party certifications, such as Forest Stewardship Council (FSC), Green Seal, or ENERGY STAR, as these certifications ensure the products meet rigorous standards for social and environmental responsibility standards.

Additionally, choose products made from recycled materials or minimal packaging to reduce waste and support a circular, recycling economy. As part of sustainability in property management industry circles, consider cooperative or bulk purchasing with other property managers to negotiate better prices on sustainable products.

Educate and Engage the Community

Engaging residents and tenants in sustainability initiatives can create a sense of community and environmental responsibility. Encourage participation in eco-friendly practices and provide workshops or events to educate on recycling, energy conservation, and ways to live sustainably. This strategy can empower community members to make informed choices and understand how they can contribute to reducing their carbon footprint.

Consider creating teams or committees focused on green or sustainability matters, which allows residents to work together on various initiatives and discuss best practices to reduce the community’s environmental impact. Use the community newsletter to share successes, useful tips, and upcoming events in the community.

Track and Report Metrics for Sustainability

Regular monitoring and reporting of sustainability metrics can show property management and residents how their efforts are paying off and how progress is made. This valuable feedback will help solidify a commitment to sustainability goals and identify areas for further improvement. Look for energy management and water monitoring systems that provide real-time feedback on resource consumption. The resulting data will aid in optimizing efficiency measures and increase informed decision-making.

Additionally, publishing reports that present a dashboard or concise metrics can communicate performance over time to stakeholders, allowing for the celebration of improvements, increased accountability, and motivation of ongoing progress. Run periodic surveys or set up a suggestion box to gather residents’ input on current and proposed sustainability efforts and identify areas for added improvement.

Eco-Friendly Ways Pay Multiple Benefits

Building eco-friendly practices into managing a property is not just about being a good environmental steward; it’s a strategic move with several benefits. By implementing sustainable practices such as water conservation techniques, green cleaning techniques, energy-efficient appliances, and lighting, property managers can reduce costs, enhance property values, and make the community a healthier living and working environment for residents and staff, Embracing sustainability and eco-friendly strategies is a responsible choice that pays off with long-term rewards for the property and environment.

Property managers who understand eco-friendly strategies can appreciate the importance of choosing the right service provider for residential restoration services. At SERVPRO of Arcadia, we take sustainability seriously. Contact us today to learn more about our expertise and eco-friendly services.

Finding and Keeping Quality Commercial Tenants

5/13/2024 (Permalink)

How to Find Commercial Tenants

Your ability to find quality commercial tenants can greatly impact your success as a commercial property owner. The truth is that commercial landlords and business owners who need office or retail spaces have symbiotic relationships. When everything goes smoothly, your tenants pay rent on time and follow all lease rules while enjoying the square footage they need to run their businesses successfully. However, bringing in the wrong tenants can lead to constant turmoil. What's the secret to finding great tenants for your commercial building? This list outlines the keys to attracting high-quality tenants without letting potential tenant selection take over your life!

1. Create Compelling Online Listings

One of the best ways to ensure that you can find quality tenants is to attract a large selection of tenants. This is done through a compelling, informative listing. Make sure your listing is shared on popular commercial property websites that allow potential tenants to filter searches by location, square footage, price by square footage, and other important details. Examples of these websites include Property Shark and Loopnet. Details to place in your listing include:

1. Accurate information about square footage.
2. Crisp, clear photographs of the full property.
3. Suggestions for businesses that would fit into your commercial space perfectly.
4. Details about neighboring or adjacent businesses.
5. Any special features.

2. Ask for Referrals From Existing Tenants

If you have current commercial tenants, consider mining for referrals. It's common for business owners to be connected with other business owners. Contact your tenants to ask if they know anyone currently looking for a commercial or retail space. Consider offering a referral discount. If you're a first-time commercial property owner, attending local networking events can be a way to gather leads and referrals.

3. Invest in Luxury Signage

A single sign can go a long way in attracting high-quality commercial tenants. If your property is visible from the street, have a large custom sign showcasing the address, building name, and contact information for leasing. Who will want to move their business into space more than someone who drives that route daily?

4. Invest in Landscaping

When renting out a commercial space, how you present your property to the world is how your tenants present their businesses to the world. The best way to attract tenants is to provide them with a high-quality space they proudly call their operational headquarters. An easy way to make a property impressive is through professional landscaping that creates an elegant, elite aesthetic. If this is a newly acquired property, consider bringing in landscapers to help you plan a green scheme that can keep your property looking lush and manicured throughout the seasons.

5. Address Any Red Flags on Your Commercial Property

It's so important to remember that tenants for your commercial property are also screening you and your building during the leasing process. If you want to attract reliable tenants for the long term, providing a safe, attractive setting is critical. Here's a look at the red flags to fix before they cause quality tenants to go elsewhere:

1. Crumbling or broken pavement in parking lots or walkways is unsightly and poses trip-and-fall hazards for tenants, their employees, and their clients.
2. There may be visible mold or water damage inside the property. Before showing it, bring a mold damage company to remediate the issue.
3. Windows and doors that are not secure.
4. Outdated flooring, paint, wallpapers, and fixtures.
5. Clear code violations.
6. Junk, clutter, or items that previous tenants left behind.

6. Modernize Your Internet

While this may seem simple, equipping your building with high-speed Internet and Wi-Fi can be a great way to attract serious businesses to your property. Make this a selling point that is featured in all listings!

7. Offer Leases Options That Grow With a Business

The truth is that it can take time to predict the needs of a business. By offering flexible lease terms that can grow with a tenant's needs, you may be able to build a lasting relationship with a high-quality tenant on the rise! Unlike residential leases that are generally 12 months long, commercial leases can last anywhere from six months to five years. Some tenants may appreciate shorter leases that allow them to launch a new location. More established businesses may prefer the cost savings of locking in a long-term rental for a discount. You may attract a wide range of tenants by advertising that you're open to flexible leases.

8. Prioritize Tenant Retention

One way to ensure that you always have reliable tenants is to do everything possible to keep them paying their rent on time every month. Consider launching a retention initiative to please current tenants while showcasing your commitment to providing a quality space to future tenants. Some ideas include:

1. Conduct an annual survey of tenant satisfaction. If there are any noticeable trends in dissatisfaction, address complaints.
2. Offer competitive rates or rate lock-in offers for lease renewals.
3. Host "tenant appreciation" events, including catered lunches, food trucks, gift cards, and other fun perks.
4. Keep the property beautifully maintained.

9. Hire a Commercial Real Estate Broker

If you're overwhelmed by filling your commercial vacancies, you can hire a commercial real estate broker to help you find quality commercial tenants. Commercial real estate brokers are experts in showcasing properties, managing listings, interviewing potential tenants, conducting background checks, and getting lease agreements signed. By freeing up your mental and physical energy, you'll have more time to work on keeping your commercial property maintained instead of shuffling through lease applications.

It All Starts With a Quality Property

Ultimately, you won't find quality commercial tenants if tenants don't find quality when they tour your property. How confident are you that your commercial investment property is safe and attractive enough to begin welcoming new tenants? Remember that damage from flooding, storms, aging, and wear and tear can cause aesthetic, safety, health, and legal issues for a commercial landlord if issues are ignored. Don't wait for tenants to be angry! Get your property ready with residential restoration services in Arcadia, California.

Green Initiatives Every HOA Should Consider

5/3/2024 (Permalink)

Green Initiatives for HOAs

Homeowner’s associations (HOAs) benefit homeowners, especially in large neighborhoods. While not for everyone, an HOA can be a great way to organize and enforce community standards to keep neighborhoods clean and safe.

Although HOAs differ from neighborhood to neighborhood and state to state, most seek ways to work more efficiently. This generally means saving money for residents who pay fees while providing community services.

The Benefits of “Going Green”

One way for an HOA board to pursue efficiency is to look to green initiatives. Sometimes referred to as “going green”, green initiatives involve adopting environmentally friendly policies.

For HOAs, this can mean implementing recycling program policies or requiring green irrigation systems to save money and water in the long run. HOAs can also encourage residents to invest in energy-efficient appliances that use less electricity to reduce the load on the local grid.

If you’re involved with an HOA in your community and would like to explore eco-friendly initiatives, below are some simple ways to go green for HOAs:

Involve the Community

Among the top ways for HOAs to go green is to involve the community. After all, part of managing an HOA is engaging with members to meet their needs. Community events can host members of an HOA but can also be open to the public. The latter approach can be a good way to introduce your HOA to non-members and attract new residents to a neighborhood.

By organizing and hosting green events like community garden planning and roadside trash cleanup events, you can make your neighborhood cleaner while putting a human face on your HOA. Community events are also a wonderful opportunity to educate residents about how they can support green initiatives, like installing solar panels or solar-powered devices or using eco-friendly landscaping and drought-resistant plants to reduce water usage.

Partner With Companies That Adhere to Sustainable Practices

Another way to commit your HOA to creating an eco-friendly community is to work with companies that adhere to sustainable practices. For example, suppose renovations are taking place in common areas such as clubhouses that have water damage. In that case, your HOA can look for a reliable restoration company that uses sustainable practices during cleanup and recovery services.

This doesn’t mean you have to disqualify companies that don’t use sustainable practices. Still, it does mean that looking for companies that use eco-friendly practices can help support green practices in the community your HOA oversees. Working with companies that align with your HOA’s views can lend credibility to your commitment to sustainable communities.

You can simply ask whether a company supports green initiatives, but many post information about their policies online. If you’re interested in working with a company, check its website and look for mission and core values statements. These can sometimes provide information about a company’s stance on green initiatives, even if a website does not directly provide answers.

Check With Local Organizations About Incentives

Some states and communities offer incentives for going green, and HOAs may be able to take part. For example, a green initiative from your state may provide rebates or financial incentives to transform community buildings into green buildings. Although many incentive programs are aimed at individual homeowners who take steps toward saving energy, some organizations or management company interests may qualify.

Your local government may also offer programs that provide incentives or recognition for taking steps toward an eco-friendly future. Some towns have funding to renovate or retrofit older technologies and houses to make them more environmentally friendly.

If you participate in initiatives like rebate programs, make sure you read the fine print of incentive offers. Most government-sponsored programs have specific qualifications and deadlines to be met to participate. Failure to follow the rules and regulations of these initiatives to the letter can result in the forfeiture of any incentives.

Rethink Your HOA Office Protocols

While there are plenty of ways for HOAs to go green regarding the communities they manage, you can also work on making a green transition within your HOA office. Consider ditching paperwork by switching to digital messages and emails for a paperless office environment. You can also look at your HOA office computers and other technologies to see if eco-friendly alternatives exist.

If your HOA office is older, opportunities may exist to upgrade certain areas with sustainable electrical system components or plumbing. Changing out light fixtures from incandescent bulbs to energy-efficient LEDs may save energy usage, and low-flow toilets may use less water than traditional toilets. This can also be a good time to have a building inspection completed to see if any types of toxic materials are present that can be removed and replaced.

Taking steps to renovate your office now can pay off in the coming years as your office may use less water and electricity. Green buildings also support your commitment to eco-friendly policies, which can make it more likely that residents of your community will abide by these policies.

Review Enforcement Mechanisms First

As you explore ways to go green for HOAs, you’ll also want to consider enforcement mechanisms. Requiring residents of your community to keep their lawns cut is one thing, but requiring residents to recycle may not be an actionable policy. Now would be a good time to review your HOA’s policies to determine what each resident has agreed to and what changes may be allowed going forward.

You’re also encouraged to consult with your HOA’s attorney to clarify what is and is not allowed regarding enforcement mechanisms for green initiatives. Even if your policy manual allows for certain enforcement mechanisms, legal considerations may need to be accounted for before you implement green initiatives or community requirements.

Contact SERVPRO of Arcadia to Help Your HOA Run Smoother in Southern California

SERVPRO of Arcadia is your source for restoration services in the Southern California region, including commercial restoration services. Our team provides solutions for HOAs and residential and commercial properties requiring recovery from water and smoke damage.

Property Managers’ Guide to Attracting Reliable Renters

4/29/2024 (Permalink)

Attracting Reliable Renters

Finding reliable renters can be one of the most difficult aspects of owning an investment property. The truth is that finding good tenants can dramatically impact your experience as a landlord. It can also impact your ability to make your investment profitable. A quality tenant is someone you can rely on to:

1. Consistently pay the full rent on time every month.
2. Treat your property with respect.
3. Follow all rules for conduct on the property.
4. Honor your lease agreement.
5. Communicate maintenance problems with you.

The good news is that there are countless high-quality renters out there looking for a safe, comfortable place to call home. Knowing a few tips for finding and screening potential tenants for your rental listing can help keep everyone involved happy! Here are some tips for getting the right potential tenants.

Start With an Understanding of Rental Laws

As a landlord, one of your most important responsibilities is avoiding any form of discrimination in tenant selection. The Fair Housing Act prohibits all landlords from discriminating against tenants based on race, skin color, sex, nationality, religion, disability, or family status. Even the appearance of discrimination can be enough to land a landlord in hot water.

Set Firm Tenant Criteria

One of the biggest mistakes a landlord can make is to not create a profile for an ideal tenant. Without a benchmark, knowing how to measure each candidate can be hard. Here's a look at some basic criteria to consider:

1. Income Requirement: This will be specific to your renting property. Generally, landlords prefer tenants with monthly incomes two to three times the monthly rent. Landlords in high-cost-of-living areas may need to lower income criteria to account for higher rents.
2. Credit Score: Some landlords will look at a tenant's credit score to determine if they are a reliable fit. A credit score offers a window into a tenant's financial behaviors. Someone with a low credit score may have a history of failing to pay bills on time. Meanwhile, a high credit score showcases a tenant's reliability in paying bills.
3. Eviction History: Ideally, a tenant won't have a history of being evicted for conduct issues or nonpayment of rent.
4. Prior Felonies or Criminal Behavior: Can you refuse to rent an apartment or home to someone just because they have a felony or criminal background? This is a complicated aspect of landlord laws. In most states, denying housing to an individual strictly based on their criminal record can be seen as a form of discrimination. However, landlords can use their discretion when it comes to criminal behavior that could raise safety concerns. If you have any questions about housing laws when vetting potential renters, it's always wise to consult with a local attorney familiar with state and federal laws.
5. References: Consider asking for a reference from a previous landlord.

Finally, always list the security deposit on any advertisements or posts you use to attract tenants. The size of the security deposit is an important factor in screening tenants. If a tenant cannot come up with the required security deposit, this can indicate that the property is out of their financial reach. Situations where tenants stretch their budget to get into an apartment can be stressful for tenants and landlords.

Create a Clear Rental Application

Don't rely on verbal agreements when dealing with tenants! Always insist that filling out a rental application is the first step. Rental applications are important because they provide a way to collect essential personal information about prospective tenants. If you're interested in a property, neat and organized applications will allow you to reference applicant information when applicants contact you to follow up. A very basic rental application should have the following:

1. The full legal name of the applicant.
2. The full legal names of any co-applicants.
3. Contact information for the applicant.
4. Driver's license numbers.
5. Job title and location.
6. The applicant's Social Security number.
7. Current and previous addresses.
8. Income sources.
9. Monthly income.
10. Names and ages of any children who will be living in the rental.
11. Personal or professional references.

If your rental allows pets, provide a section where tenants can list all pets by type and breed. Many landlords choose to charge a nonrefundable application fee. In addition to covering the cost of conducting a background check, this fee ensures that only serious tenants apply. In fact, refusing to pay an application fee can be considered a very useful built-in screening tool!

Don't Skip the Background Check Just Because Someone Appears Reliable

While a lease application can provide first-hand information about a tenant, landlords should always verify application information using background checks. Always inform prospective tenants that you intend to conduct a background check once you have completed the application. Depending on which types of checks you conduct, background checks can reveal the following:

1. Credit score and history.
2. Criminal history.
3. Eviction history.

Most landlords consider a criminal background check the most important aspect of tenant screening. Keep in mind that background screening doesn't just protect your property. It can also protect neighbors and other tenants from harm. A serious criminal background check will scan millions of records to look for matches on state and federal registries.

Market Your Property Properly

The final tip for finding a great tenant is to offer a great property. While there's no doubt that you're eager to find reliable renters you can trust to pay on time every month, it's also important to remember that potential renters are just as eager to find well-maintained, safe properties they can call home for the duration of a lease. Showing off photos of a crisp, sparkling property maintained with care is a great way to attract high-quality renters with your listings!

The period between tenants is a great time to audit your rental property to look for any safety or aesthetic issues that might turn off tenants. Fresh paint, updated appliances, updated flooring, secure locks, and high-quality doors and windows can all give tenants confidence that they will move into a safe, properly updated space. One thing that can send savvy tenants walking in the other direction after touring a property is visible water damage. Unfortunately, landlords don't always have control over water damage. Anything from an irresponsible tenant who left a faucet running to a mechanical issue with the plumbing system can result in serious water damage. When left untreated, that damage can leave a property susceptible to rot and mold. Both landlords and tenants should know that calling a professional immediately for emergency water removal is crucial at the first sign of dripping or pooling water.

Final Thoughts on Finding Reliable Renters

When it comes to finding reliable renters, it truly takes two to tango. Yes, all landlords must conduct the necessary screening and background checks to weed out unreliable or potentially dangerous tenants. However, it's also essential to offer a property of the caliber that good tenants are looking for when they need a safe and attractive place to live. Do you need some help getting your property in shape to be listed? SERVPRO Arcadia offers fast remediation services for landlords in the aftermath of messes, mold, fire damage, and water damage.

Social Media Tips for Property Management

4/22/2024 (Permalink)

Estate Mgmt Social Media Tips

Social media for property management doesn't just keep your current renters updated--you'll also find new tenants, partner with businesses, and surprise followers with giveaways and promotions. Comment sections on your posts often become a community discussion hub. If you need to refresh, try these methods to engage your local audience.

Hire Professional Photographers

Free stock photos and amateur photographers are cheap, but professional photoshoots are personalized, relatable, and cohesive. Reasons to hire an experienced photographer include:

1. Customers know exactly what your property looks like. Blurry or unrelated images confuse them.
2. You'll have marketing materials for various social media platforms.
3. Displaying your logo, building, and color scheme strengthens your brand.
4. Hiring professionals implies that you're a successful, trustworthy company.
5. You'll show off real employees, not stock photo strangers.

Consider working with a local photographer. You'll build connections in your neighborhood, and they'll share your photoshoot on their social media, giving you more views.

Respond to Comments

Have you ever seen unanswered complaints on a company's Facebook page? You can't help but think that they don't care about customers. Responding to comments, including negative ones, shows that they care and want to make it right.

Virtually every social media site has a comment or reply section. Clients often bypass your email address and phone number, thinking complaining publicly will make you respond faster. Whether this is fair or not, make sure that you review comments every day.

You can direct them to a private channel with a similar message: "Hey! Thanks for reaching out. Please DM us or email [name]@[yourproperty].com." Personalize the response so they know you're a real person, not a bot.

Likewise, respond to regular comments and questions. Other tenants probably have the same question, so they'll gladly see an answer.

Celebrate Milestones

Sharing accomplishments isn't bragging--it's showcasing your dedication to your business. Social media accounts can get slightly bogged down with advertisements and general updates. Spice it up by celebrating milestones, such as:

1. Awards
2. Your first year in business
3. Invites to conferences and events
4. Business collaborations
5. Increased number of renters
6. Record-breaking profits

Neighbors will smile at your posts and leave congratulatory comments. Sharing successes can also lift your spirits, and when you're disheartened, you'll look back on these accomplishments.

Focus on Videos

YouTube, Instagram, and TikTok have pushed videos to the forefront of social media for property management. Video marketing looks complicated, but if you have a smartphone, you could start filming now. Free music, filters, and editing apps polish your clips without expensive equipment.

A filter won't turn a blurry shot into a masterpiece, but you can sharpen your early videos before you're ready to invest in a production team. Instagram and TikTok browsers want short, snappy clips, not hour-long performances.

Get started with employee interviews, property tours, room showings, and announcements. Learn about flood damage restoration if you need to touch up a room before the reveal. Later, you'll advance to long-form productions.

Stay Consistent

One common mistake is front-loading your content. You share five posts shortly after making them, then have nothing for the rest of the week. Followers alternate between dealing with a content overload and wondering if you're still open.

A content calendar helps you post on a regular schedule. You'll choose content for each day, like you're writing an event schedule, and then share posts accordingly. For example, Monday could look like this:

1. 10 A.M.: Share conference photos on Facebook
2. 2 P.M.: Announce giveaway winner on all platforms
3. 5 P.M.: Post job openings on LinkedIn
4. 7 P.M.: Host a Twitter/X Q&A

Plan for at least a month so that you can produce quality work. You'll also have extra materials if you have a sudden interruption, such as an event cancellation.

Your audience expects a steady stream of content with the occasional surprise, such as a spontaneous giveaway. When prospective tenants see your regular updates, they know you're active and looking for more renters.

Consider Paid Advertisements

Paid advertisements boost your visibility by appearing in people's feeds even when they don't follow you. With a small "Ad" or "Sponsored" tag, they blend in with regular posts. You never know who you might catch at the right time. College students, parents, young couples--they're thinking about moving, and your ad miraculously appears on their feed.

However, you'll need to optimize your campaign so that every penny goes toward a potential sale. Follow these steps to get the most out of your views:

1. Find your demographic. You can figure this out by studying your tenants' average race, gender, age, and socioeconomic status. To target another audience, study your competitors to see how they market to them.
2. Select a platform that your demographic uses regularly.
3. Create marking materials. Depending on the platform, this could include text, images, filters, animation, music or video clips. You can reuse assets on different sites.
4. Set a budget. Most sites let you start small, sometimes with as little as $1. You'll only get a few hundred views, but you'll experiment without spending thousands on your first campaign.
5. Choose the duration. Campaigns can last weeks, but start with a few days to see if this platform fits.
6. Evaluate your campaign afterward. Check the platform's metrics dashboard for views, clicks, leads, and other valuable data.

You'll start investing in pricier, long-term campaigns as you learn what works. Your social media for property management posts has become a staple in everyone's feeds.

Recover from Sudden Damage

Your nearest SERVPRO location offers 24-hour emergency services. After a disaster, we provide water damage restoration, fire damage restoration, mold remediation, storm repairs, and commercial cleaning services. We also help you process insurance claims. Call us today or reach out online to schedule repairs.

Strategies for Improving HOA Board Member Engagement

4/11/2024 (Permalink)

HOA Board Member Engagement

In the evolving landscape of homeowners’ association (HOA) management, effective engagement between residents and the HOA board is essential to building thriving communities. But how can we improve HOA member engagement? By following effective strategies centered around improved communication, information sharing, and other types of relationship-building.

HOA boards can take several approaches to building mutual trust and promoting more active engagement. The following key strategies can elevate HOA community interactions, empowering board members and residents.

Improve and Enhance Communication

Communicating with community residents helps forge relationships with the HOA and, if managed well, creates an environment of trust. Conversely, poor or minimal communication leads to potential frustration, missed opportunities, misunderstandings, low turnouts, and reduced participation in community events and meetings.

Regular emails and a monthly newsletter are some of the easiest ways to keep the lines of communication open and provide valuable information and updates. Adding quality content ensures residents read the emails and do not immediately toss the newsletter. The board can provide updates on existing and upcoming neighborhood projects and issues, and the newsletter can include neighborhood stories of interest, project updates, and a calendar with dates for upcoming meetings.

Furthermore, communities can utilize a secure online forum or a software-based platform dedicated to neighborhood discussions, document sharing, voting, and other important matters.

Consider hosting quarterly or biannual in-person community meetings to encourage face-to-face interactions and allow residents to meet the board members and form relationships.

Be Transparent and Accountable

The type and amount of detail the board communicates make a difference in the quality of engagement it has with residents. When the HOA does not provide and maintain transparent communication, residents distrust the board’s decisions and feel disconnected. For example, when the board needs to increase fees or charge a special assessment, transparent communication that discloses the details is the best way to prevent distrust and resentment towards the HOA board.

Transparency in communication involves promptly sharing information such as meeting minutes, financial reports, budgets, and other relevant data among board members and the community. In certain situations, such as disaster recovery efforts, communication, and information-sharing becomes critical as the HOA and residents work together to repair and restore homes and common areas.

Board members may also establish performance benchmarks or metrics to measure performance and remain accountable to the community. For example, when overseeing coordinated efforts between homeowners and a chosen fire restoration company, the board can use these benchmarks to track progress, ensure accountability, and expedite the restoration services to keep residents informed and satisfied.

Empowerment and Inclusivity

Residents usually feel more motivated to engage when they feel their thoughts matter. Soliciting feedback, ideas, and suggestions is a tried-and-true method for improving HOA member engagement. Residents feel included in decision-making and empowered by having some say in managing their community.

When residents feel excluded from the HOA’s initiatives and decision-making processes, they will not feel that engagement brings benefits. Suggestion boxes and town hall meetings help residents have a voice and feel more included. Brewing problems, such as perceived or actual inconsistencies in HOA rule enforcement, may become known sooner, allowing the HOA and residents to problem-solve before things worsen.

To ensure board members remain engaged in their positions, assigning specific responsibilities or tasks to members based on their expertise, interest, and availability can contribute to a more successful outcome for both the board members and the community.

Training and Education

An essential way to improve engagement is to help residents become more familiar with the HOA’s rules and regulations. Resident-focused workshops and informational sessions can give community members valuable insights about their rights and responsibilities. This strategy can reduce disputes and misunderstandings while increasing understanding of the HOA's guidelines. It can also prevent residents from feeling unfairly penalized for violating unfamiliar rules.

Additionally, training for board members ensures the HOA provides clear direction to new board members regarding their roles and responsibilities. Offer comprehensive workshops or sessions to help familiarize them with the community bylaws and their contributions to managing the community. Offer access to additional resources, such as online courses or targeted webinars as needed, to keep board members updated on topics such as developing legal issues and industry best practices so they can better serve the community.

Provide Recognition and Appreciation

Improving HOA member engagement can include fun activities that make residents feel appreciated and acknowledged. Consider hosting community events using the neighborhood’s clubhouse or other amenities. Holidays provide the perfect reason for an event, such as an annual Easter egg hunt or Thanksgiving Turkey Trot, to build relationships and bring more families out for face-to-face time. Consider giving shout-outs and awards to celebrate residents’ wins and contributions in the community newsletter.

Engagement Starts with Communication

Proactive engagement is essential for creating and maintaining harmonious communities in HOA management. Disputes and disagreements can arise over various issues. Still, by prioritizing important outcomes such as transparent communication and inclusivity, boards can pave the way for more cooperative relationships and collective prosperity.

When facing challenges such as fire restoration needs, it's vital to collaborate with a reliable service pro near me. By partnering with trusted professionals like SERVPRO of Arcadia, HOA boards can ensure efficient and effective restoration and other services to meet the community’s needs. Contact us today to see how we can help.

Communication Tips for Property Managers

4/5/2024 (Permalink)

Communication Tips for Property Managers

In today’s fast-paced world, property managers are embracing new and varied means of communicating more effectively with residents to create and maintain a thriving community atmosphere. Whether using a traditional newsletter or the latest AI-enhanced property-management platform, various communication channels are essential in engaging and informing residents. The following communication tips will help property managers explore different options that can enhance resident interaction and promote community cohesion.

A Portal for Residents

One of the challenges facing property managers is a lack of efficiency in communicating information to residents. Email and newsletters are time-tested ways to inform homeowners, but a resident portal has a few additional advantages. It’s available 24 hours a day, and property managers can update it with current information daily if needed.

A software-based online portal can also provide residents with added features such as neighborhood-only discounts and local service recommendations, enhancing their ability to save money and feel supported by community management. Some more advanced resident portals have features that allow residents to control certain aspects of their homes remotely, such as locking and unlocking their front doors, adjusting their thermostats, and entering service requests.

Publish a Regular Newsletter

Community newsletters are one of the most traditional types of resident communication. They offer a way to inform residents monthly about upcoming events, community maintenance schedules, and other useful information. One communication tip for property managers regarding a monthly newsletter is to engage and entertain residents with fun facts about the community’s history or spotlight residents’ local activities and achievements.

Consider also highlighting residents’ contributions within the community and offering formal awards or simple gestures such as a handwritten thank-you note or a social media shout-out. Some property managers may also enhance their community’s newsletter by working with businesses in the area to secure exclusive coupons or discounts available only through the newsletter.

Embrace Social Media

Social media platforms such as Instagram and Facebook are about more than just broadcasting the goings-on in the community. They are also about connecting with residents and building relationships with interested parties interested in buying or renting within the community. If using social media platforms, respond immediately to resident requests or comments so users know the page is active and feel encouraged to continue their engagement. Consider adding contests or social media polls to collect feedback or generate excitement for upcoming community events, which can increase resident interaction and participation.

Resident Feedback

Resident feedback has evolved behind simple suggestion boxes. Digital feedback methods like a resident portal or social media platform can give property managers real-time insights into residents’ evolving preferences and needs. Some of the newer portal software can use AI algorithms to extract feedback trends and identify key improvement areas. Consider implementing a transparent feedback loop that lets residents see which suggestions are being implemented and how they can enhance their trust and satisfaction with property management.

Plan Community Events

Community events can provide residents with a fun outlet and promote a sense of belonging in the community. Another communication tip for property managers is to choose various activities catering to different interests to ensure broad resident participation and inclusivity.

One of the easiest events to plan is a community garage sale, with property management providing ads and signage leading up to the sale and coffee and donuts for residents on garage sale day. Another fun option to build deeper connections and relationships between neighbors is an organized resident talent show, where residents can showcase their hobbies or special skills.

Tailor-Made Communication

Personalizing resident communications can help improve engagement but involves more than just using a resident’s name. Understanding their needs and preferences is vital, allowing for segmenting residents based on common interests or demographics. Segmenting allows for more targeted and relevant communications, and some property management software can now use AI algorithms to help out. The software analyzes resident data and then personalizes and automates communications. This strategy can save time and costs for property managers while making communications more effective and efficient.

Multilingual Support

Language barriers can create a roadblock to communication with residents and limit their access to needed community services. When property managers support multiple languages, they ensure inclusivity and show residents their respect for the community’s cultural diversity. The monthly newsletter, online portal, and social media platforms can offer translations, a “word of the day” in different languages, and other features that provide learning opportunities and create cross-cultural connections.

Create Video Content

Some property managers add video content to their online resident portals or social media platforms as a dynamic way to deliver instructions and information. A video tour can show off individual available units and highlight the community’s amenities and other features. For current residents, consider offering a mix of videos that include maintenance tips and other useful content. As part of emergency preparedness, consider strategies such as partnering with a fire damage restoration service to create content for a fire-safety video and other vendors for additional useful topics. Professional video production companies or videographers can produce polished, professional-quality videos to engage viewers and increase the property’s overall appeal and presentation.

Emergency Preparedness

Emergency preparedness can provide residents safety and clarity in responding to critical situations. Consider providing regular drills or training sessions and publishing tips and guidelines in the newsletter and online for easy access. Some properties go a step further and establish neighborhood emergency response teams. Residents on the teams undergo specialized training, which increases the safety and well-being of the community and fosters a sense of preparedness and responsibility.

Improved Communication Strengthens the Community

As property management strives to create a connected, vibrant community, every communication counts. By embracing varied and innovative strategies, management can lay a foundation for inclusivity, mutual understanding, and cohesiveness among residents. Effective emergency preparedness and other communication initiatives can create an environment where residents feel informed, valued, and empowered. Consider partnering with vendors, such as your local SERVPRO franchise, who can work with the community to increase safety. Contact us today to see how we can help.

Navigating Multi-Family Property Challenges

3/17/2024 (Permalink)

Multi-Family Property Challenges

Navigating Multi-Family Property Challenges

Multi-family properties are a solid choice for real estate investing, but they also serve as valuable resources for families and communities. A multifamily property offers investors long-term potential for growth, particularly in areas where urban sprawl is transforming the residential landscape. Property management professionals also help people enjoy their communities by ensuring multifamily properties are safe, well-kept, and inviting.

Multi-Family Properties Are Good for Investors, Families and Communities

Although multi-family units are good for families, investors, and communities, some challenges come with managing these properties. Security concerns, maintenance, rent collection, and more present different dynamics when managing multi-family rather than single-family or commercial properties. Thankfully, knowledge and the right tools can easily overcome these challenges.

If you’re a property manager who serves tenants in multi-family dwellings, below are some of the top challenges for multi-family properties, along with solutions:

Conflict Resolution

Tenant conflicts tend to be more frequent when managing various units within a multi-family property. These properties often require tenants to live close to one another, and whenever you have many people in a confined area, you’re bound to run into conflicts.

Even small conflicts involving noise in another unit can boil over with time, so having a conflict resolution system is a good idea. However you decide to set up and implement this system, you should consider fairness and impartiality. This can be challenging when managing hundreds of relationships with different types of personalities.

Anonymity is another factor involved in conflict resolution for residential property management. Failure to protect the identity of a complainant could make the situation worse. At the same time, anonymous reports can be abused by a tenant with a grudge. Your goal should be to resolve conflicts without escalating situations further.

To overcome these challenges, draft a conflict resolution policy and have tenants agree to it upon signing leases. Follow these policies across the board in every conflict resolution scenario to keep treatment of tenant concerns consistent.

Tenant Screening

Tenant screening can be among the top challenges for multi-family properties simply due to the scale of the process. Property managers typically need to screen a handful of applicants in a single-family unit. This alone can be time-consuming, but tenant screening becomes all the more challenging when this process scales to include hundreds or thousands of applicants.

Fortunately, property managers have access to a range of technology tools to overcome these challenges. Property management software can aid in the screening process to speed things up using automation. Prospective tenants can submit required data online, and software can then process this data against various criteria to ensure a good fit. This saves time when dealing with large numbers of applicants.

Maintenance and Repairs

Maintenance and repairs can be another set of challenges when managing a multi-family property. Unlike a single-family property, where you only have to keep track of a single series of maintenance and repair concerns, multi-family properties can develop a range of issues over time in multiple units.

Due to the scale of multi-family property management, you will likely face year-round maintenance and repair concerns across multiple units within a property or complex. Addressing issues like restoration of water damage can be paramount to tenant satisfaction. Likewise, exterior concerns like paint or siding can present ongoing challenges that should be addressed routinely throughout the year.

To overcome these challenges, multi-family property managers are encouraged to implement an inspection system alongside property management software. Artificial intelligence built into today’s property management software can track when maintenance was last performed at a property and even predict maintenance needs before they become major issues.

Rent Collection

Rent collection can be another of the top challenges for multi-family properties. As with tenant screening, the scale of rent collection tasks can become daunting when working with hundreds of tenants monthly. In addition to collecting rent, property managers also have to issue receipts, look up tenant data, ensure cash flow is routed correctly, track tax information for accounting, and more.

Software can once again be a tool to overcome these challenges. Automated rent collection tools allow property managers to accept rent payments online, and receipts can be issued automatically. Using software tools, tenants can also look up their online payment histories 24 hours a day.

Many software apps for rent collection and multi-family property management also handle tax accounting information for property managers. This information can be imported into tax software directly, further saving time and ensuring data accuracy.

Contact SERVPRO of Arcadia for Professional Restoration Solutions for Multi-Family Properties

If you’re a property manager who needs a trusted partner for restoration services at multi-family properties, contact SERVPRO of Arcadia. We’ll be happy to go over SERVPRO cost considerations and provide answers to all of your questions.

Commercial Property Management Best Practices

3/12/2024 (Permalink)

Commercial Property Management

Commercial Property Management Best Practices

Commercial property management plays an important role in the economy. While business owners need places to run their companies, property management professionals are hard at work to keep things running smoothly in the background.

Whether you manage traditional office buildings, retail complexes, coworking spaces, or other commercial property forms, a lot of work goes into ensuring tenant satisfaction and a safe environment for all. You have to keep up with the management of the actual property. Still, at the same time, you need to put your interpersonal skills to work when navigating different personalities and industries.

If you’re looking for ways to make your life easier as a commercial property manager, below are some commercial property management best practices that can help you work more effectively and efficiently:

Review Your Standard Lease Agreements Annually

When you first got into property management, you probably spent much time drafting your standard lease agreement or agreements. You probably considered the needs of potential tenants and thought about the long-term implications of each item included in your lease documents.

Although these documents have served you well, now is a good time to review your lease agreements to see if any changes can make it easier to do your job. This is particularly true if you’ve had the same agreements in place for years and haven’t made any changes.

Economic factors, changes in workplace trends, and more can all impact property management over time, and your lease agreements and commercial property management best practices must keep up with the times to be effective.

Now would be a good time to review your standard lease agreement documents to review items and update policies. Make sure you have your attorney review your final drafts to give their seal of approval.

Handle Work Orders in a Timely Fashion

Repair requests and other work orders should always be handled promptly. Effective commercial property managers have systems to ensure this happens, and many today use property management software and even artificial intelligence to keep things in order.

Whether you need to contract with a water restoration company, a general contractor, or another contracting professional, your work order processing system should be as efficient as possible. Commercial property management best practices dictate that work orders and repair requests get addressed quickly to improve tenant satisfaction, but this can also be a legal issue.

If you don’t address commercial property maintenance and repair concerns brought up by tenants, your property management company may be the target of a lawsuit if someone becomes injured. Failure to efficiently address work orders may also cause existing problems to get worse over time, leading to higher costs and more problems.

Have a Schedule for Inspections and Maintenance

With all you do daily as a commercial property manager, it can be easy to let inspections slip by the wayside. After all, if no one is reporting a problem, everything is fine, right?

Unfortunately, you may discover expensive problems brewing without an inspection schedule. Routine preventative maintenance and inspections allow you and your team to get ahead of normal wear and tear before issues like malfunctioning light fixtures or smoke detectors turn into major repairs.

Regular inspections as part of a property maintenance plan can also ensure energy efficiency, especially if you manage older office spaces or retail spaces that haven’t been updated. Older, inefficient fixtures can lead to higher energy costs, and you may be on the hook for these higher costs depending on your lease agreement. Over time, high energy costs due to inefficient fixtures, wiring, pipes, and routing can eat into rental income and make predicting and controlling costs more difficult.

Make Communication a Priority

The most important best practice in commercial property management is to communicate often. Communication is vital between your team and tenants and between your team and vendors, contractors, and other service professionals with whom you work. A communication breakdown often delays responding to work orders, and poor communication can also earn your property management company a bad reputation in the community.

To make communication easier, think about all of the methods of communication at your disposal. Consider talking with tenants to survey them on their preferred methods of communication as well. Email, phone calls, text messages, and standard mail all have their place when it comes to effective communication in property management. Make sure you use the right method for the right purpose to keep everyone up to date on repairs, maintenance, inspections, and expectations.

Involve Your Team

Lastly, involve your entire commercial property management team in decisions. This doesn’t mean you need to allow everyone to make big decisions, but you should keep your entire team in the loop and ask for feedback often.

Every member of your team, from your office staff who work face-to-face with tenants to your contractors who complete repairs and process work orders, should be knowledgeable and passionate. They need to have a vested interest in ensuring tenant satisfaction.

When you communicate clearly with your team, they can provide this same level of communication to your tenants. In turn, you experience greater efficiency in handling tenant concerns and questions, resulting in a more efficient workflow.

Contact SERVPRO of Arcadia for Professional Water Damage Restoration Solutions

If you manage commercial properties, SERVPRO of Arcadia is here to make your life easier. We specialize in water damage restoration and other solutions for commercial property management. 

Creative Strategies to Boost Tenant Retention

3/7/2024 (Permalink)

Happy tenants

Creative Strategies to Boost Tenant Retention

Tenant retention is one of the keys to maintaining cash flow at a rental property. Vacancy doesn't just harm landlords by making a unit unprofitable for every month it remains empty. Chronic rental vacancies also cost landlords because they require them to spend time and money on marketing and tenant screening. This article looks at the best ways to improve tenant retention.

1. Create a Safe Setting

Safety has never been a bigger priority among tenants. Unfortunately, many rental properties leave tenants feeling vulnerable. Some ways to make tenants feel safe include:

1. Having surveillance cameras in place in strategic public areas of a property.
2. Upgrading locks and deadbolts with the latest technology.
3. Having visitor protocols in place to prevent entry to tenant-only zones of a property.
4. Having generators standing by for power outages.
5. Having plans in place for weather responses or evacuations.
6. Hiring security guards for larger complexes.
7. Making sure that all doorbells and call boxes are in working order.

A property owner can also consider having annual "town hall" meetings that address safety concerns among the tenant community. This allows tenants to voice their opinions about how you can make them feel safer. After all, nobody sees the potential for safety breaches like the people living on the property daily. Even landlords who don't have formal meetings can consider opening a special email account or hotline that can be used to voice safety concerns.

2. Keep Rent Consistent

It's unavoidable that landlords need to increase rents occasionally to keep up with expenses. However, tenants can smell opportunistic landlords a mile away. Play the long game by only making incremental rental increases when necessary. Even tenants who can afford increased rates will often move out of spite or anger when they feel they are being taken advantage of by landlords who are raising prices just because they can. Before deciding about a rent increase, it's important to analyze the potential for increased revenue against the losses if even just 5% of tenants decide not to renew in response.

3. Incentive Loyalty

There are some easy things landlords can do for their tenants that will keep them in their apartments longer. One painless way to improve tenant retention is to offer to report on-time rental payments to credit bureaus to help tenants build up a positive credit history. This kind gesture can secure a dependable tenant for several years while they attempt to repair less-than-great credit.

Another great way to lock tenants in is to offer discounts when they renew by a certain deadline. As a lease comes to an end, a tenant may begin looking around the area to see what their options are. By giving a tenant a letter letting them know they can save a specific amount by renewing by a certain deadline, you're applying pressure to renew quickly in the kindest way possible! Renewal discounts help tenants feel like they are getting financial benefits. For landlords who feel apprehensive about losing income by offering discounts, it's important to remember that just one month of vacancy for a unit can more than wipe away any potential earnings you'd make at the higher rate.

4. Be Your Own Quality Inspector

Many long-time renters are so used to "chasing around" landlords to get repairs done that they consider it a breath of fresh air when a property owner takes a proactive approach to maintaining units. Create a calendar for routine inspections that allows you to find maintenance issues before they become big problems. In addition to providing tenants with a better quality of life, this approach also saves you money in the long run by fixing wear and tear, minor leaks, busted appliances, and other common issues before they become expensive problems.

Even more important than the material benefit of staying ahead of repairs is the fact that being concerned about a tenant's living space builds trust. This is especially true when it comes to repairing structural issues or managing mold remediation. In addition to turning off tenants, visible signs of damage and mold cause legal consequences for a property owner.

5. Train Your Staff in Customer Service

It's far too common for property managers and their staff to act as though they are doing tenants "a favor" every time they interact with them. The truth is that responding to maintenance requests and handling safety concerns are far from favors. These tasks simply represent the property owner upholding their end of the contract! A tenant is far more likely to stay in a rental when they feel like they are receiving good customer service instead of constantly battling just to get what they are legally entitled to through their lease agreement. Some ways to prioritize customer service in the tenant experience include:

1. Providing specific appointments for scheduled maintenance instead of broad windows.
2. Ensuring that maintenance staff members always knock before entering instead of merely using their keys to get into a unit.
3. Providing friendly reminders about new rules or protocol updates in writing.
4. Keeping office hours that allow tenants to speak with a representative in person.

The importance of simply being heard regarding tenant retention cannot be overstated! While the staff member on duty may not always be able to provide a fast solution for every tenant issue, they can at least assure that the matter will be handled. Remember that a rental is never just a rental to a tenant. While they may not own a unit, the need to feel safe and comfortable in their home can bring strong feelings to the surface.

6. Remember Birthdays

There's a reason why people who deal in sales routinely send gifts to their clients and leads. These gestures create a connection. How does that translate for property owners and tenants? One simple way to ensure every tenant feels appreciated is to send them a card on their birthday. You can also consider sending a gift card. This simple gesture can be a great way to strengthen the tenant-landlord relationship by making each tenant feel like more than just an anonymous name on a lease.

7. Create a Sense of Community

Liking your neighbors is a great reason not to move. That's why one fun way to create happy tenants is to host community events. Movie nights, barbeques, pool parties, and other planned events that use your property's amenities are perfect for socializing. If you have a large enough tenant population, it's also worth considering offering ongoing events throughout the month as part of a robust "lifestyle" calendar. Some options might include workout classes, book clubs, dance classes, and skill-building workshops.

Make Your Property a Place People Want to Call Home

The bottom line is that your rental property needs to be the place that people want to return to at the end of the day if your goal is to improve tenant retention. Retaining tenants comes down to creating an environment that's accommodating and safe. If you're struggling with high tenant turnover because your property has earned a reputation for poor upkeep due to visible or odorous mold, it's time to take action. Contact SERVPRO® mold services today to get your property on track to becoming a place tenants are proud to live.

Ensuring Transparency in HOA Management

3/6/2024 (Permalink)

Achieving Openness and Transparency in HOA Management

Transparency in HOA governance isn't just a goal; it's a necessity. Find out how to implement open practices that foster a trusting community environment.

Ensuring Transparency in HOA Management

In homeowners’ associations (HOAs), transparency is not just a buzzword. An essential principle underlies the critical trust and accountability HOAs need to govern and maintain a cohesive community effectively. Ensuring HOA management transparency is a worthwhile effort that will pay dividends to all stakeholders over time by implementing a few strategies. The following takes a deeper look at HOAs and how their level of transparency can make or break their relationship with homeowners and the harmony of their communities.

What Is HOA Management Transparency?

When HOA management engages in transparent communication with the community, it has open and honest discussions between HOA board members and homeowners about everything involved in governing the community. This encompasses much information, from financial records to rules and regulations. It also includes insights into the HOA’s decision-making process.

Transparency on the HOA’s part means the board provides homeowners with information that is clear and easily accessible, so they have a better understanding of how their HOA operates and makes decisions. The goal is for homeowners to feel empowered, informed, and confident in their HOA's leadership.

Why Transparency Is Important for HOAs

Transparency is the essential ingredient that creates a well-functioning association for homeowners. Building trust between residents and the HOA makes the community more cohesive and promotes a sense of ownership and accountability. When homeowners can access the HOA’s finances, operations, and decision-making data, they have more information to factor into their decisions about investing in their community. This collaborative relationship enhances property values because prospective homeowners want to live in communities with an effective HOA with clear, fair, and effective governance.

Benefits for All

When an HOA practices transparency, it can lead to many benefits for homeowners and the community. It builds goodwill with residents by fostering a culture of inclusivity and collaboration, letting residents feel heard by the HOA and feel they are a valued part of the decision-making process. The HOA may also experience fewer conflicts and misunderstandings with homeowners, minimizing disputes within the community.

When homeowners feel they know what goes on with the HOA’s operations and finances, they understand the reason behind rules and regulations. This insight increases the likelihood of compliance and harmony in the community’s living environment.

The Pitfalls of Poor Transparency

When a community feels its HOA management transparency is lacking, it often results in frustration and confusion. Residents feel the board excludes them from crucial decisions that affect them and does not inform them about essential community matters. Poor transparency can erode trust between homeowners and the association, increasing misunderstandings and conflicts. Homeowners feel more resistant to following rules and regulations and lose faith in the HOA leadership.

For example, a lack of transparency can create poor communication and issues addressing community problems such as water leaks and damage. A burst water pipe in a common area that causes damage to a home requires a coordinated effort between the homeowner and the HOA. Poor communication on the HOA’s part can cause delays in reporting incidents and poor coordination of water damage cleanup efforts. Miscommunicated repair timelines, insurance claims, and other issues can lead to increased costs and potential legal battles over who must absorb the costs and responsibility.

Another critical area affected by a lack of transparency is the HOA’s finances. Not promptly making financial data available can lead homeowners to lodge accusations of embezzlement or fraud. Suspicious homeowners will not have an interest in collaborating with their HOA, which jeopardizes community harmony, undermines the HOA’s effectiveness, and diminishes property values.

Strategies that Enhance HOA Management Transparency

Several strategies can help an HOA enhance transparency with its community. First, and most importantly, is establishing clear channels and practices for sharing information with homeowners. This might include regular community meetings, newsletters, and a portal that provides homeowners easy access to documents and community updates.

An HOA can also increase transparency and trust by providing detailed budgets and financial reports, which provide homeowners with insights into how the HOA allocates their dues. Technology, such as social media groups or emails sent to all homeowners, can also help improve communication and facilitate transparency among the community and its residents.

More Strategies: Take a Collaborative Approach

Creating transparency is a process that requires effort and input from both the board and homeowners. The HOA can encourage homeowners to attend meetings, participate actively in community affairs, and voice their suggestions and concerns. The board should also implement ways to actively seek feedback and be open to constructive criticism from residents. Transparency is a shared responsibility, and when homeowners and the board work together to address and solve issues, it builds a more accountable, stronger community.

Better Communication Builds a Harmonious Community

Transparency involves all stakeholders working toward a communicative and inclusive environment that fosters more harmonious living. Placing a priority on activities that build transparency requires effort but can have a large payoff that continues to improve over time. HOA boards can enhance trust and minimize conflicts by embracing open communication and providing access to relevant documents and decision-making processes.

Increased transparency empowers residents and enables them to work collaboratively with the HOA. In unfortunate situations such as water damage to common areas or a homeowner’s property, SERVPRO water damage cleanup specialists are ready to provide prompt, professional restoration solutions. Contact us today for more information.

Tenant Screening Tips for Property Managers

2/26/2024 (Permalink)

Effective Tenant Screening Tips for Property Managers

A positive tenant-landlord relationship is very important for successful property management. That's why taking time to screen tenants to find the right fit is essential. While renting can sometimes feel transactional, the reality is that responsible, consistent tenants can be counted on to act as co-stewards of a property. Life is better for tenants and landlords when proper, legal vetting occurs. So, how do you screen tenants for your rental properties? Here are five screening tips for property managers to consider when searching for great tenants!

1. Make Sure You Know Your Responsibilities as a Landlord or Property Manager

Are you familiar with the Fair Housing Act? This piece of legislation is must-read material for anyone who screens tenants or reviews rental applications! The Fair Housing Act protects people from discrimination based on race, national origin, religion, sex and sexual orientation, family status, or disability. While discriminating against someone for any reason may be the last thing you would ever do, it's essential to become familiar with housing laws to avoid the appearance of discrimination. According to the law, discrimination can come in the form of refusing to negotiate for housing, setting different terms or conditions for rental, imposing different rental rates, and more. Once you create your tenant screening blueprint, be sure to use a consistent method across the board to avoid the appearance of using different criteria when vetting different tenants.

2. Use a Basic Questionnaire for the First Round of Screening

Before you invest time and money into running professional background checks, offer a short screening questionnaire to make sure that a tenant's goals and needs are compatible with what your property offers. With the Fair Housing Act in mind, consider putting together a brief tenant-screening worksheet with the following questions:

1. What is your monthly income?
2. Are you currently employed?
3. How long do you intend to stay in the property?
4. Have you ever been evicted from a rental property?
5. Have you ever broken a lease?
6. Can you provide a reference letter from your current or previous landlord?
7. Do you have pets that will be living in the unit?
8. Do you agree to a background check that includes a criminal history check as part of the tenant screening process?

If a tenant passes the first vetting phase, have them fill out a complete rental application. The application should include a line for the applicant to sign off on having a background check conducted. Getting consent in writing on the application provides the green light to move forward!

3. Verify Employment and Income

For a landlord or property manager, one of the main goals of screening is to verify that a tenant can pay rent on time. Letting a tenant get in over their head with rental payments that do not leave money left over for life basics isn't doing anyone a favor. One of the best tenant screening tips for property managers is to pre-screen tenants for "free" by simply being honest and transparent in your rental listing.

Include the monthly rental cost to allow tenants to scratch it off their list if they know it is not within their budget. Once you have a tenant application, comparing the monthly rent payment to a potential tenant's income becomes vital. The best way to do this is to verify income using pay stubs. However, property managers can also request W-2 forms, ask for a letter of verification from an employer, or require bank statements.

Generally, landlords utilize the rent-to-income ratio to decide if a tenant can reasonably afford rent on a property. There is some leeway for the ratio based on whether you live in a high-cost or low-cost area. Landlords may feel more comfortable with tighter ratios in cities with high rents. However, most landlords feel uncomfortable approving rental applications when the monthly rent is less than 30% of the renter's income.

4. Conduct the Right Background Checks

There's no question that you want peace of mind when choosing potential tenants! In many ways, inviting someone into your rental property is like inviting them into your home. That's why the law gives you the right to investigate someone before you approve a lease. Here's the blueprint for background checks you can't skip:

1. Criminal Records: A criminal record check can pull up information regarding felonies, minor offenses, and other "dings" on a person's record. However, landlords and property managers need to be aware that the presence of a criminal record doesn't necessarily make it legal to deny a tenant application. In California, the nature and date of the crime both matter. For example, denying a rental application based on a decade-old driving offense might not be lawful. However, denying an application due to a recent arson conviction could be legal. Remember that only arrest records that resulted in conviction are relevant to the tenant screening process!
2. Previous Evictions: A history of evictions can be considered a valid reason to deny a rental application.
3. Previous Bankruptcies or Poor Tenant Behavior: Landlords are legally empowered to set criteria for tenant approval based on factors that have a reasonable business purpose. This can include a poor credit score and bankruptcy. Even a poor reference from a previous landlord that reveals that a tenant consistently failed to pay rent on time can be a valid reason to deny an application. However, the best way a landlord can stay protected is to have a no-bankruptcy policy drafted up in the tenant requirements that apply to all applicants.

It's important to let tenants know that you require background checks. In fact, landlords should be ready to present a copy of a criminal history check to an applicant upon request. Additionally, landlords should be accepting of mitigating information provided by potential tenants with criminal histories.

5. Remember That Tenants Are Also Screening You

Remember that it takes a high-quality property to attract high-quality tenants. That's why the final tip on the list of tenant screening tips for property managers is ensuring your property is always putting its best foot forward! Nothing scares reliable tenants away like the sight of disrepair or water damage. If your property has a history of water issues due to neglect, weather events, or previous tenant behaviors, consider flood restoration before listing the property or opening it up for showings. In addition, property managers need to be clear and transparent regarding building policies that affect tenants' lives. Let tenants know ahead of time if smoking and pets are permitted.

If you need help getting your rental property ready for walkthroughs with potential tenants, bring in service pro cleaning for expert restoration and cleaning services!

Important Disclaimer

The information provided in this article is intended for informational purposes only and should not be construed as legal advice. Property management laws and regulations can vary significantly by state and local municipality. Property managers must familiarize themselves with the specific laws applicable to ensure compliance and avoid any legal violations. We strongly advise consulting with a legal professional to obtain guidance tailored to your situation and jurisdiction.

Effective Ways to Resolve HOA Complaints

2/19/2024 (Permalink)

Transform your approach to handling HOA disputes with our detailed guide.

Living in a homeowners' association (HOA) managed community offers residents many benefits but is not without challenges. From parking issues to abandoned doggy doo in shared areas and other problems, the variety of complaints covers a lot of ground. When residents express their grievances to the HOA, each complaint warrants communication, careful consideration, and effective strategies to resolve the issues. When the HOA board focuses on how to resolve HOA complaints instead of ignoring or minimizing them, the result is a better community for everyone.

Parking Issues

In some HOA communities, street parking may be in short supply, causing complaints about the limited parking spot availability. Sometimes, people park on the streets in ways that block neighboring driveways. Residents may also park their cars in guest spots instead of their driveway or garage. They might also park an extra, rarely-used vehicle on the street and not move it for extended periods. Finally, unauthorized vehicles that don't seem to belong to residents, but take up valuable street or guest parking, also trigger complaints.

HOAs must provide clear signage to state the community’s rules for parking and enforce those rules or regulations consistently for them to have an effect. Other potential solutions include adding more parking areas designated for guests or issuing parking permits to monitor and effectively manage community parking.

Noise Problems

Neighbors can disrupt the peace by generating excessive noise, from loud music late at night to using noisy equipment in their yard or garage early in the morning. Another common complaint is continual barking from dogs who spend much time in the backyard.

When considering how to resolve HOA complaints about noise, HOAs can establish specific quiet hours for the community and encourage respectful communication between neighbors to resolve issues. Consider implementing a formal process for residents to lodge noise complaints for repeat disturbances.

Problems with Pets

The barking dog is cliché, but many other complaints also come up about neighborhood dogs. Some residents like to walk their dogs off-leash, which can endanger other pets, especially smaller breeds. Some neighbors do not pick up after their pets and leave pet feces on neighbors’ lawns or in common areas for others to deal with.

To resolve these complaints, establish pet regulations and enforce them consistently. Consider installing pet waste-bag stations with trash cans in key areas so residents can use tools to clean up after their pets. In the community newsletter, offer training resources and educational articles to inform pet owners and consider a program to require pet registration.

Neglected Maintenance

Residents may become concerned and lodge complaints if they feel the community upkeep is not up to par, such as overgrown common-area landscaping that blocks walkways, burned-out lights left unrepaired, and buildings with dirty or aged exteriors.

To resolve these issues, put maintenance on a regular schedule and include routine inspections. Promptly handle issues reported by residents and ensure that the HOA can cover maintenance costs by allocating sufficient budget dollars to the community’s upkeep.

Architectural Violations

Neighbors often complain when they see a resident changing their property without proper approval. These alterations can include unauthorized plantings in the front yard or paint colors that are not on the “approved” list. It also includes any structural modifications that have not received approval. For example, a homeowner may add a deck to their house without adhering to the HOA’s defined guidelines.

To resolve these complaints, the HOA can educate residents on the appropriate architectural guidelines for the community. It can also provide homeowners with resources and steps to get approval for home modifications. Conduct regular inspections and institute penalties for any violations to enforce compliance with the guidelines.

Misuse of Community Amenities

This common complaint usually involves reports of community amenities being abused or misused. Examples include residents having parties in common areas without getting proper approval or non-residents using pool and barbecue areas or the community clubhouse without prior permission. Some communities with locked pool areas have issues with residents making key copies for non-residents and their children to use the pool.

To resolve these complaints, the HOA must monitor the amenities regularly to enforce HOA rules. To prevent misuse and keep non-residents from accessing the amenities, consider a reservation system and access controls such as keys or key cards where possible. Use an electronic lock to track which keys are used to access the areas, and assign serial numbers to keys to prevent duplication.

Neighbor Disputes

Conflicts between neighbors can trigger complaints, such as disagreements over shared areas, property boundary disputes, and noise issues. After a disaster situation, such as a fire that involves more than one home, the HOA, and homeowners may have disputes over which insurance company should cover the fire damage and safety concerns that arise during fire restoration work, such as who covers the costs, work delays and questions about the work quality.

When resolving HOA complaints, maintaining open, clear, and transparent communication is the best way to minimize disputes and misunderstandings. The HOA can offer mediation services and other resources for neighbors with difficulties resolving a dispute amicably. Communication is also key for issues such as fire restoration involving multiple homeowners and the HOA.

Taking prompt action and coordinating between homeowners, insurance providers, restoration contractors, and the HOA board can ease many concerns and ensure residents that the damaged properties will be restored to pre-fire conditions as quickly and satisfactorily as possible.

Ensuring Harmony in the Community

In many ways, the HOA acts as a peacekeeper for the community, making it vital to proactively manage and address resident complaints. With clear communication, diligence, and a focus on fair outcomes, the HOA can offer constructive solutions to resident complaints. Enforceable regulations and other strategies can minimize conflicts while upholding the community’s collective well-being. Let SERVPRO Arcadia be part of the solution by offering high-quality, professional fire restoration and other services to HOAs to restore property values and family routines. Contact us today for more information!

Marketing Ideas for Property Managers

2/16/2024 (Permalink)

Effective Marketing Techniques for Property Management Success

When you really think about it, running a successful property management business is all about marketing. A piece of real estate is what it is – a piece of real property. The role of property management companies is to market the features of real estate to generate demand from high-quality tenants and manage the needs of each tenant and property.

Property owners need to show prospective tenants why they should choose a particular property over other options, but more importantly, why they should want to choose a particular property over others. In a sense, this type of marketing is about demand generation just as much as lead generation.

Unfortunately, property management marketing ideas can be hard to come by when you’re busy. Trying to put all of your ideas together in one plan can feel like you’re always playing catch up, especially in high-competition areas. While you’re busy trying to find innovative marketing ideas, you also have to contend with repairs, tenant concerns, rent collection, tax and insurance issues, and more.

We’re Here to Help

To help you save time and expand your marketing efforts, we’ve put together some simple property management marketing ideas you can begin to implement this week. Remember that property marketing in the real estate business is an ever-evolving journey, and no one solution will be a silver bullet; however, these marketing ideas, when implemented with consistency, can go a long way in generating leads for months or even years to come.

Rely on Your Website to Do the Work for You

If you’re serious about property management, you no doubt have a website for your company. While having a website is a great start, you won’t get the most out of it without investing in digital marketing. Search engine optimization (SEO) is a crucial component for digital marketing and website success in the crowded property management field, and local SEO is even more important.

SEO and your website work hand in hand to bring more relevant traffic to your site. Also, SEO strategies can help your property management website rank higher in search results. This means getting your site and properties in front of local people who are already searching for places to lease.

Resources like blog posts add to your website's value and create opportunities to develop backlinks that point to your site. Search engines typically value websites with lots of high-quality backlinks, and your backlink profile can be a ranking factor when your website comes up in local search results for properties for lease.

Consider Online Ads

Another way to attract digital leads is to place web ads through search engines, social media, and industry publications. Online paid ads can be effective property management marketing ideas because they allow you to choose who sees your ads and on what platforms.

Most digital advertising platforms let you select various factors to create a target audience. Some of these factors may include age, location, income level, and hobbies or interests. By selecting the right demographic information for your target audience, you can ensure that the right people see your ads for your location and type of property.

Use Social Media

You can also use social media marketing to engage with prospective and current tenants. Social media platforms like Facebook and Instagram allow you to showcase your properties and present opportunities to show off your company’s personality and style.

Social media profiles are great places to list openings, discuss the benefits of communities around your properties, or update tenants on the latest news. For instance, if you’ve recently had water damage restoration completed at a multi-unit rental property, use social media to share before-and-after pics so that your tenants can see that you’re on top of things. This type of social media content can also help to strengthen the bonds between your company and its tenants.

Solicit Online Reviews

Online reviews are great property management marketing ideas as they allow your tenants to do the marketing for you. Soliciting online reviews from happy tenants and displaying these reviews on the web is a fanatic way to build social proof. People tend to trust the opinions of others when it comes to making purchasing decisions, and a glowing online review can go a long way in building trust with minimal work on your part.

You’re encouraged to be cautious, however, as negative online reviews can be quite detrimental to your plans. Unfortunately, people tend to only leave online reviews when they’ve had negative experiences, and if someone sees many negative experiences associated with your company, they’re likely to steer clear.

If you come across negative reviews, you can combat them by responding promptly but always remaining professional. Demonstrate in your response that your company is committed to making things right if something goes wrong on your end, and encourage private contact between your company and the person who left the review.

Partner With Local Businesses

If you’re looking for offline marketing ideas for your property management business, or if you’re seeking hybrid marketing ideas that combine online and offline strategies, consider partnering with local businesses. For maximum effect, try to find businesses that complement your own.

For instance, consider what your tenants may need when they start planning a move. A moving or supply company would likely fit the bill here, so see what you can do to establish relationships with moving companies or supply companies in the area.

You can then try to find ways to market your business through these partnerships. An example of this may be when you agree to provide branded promotional materials as welcome gifts to a moving supply company. That moving supply company then hands these out to people purchasing packing supplies. The potential exists for someone to see your property management company as they are packing to move and consider contacting your company to see if opportunities are available.

Measure Your Success

No matter what methods you use to market your property management company, measuring success is important. Keeping track of metrics on a regular basis allows you to see what’s working and what may need adjusting. Having access to metrics and knowing what you plan to measure and why can help your company focus its marketing strategy for more effective results.

Protect Your Investment and Keep Tenants Happy With SERVPRO of Arcadia

At SERVPRO, our team is here to make your job easier. We provide property managers with fast response services for fire restoration, mold remediation, and more to ensure your tenants are safe and your properties stay protected. To learn more about SERVPRO restoration, call our team in Arcadia, or use our contact form to reach us online right now.

Cybersecurity Basics for Property Managers

2/9/2024 (Permalink)

Explore essential cybersecurity strategies for property managers.

Property managers wear many hats whether they're responsible for large commercial complexes, multiunit residential properties, mixed-use facilities, or any other property. From managing occupancy rates to handling day-to-day operations or even hiring a water damage restoration company after a major incident, the eyes of tenants, employees, and stakeholders all turn to the property manager. With all of that on their collective plates, it's easy to see how cybersecurity takes a back seat for most property managers.

However, the unintended consequence of that lack of prioritization is a significant increase in the potential liability should a cyber incident occur. Cyber attackers frequently target property management companies, real estate companies, and other related industries Due to the sheer quantity of sensitive information that they possess. For that same reason, data breaches in those industries come rife with negative consequences. You could be facing civil liability, regulatory fines, restitution, and the reputational damage your company would incur from a reported breach.

What Information Should Be Secured?

Without basic training in cybersecurity for property managers, it's likely that they don't even know why they could be targeted for a cyber attack. Property management systems, in particular, provide a mouthwatering target for cybercriminals. Tenants' personal information is sometimes one-sided, with maintenance requests, operational technology, contract details, etc. Cybersecurity risks abound, and high-risk industries like real estate must become proficient in managing those risks.

Property Management Cybersecurity Basics

To that end, we've compiled some of the cybersecurity best practices you can implement to protect your sensitive information from being compromised in a data breach.

Conduct Cyber Risk Assessments

We just mentioned how prevalent cybersecurity risks can be, and you can't possibly mitigate those risks if you don't know where your exposure is. Regular cyber risk assessments should be conducted whether you use a vendor or your in-house personnel. You should evaluate what kind of data you store and utilize, how it's transmitted and backed up, who has access to the sensitive information, and what monitoring solutions are in place. Once you have identified the risks, you can then focus on narrowing the attack surface by enforcing things like multifactor authentication.

Educate All Staff

Just like training in cybersecurity for property managers is essential, all employees need to have a basic understanding of cybersecurity as well. This should include training on possible threat vectors, sensitive information that is at risk, your enterprise's cybersecurity policies, and why those policies are in place. Including the reasoning behind your policies as a part of your training regimen not only makes your staff well-informed but also increases the likelihood that they will then comply with those policies. It's also critical to realize that this training is an ongoing effort. Initial training should be provided during onboarding, but cybersecurity training should be a recurring effort that includes hands-on practical exercises and tests.

Establish Role-based Permissions

Regardless of the size of your company, you should implement system access controls using role-based permissions. This means that instead of applying individual permissions to each user as you add them, you create defined roles within your network that have preset access limits and permitted functions assigned to them. As you create new users, you assign them a role, and all of the permissions associated with that role are automatically applied.

This also reduces the risk of making a mistake when creating a new user and has the added benefit of streamlining the process during onboarding. These roles should be defined using principles of least access, meaning that personnel should only have access to the sensitive data and other information that they truly need to accomplish their assigned tasks. All users should require multifactor authentication to access company networks.

Audit Your System

This applies to both real-time monitoring and true audits. You want to make sure that network activity is within normal parameters. This means tracking and auditing access logs, purchases, and other critical databases to ensure that suspicious activity is not missed. You can leverage software solutions to help you accomplish this task, and some of the best programs out there can learn the patterns of activity across your systems and identify behavior that is outside system norms.

Purge Data and Users

Depending on your enterprise's area, you may encounter applicable data privacy laws that govern what sensitive information or personal data you can request, maintain, and use, as well as rules governing how long you can hold onto that data. Many data privacy laws also require responsible disposal of that sensitive information once it is no longer needed or must otherwise be purged. In addition to cycling out old personal data for tenants and others, you should immediately lock out employees upon their separation from employment. Even if the parting was amicable, the potential for cybersecurity risks with former user accounts still being active is far too high. That doesn't begin to consider the malicious insider threat that could be present.

Encryption

Shockingly, most companies, including real estate property management organizations, do not use encryption regularly. When you have sensitive data, effectively using encryption should be one of the first steps you should take. End-to-end encryption may seem unnecessary, but when you hold payment data for rent payments, personal data of tenants, contractors, employees, and other sensitive information, many regulatory bodies require that you use encryption. Even if they don't, failure to properly protect this information during a data breach can lead to serious consequences. Should you suffer a data breach, it's far better that the attackers find themselves to be the new owners of what appears to be gibberish rather than lists of tenant bank accounts and routing numbers.

Regarding real estate and property management, cybersecurity isn't your only concern. If you suffer a devastating leak, fire, or even storm damage, SERVPRO cleaning can get you back on track and back in your home or property. With residential and commercial experience, SERVPRO has the knowledge and equipment to make your property look like the incident never happened. We can even help manage the insurance process. Contact us today to see exactly how we can help you.

Multi-Unit Property Management Best Practices

2/6/2024 (Permalink)

Learn essential tips for multi-family property management.

Managing a multi-unit property is a big job but can also come with big rewards. According to some salary sites on the web, property managers for multi-family unit properties can earn upwards of $85,000 annually, and this is on top of the satisfaction that comes along with knowing you’re helping others to live richer, fuller lives.

Although multi-family property management best practices are very similar to those used in managing single-occupancy dwellings, some special considerations come along with managing multi-unit properties. If you’re considering moving into management for multi-family properties or are considering upgrading your current property management career to include multi-unit properties, below are some best practices to keep in mind:

Establish Clear Communication From the Outset of Tenant Relationships

The most important thing you can do as a multi-family property manager is establish and support clear communication from the outset of any lease agreement. Maintaining clear communication can help your property management company avoid legal issues and can help avoid conflicts surrounding matters like rent payments. When you support strong communication, you have the opportunity to avoid tenant relationship breakdowns and conflict.

It’s also worth noting that you’ll likely end up working with many different people over the course of your career, all of whom will have their own personalities and styles of communication. To make things run smoothly between all of these different personalities, it’s a good idea to have a written policy on tenant communication in place. This document isn’t meant to govern how tenants communicate with staff, but instead, it should lay out acceptable forms of communication for different concerns.

For example, matters regarding rent or repair disputes should be submitted in writing to establish a paper trail. Conversely, you may decide it’s best to discuss matters involving neighbor disputes in person with a witness present. No matter how you decide to lay out your communication policy, document it and present your requirements to tenants before they sign leases.

Take Care of Maintenance and Repair Requests Quickly

Addressing maintenance and repairs promptly according to the terms of a lease agreement is vital for maintaining trust with your tenants. This is especially true in cases where property damage may affect tenants' quality of life, such as after a fire. You’ll want to seek out fire damage restoration services quickly in a case like this since damage after a fire may pose a health hazard to tenants. Also, by taking care of property maintenance issues quickly, you build trust with tenants and reduce disruptions to your daily workflow.

Maintenance and safety issues may also be matters of the law. Most states have specific laws regarding tenant rights and landlord obligations. If you or your property management company do not uphold a tenant’s rights or fulfill your obligations, the issue may end up in court. Losing a legal battle can result in fines, fees, and damage to your professional reputation. When you stay on top of maintenance and repair requests, you avoid these issues and may even boost your reputation.

Have a Screening Process in Place for Tenants

A comprehensive tenant screening process is vital among other multi-family property management best practices. When you screen tenants for suitability, you reduce the chances of dealing with headaches and conflicts over issues like rent collection, and you’re less likely to experience tenant retention challenges.

Tenant screening is also good for tenants so they don’t end up renting units for which they are not financially suited. Of course, you must follow state and federal housing guidelines when screening tenants, but having measures in place to ensure a thriving community will benefit you and your tenants.

When designing a screening process, set reasonable requirements that factor in the possibility of past mistakes. No one is perfect, and people change. You need to protect the integrity of your property and look out for the safety and well-being of all tenants. Still, you don’t want your screening process to become so stringent that it alienates otherwise viable renters.

Use Tech Tools for Efficiency and Safety

The use of technology like property management software is also among the top multi-family property management best practices for real estate professionals. Successful property management is all about efficiency when dealing with multi-family dwellings. As a property owner or manager, you will likely be dealing with numerous requests from multiple tenants daily, so anything you can do to maximize productivity during your workday is good. The software allows you to keep track of all of your rental properties from one place, and many programs provide access to budgeting tools to monitor cash flow.

Security technology is also a good investment for multi-unit properties. These types of properties are often large and sprawling, meaning there’s lots of ground to cover. Installing security cameras and quality lighting in strategic areas around your entire property can serve as a deterrent to criminals, and it can also be a benefit if a matter needs to be investigated in the future.

Consider installing door access technology that lets tenants come and go by swiping an electronic keycard. This can prevent unauthorized individuals from gaining access to your properties. When integrated with property management software and Internet of Things (IoT) technologies, these elements add an additional layer of security to protect tenants and your properties.

Contact the Experts at SERVPRO Arcadia to Learn More About

SERVPRO Arcadia is your partner for successful property management. SERVPRO restoration services are the perfect complement to multi-family property management best practices, and we’re here for you for fire damage repair, mold remediation, storm damage cleanup, and more.

Strategies for Effective HOA Vendor Selection

1/24/2024 (Permalink)

Effective HOA vendor selection made easy! Explore our expert tips on due diligence, cost-effectiveness, and maintaining strong vendor relationships.

Selecting vendors for a Homeowners Association (HOA) is a multifaceted task combining analytical decision-making and nuanced human judgment. This intricate process entails weighing various dynamic factors to ensure optimal vendor choice.

Leveraging HOA Documents for Guidance

The vendor selection process begins by consulting the HOA’s governing documents. These documents are critical as they outline the standards and regulatory compliance requirements that potential vendors must meet. Thoroughly reviewing these documents is vital to ensure all criteria are considered, and no essential aspect is overlooked.

Systematic Vendor Screening Approach

A structured screening process is essential for effective vendor evaluation. This includes developing a vendor evaluation matrix to assess licenses, certifications, qualifications, and insurance coverage. The matrix is a tool to determine if vendors align with the HOA's standards and local regulations, aiming to minimize liability risks by selecting vendors who can deliver competent and compliant services.

Advantages of Soliciting Multiple Bids

Obtaining bids from several vendors is recommended rather than choosing the first option. This tactic provides insights into the market’s competitive pricing and service quality. Issuing a Request for Proposal (RFP) can help get detailed proposals, ensuring vendors understand the work scope, expectations, and other critical details.

Vendor Proposal Assessment and Meetings

Post-proposal submission, scheduling meetings with each vendor to discuss their proposals and address any queries is important. Decisions should not be based solely on price; the emphasis should be on the quality of service and the vendor’s ability to meet the HOA's specific needs.

In-Depth Reference Checks

Reference checking is a crucial phase. It involves reviewing online feedback and conversing with previous clients to assess the vendor's reliability, work quality, communication skills, and approach to resolving complaints. This comprehensive evaluation helps construct a detailed picture of each vendor's performance and dependability.

Clear Contractual Agreements

Having clear contract terms is crucial to prevent disputes. Contracts should clearly outline the work scope, timelines, payment terms, and consequences of contract breaches. Regular reviews of existing vendor contracts are also significant to ensure they remain relevant and compliant with regulatory changes.

Choosing Specialized Vendors

Certain tasks, such as stormwater management, require specialized expertise. Selecting vendors with the necessary knowledge ensures complex systems are maintained properly and compliant with regulatory standards.

Building Partnerships with Vendors

Choosing the right vendors is akin to forming partnerships with entities that share the HOA's commitment to maintaining high standards. Specialized service providers, like a mold damage company, are vital in sustaining the community's quality and safety.

Detailed Process for Vendor Selection

1. Initial Review of HOA Documents: Examine the HOA’s governing documents for guidance on standards and compliance requirements.
2. Developing a Vendor Evaluation Matrix: Create a matrix to assess critical aspects such as licenses, qualifications, and insurance coverage.
3. Soliciting Multiple Bids: Obtain several bids for a comprehensive market view. Use RFPs to get detailed and comparable proposals.
4. Meeting and Evaluating Vendors: Schedule discussions with vendors to review proposals and clarify doubts. Focus on both price and quality.
5. Conducting Thorough Reference Checks: Investigate past performance by examining online reviews and speaking with former clients.
6. Drafting Clear Contracts: Ensure contracts are explicit regarding scope, timelines, and payment processes to avoid misunderstandings.
7. Periodic Review of Contracts: Regularly update contracts with existing vendors to reflect any changes in regulations or requirements.
8. Opting for Specialized Vendors: Choose vendors with specific expertise to ensure compliance and effective management for complex tasks.
9. Partnership Approach with Vendors: Aim for a collaborative relationship with vendors who align with the HOA’s standards and values.

Final Thoughts: Ensuring Optimal HOA Vendor Selection

The selection of HOA vendors is a critical task that requires a blend of analytical and subjective decision-making. By following a structured approach that includes thorough document review, comprehensive vendor screening, soliciting multiple bids, and conducting detailed reference checks, HOAs can make informed decisions. Clear contracts and choosing specialized vendors for specific tasks further enhance the effectiveness of this process.

Ultimately, the goal is to form partnerships with vendors like SERVPRO of Arcadia, who provide 

residential restoration services, and are committed to maintaining high community standards, thereby ensuring the well-being and satisfaction of the HOA community.

Ways to Prevent Water Damage After a Leak

1/17/2024 (Permalink)

Learn how to prevent water damage effectively after a leak in your home. Essential tips to safeguard your property and avoid costly repairs. Act now!

Preventing Water Damage After a Leak: Expert Tips

Plumbing leaks are some of the most common problems in homes and businesses across California and the U.S. While some leaks are only mildly annoying, others can turn into plumbing disasters, resulting in water damage, wood rot, and expensive property repairs.

According to data from the Insurance Information Institute, as reported by This Old House, close to 15,000 homeowners across the country experience the effects of water damage daily. The average insurance claim for water damage is somewhere in the neighborhood of $12,000, meaning this type of damage is not trivial when it comes to your wallet.

Preventing Water Damage When Faced With a Leak

The good news is that there are ways to prevent water damage after a leak. In virtually all cases, the sooner you address a leak, the better your chances of preventing water damage, but it’s always important to take some action. Leaks tend to get worse over time; even a small leak can become a flood if left unaddressed.

If you’re concerned about protecting your property, below are some ways to prevent water damage after a leak:

Call a Professional

Often, the best way to stop water leaking into walls and floors is to contact a professional at the first sign of trouble. Some signs of water damage can include damp carpets or water stains on walls, but you may also notice mold growth along baseboards or a musty, moldy smell in the air.

If you believe that you have mold growth, you may need more than just a plumber. While a plumbing company can deal with the leak itself, a mold damage company is going to be the solution for water damage repair involving mold growth. These companies may also help remove water pooling after a serious leak or flood, but you will need to ask your mold remediation technician about this option when you schedule service.

Turn Off Your Water

If you can’t get a professional to your home quickly, you will want to stop leaking water at the source. This usually involves turning off your home’s main water supply, often located under a grate in your yard or at a shut-off valve in a garage, closet, or basement. This can be a good option when you can’t determine how water enters your home.

For example, you may have a leak in your water heater, but that water heater may be located in an area of your home that isn’t easily accessible. Without the ability to check for standing water around your water heater, choosing to shut off the water until a professional can address the situation is often the best idea. Water leak detection services utilize specialized equipment to track down the source of leaks so that targeted repairs can be made.

Contact Your Insurance Company

Your home insurance policy may cover water damage, but this varies from provider to provider and policy to policy. Flood insurance covers serious water damage caused by major leaks in some cases, but you will likely need to add this as special coverage as most general homeowners’ insurance policies don’t include flooding under general claims. Although flood insurance will not directly prevent water damage after a leak, it may cover the cost of repairs related to water damage caused by a leak.

Unfortunately, you can’t add flood insurance retroactively, so you must weigh the pros and cons of carrying this coverage. For many homeowners, the cost of additional flood insurance is worth the peace of mind that comes with knowing that you won’t have to worry about expensive repairs in the event of a water emergency.

Check and Maintain Your Plumbing on a Scheduled Basis

It’s also a good idea to check and maintain your plumbing on a regular basis. Older hoses for things like washing machines that get used often tend to develop leaks after many years of service, and changes in water pressure inside plumbing pipes can cause joints to loosen and leak over time.

By checking and maintaining your plumbing pipes, hoses, and fixtures, you can prevent water damage caused by leaks. Remember that leaks typically cause structural damage slowly over time, and it can be easy to miss signs of damage until something major happens. You can protect your home by creating a plumbing maintenance schedule or having a professional plumbing company maintain your home’s plumbing system.

Install Sensors and Sump Pumps

You can also consider installing wireless sensors to help you get notified of leaks, standing water, and flooding. These devices measure water flow and pressure and can send alerts to your smartphone if a leak or flooding has been detected. Moisture detection sensors may be placed around areas where pipes are located but can also be placed in bathrooms and kitchens.

A sump pump may also be a good idea if you have a basement. These devices automatically pump out excess moisture in low-lying areas of your home if flooding occurs after a leak becomes serious. As an added benefit, sump pumps can prevent flooding in basements during heavy rainfall if moisture seeps into basement areas of your home.

Vigilance is the Key

Although water damage following a leak can seriously threaten your home's structural integrity, vigilance can prevent disasters. By checking your plumbing often, watching for signs of water leaks, and partnering with professionals at the first sign of trouble, you stand a better chance of protecting your home and your health. If you do experience a leak, taking care of it quickly can typically prevent serious damage from occurring, but it’s always a good idea to have a professional check questionable areas for your own peace of mind.

Contact SERVPRO in Arcadia for Fast Restoration Services for Water Damage

If you’re concerned about water damage following a leak in Arcadia, CA, SERVPRO of Arcadia is here to help with comprehensive residential restoration services. Our team of experts is available 24 hours a day.

2024 Trends in Commercial Property Management

1/4/2024 (Permalink)

Stay ahead of the curve with 2024's Commercial Property Management Trends.

Commercial property managers have had their hands full over the past few years, responding to the pandemic and all the resulting changes. In 2024, as the commercial property rental landscape continues to evolve and adapt, property managers can take proactive steps to find and take advantage of the opportunities within these challenges.

The dynamics of the economy, changing tenant expectations, and continual technology innovations have combined to create a profound transformation in commercial real estate. Innovation and adaptation are the friends of commercial property managers, and the following points discuss some of the trends to look for in 2024.

Advancements in Technology and Automation

Technology for Tenants

As people shop online more and package stealers continue proliferating, many properties have added smart-locker storage for tenants to receive their packages safely. This trend is expected to grow, and tenants will look for additional technology integration, such as SMS notifications and other tech-related options that enhance their convenience.

Keyless entry is another growing trend that tenants appreciate. More commercial properties offer digital amenities like free WiFi and 5G integration, and this trend is expected to continue. For areas where theft is an issue, video doorbells and security cameras can set your property apart. Landlords and property managers can also use security cameras to manage and monitor the property around the clock remotely.

Operational Software

Operating commercial properties involves many moving parts, and commercial property management trends in 2024 will continue to emphasize automating, streamlining, and improving workflows with SaaS and cloud-based software platforms. Cloud-based property management software connects operational teams online, increases effective communication, and offers tenant portals for more efficient repair requests and other tenant needs.

Managing properties using virtual tools such as Zoom interviews or property tours is becoming a norm, and integrating AI and IoT will continue to grow. IoT, or Internet of Things, refers to tools that typically use WiFi or Bluetooth to automate activities. Property managers are implementing IoT tools such as automated or smart lighting, smart laundry, smart locks, automated lawn care, and smart temperature control.

AI will enhance property management by refining processes such as more personalized tenant experiences where AI anticipates tenant needs and preferences. Property management software may also use AI to improve virtual property tours to help tenants more effectively imagine themselves in the unit. AI tools may offer insights that drive coordinated smart building systems, such as assisting in adapting their operation to environmental conditions based on the property’s occupancy patterns. These adjustments can save on energy consumption and other resources while reducing costs.

Continued Evolution of Tenant Preferences and Market Dynamics

More Multifamily Units

The rents for multifamily units often cost less than those for single-family dwellings, driving increased demand for additional multifamily units. Renters are also migrating to states with lower taxes, and while they want the lower rents of a multifamily unit, they also want more spacious homes with additional amenities. Tenants for all types of rental properties also demand more services and amenities in exchange for the rising cost of rent, including high-speed internet, in-unit washers/dryers, and HVAC.

More Property Management Services

Demand for more professional property management services should continue to increase in 2024. Tenants expect and desire the expertise of knowledgeable management, especially when dealing with property repairs, disputes, and other issues in multi-unit settings. Tenants also demand the technological tools often provided by professional property management, such as online portals for repairs, questions and issues, and the ability to pay their rent online.

Commercial property management trends in 2024 also emphasize using tools like improved and streamlined tenant screening processes and advertising available units on multiple platforms, including social media.

Updating Business Strategies and Addressing Economic Factors

Managing Costs to Improve Profit

In 2024, commercial property managers will benefit from prioritizing profitability while keeping costs under more strict control. Acquiring new properties can increase revenue and profits through operational synergies. In contrast, new services like outsourcing to high-quality vendors such as a reliable restoration company can save on labor costs and keep properties in tip-top shape to command improved rents. Adopting technology such as specialized property management software can also reduce labor costs by automating some of the back-office administrative work of property management.

Considering Economic Factors

During rising inflation, property managers must constantly monitor and reduce costs wherever possible. Additionally, the new year is a great time to focus on scaling up the business by implementing growth-hacking strategies and considering refinancing options to take advantage of potential federal interest rate cuts.

For 2024, although there is no guarantee, sources predict the Fed will continue to reduce mortgage interest rates. Savvy property managers and owners will poise themselves to refinance more expensive loans and leverage the increased value and higher equity in existing properties to make additional investments. Lower interest rates often stimulate economic activity, which may create opportunities to improve occupancy rates and achieve higher rents, especially if the rental market remains tight.

Political and Regulatory Challenges

Taxes (and Other Costs) Go Up While Loopholes Disappear

Commercial property management trends in 2024 include strategies to offset the effects of rising taxes and closing financial loopholes for commercial property landlords. Property managers can expect changes such as government measures attempting to capture more real estate-related revenues. Governments may pressure property managers and landlords to lower or normalize rents to aid housing crises in higher-priced housing markets.

Additionally, landlord insurance for rental properties is undergoing changes that affect tenant evictions and other issues while becoming more costly. Commercial property managers can potentially lower the cost of the policy by increasing the deductible, prioritizing as many safety features on the property as possible, and requiring renters to carry renter’s insurance. Safety features include updates like carbon monoxide sensors, tankless water heaters, and fire-resistant roof coverings.

Political Motivations

Politicians may focus on a growing homelessness problem and the lack of affordable rents in many areas. Leading up to the 2024 election, some politicians may highlight a need to enforce regulatory compliance among landlords and property managers as part of their platform.

A Consolidating Industry

The entry of large corporate property management companies may challenge independent or smaller property management firms. Sometimes, these larger companies have more extensive resources to provide cost-effective services, increased marketing resources, and value-added options such as financial reporting for multi-unit properties or property portfolios. These firms may also offer lead-generation services and additional brand-building for properties under their management.

Win by Staying Ahead of the Changes

Successfully navigating the changing climate of commercial property management relies on property managers recognizing trends and proactively embracing and managing them. While preparing to take your properties into 2024, consider these trends and how to extract opportunities from them to improve and grow your business.

From integrating technology that automates operational work and provides additional tenant amenities to anticipating and staying ahead of economic shifts, vigilance is critical. Reducing costs by outsourcing work to commercial restoration services and other third parties is one of many strategies that can help you leverage innovation and position your business to handle the changing landscape in property management more effectively.

Stay agile and informed; the coming year of challenges and opportunities will reward your property management business with success and prosperity. At SERVPRO of Arcadia, we can help you with water damage cleanup, mold remediation, cleanup from fire and other damage, and general cleanup. Call us today at (626) 447-4128!

Insurance Coordination

12/12/2023 (Permalink)

Our general manager, Amy Moufarrege, discussing claims with an insurance adjuster.

SERVPRO of Arcadia works closely with insurance companies to streamline the claims process for our clients. We assist in documenting the damage, providing accurate estimates, and communicating with your insurance provider to ensure a smooth and hassle-free experience. Our goal is to alleviate your concerns and make the restoration process as seamless as possible.

A Summer At SERVPRO

12/11/2023 (Permalink)

We're issuing monthly newsletters for our fans (pun intended!) to stay up to date with our latest events, jobs, and blogs. 

Here in this August Newsletter, you will be able to read up on a special employee of the month, find out what they do and how they help make the dream work.

You will also learn about some of the bigger jobs we've completed for the month of August. 

Keep reading and our marketing team is featured on what they've been doing to keep the company active!

Click the link below to be redirected to our August Newsletter! 

See what we've been up to!

We Stand with Lahaina: A Community’s Generosity Crosses the Pacific

10/31/2023 (Permalink)

This is a photo collage on top of the flyer that sparked a wave of donations to flow into our warehouse, which were then packed and shipped to Maui.

In the wake of natural disasters, the resilience of the human spirit often shines the brightest. The devastating wildfires that tore through Lahaina, Maui, in August 2023 were a heartbreaking reminder of nature’s unpredictable wrath. But as Lahaina faced the aftermath, over 2,400 miles away in Los Angeles, a beacon of hope was being kindled.

Community Comes Together

For many, watching the news coverage of the Lahaina wildfires evoked a profound sense of sorrow and helplessness. However, our team here at SERVPRO of Arcadia, Alhambra, and Pasadena North, it ignited a fervent determination to lend a helping hand. Recognizing the urgent need for support, the team mobilized the community in Los Angeles with a clarion call to action: a donation drive throughout September.

From LA to Lahaina: Shipping Love and Support

The response was overwhelming. Families, businesses, and individuals from all walks of life stepped up, donating essential items ranging from non-perishable food, clothing, and medical supplies to toys, books, and household goods. Every item, a symbol of a community's unyielding support for another in their time of need.

What made this drive especially heartwarming was the shared understanding that it wasn’t just about sending items; it was about sending love, solidarity, and a promise that Lahaina was not alone in their recovery journey.

Gratitude from the Islands

The donated goods, carefully packed and labeled with love, were shipped off to the families in Lahaina. The reception on the island was deeply touching, with many residents expressing their heartfelt gratitude. For some families, these packages represented a fresh start, a glimmer of hope amid the ashes and rubble.

For Lahaina, a town renowned for its close-knit community and Aloha spirit, the shipments from Los Angeles reinforced the belief that the spirit of 'ohana (family) extends beyond island borders. It’s a testament to the global community that comes together, time and time again, in the face of adversity.

A Lasting Impact

While the donation drive was centered around a month-long effort, its impact will be felt for years to come. As Lahaina begins the long process of rebuilding, they do so knowing they have friends thousands of miles away, ready to support, uplift, and assist in any way possible.

From SERVPRO of Arcadia, Alhambra, and Pasadena North, a huge mahalo (thank you) to those all those who made this happen, bridging the distance and reminding us all about the power of community, kindness, and shared humanity.

In times of disaster, it’s often said that every bit helps. But sometimes, it's more than just "a bit" – it's a whole community's love and care being shipped across the vast Pacific. And that makes all the difference.

Guide to Prepare for Hurricane Hilary - Southern California

8/18/2023 (Permalink)

Preparing for a Category 5 Hurricane: A Comprehensive Guide

When a Category 5 hurricane is on the horizon, time is of the essence. These powerful storms bring with them catastrophic winds, torrential rain, and life-threatening storm surges. Preparation is critical not only to protect your property but, more importantly, to ensure the safety of your family and yourself. Here's a concise guide to help you prepare:

1. Stay Informed:

• Monitor local news and weather channels. Trusted sources such as the National Hurricane Center (NHC) will provide regular updates and advisories.
• Download weather apps. These can give real-time notifications and tracking.

2. Evacuate if Advised:

• Listen to local authorities. If they recommend or mandate evacuation, do so promptly.
• Plan your route. Know multiple routes in case one is blocked.
• Inform someone. Let a family member or friend outside the danger zone know where you're headed.

3. Create an Emergency Kit: Stock up on essentials including:

• Water and non-perishable food for at least three days (one gallon of water per person per day).
• Medications and a first aid kit.
• Flashlights, extra batteries, and a battery-operated radio.
• Important documents (insurance, medical records, bank account numbers) in a waterproof container.
• Cash (as ATMs might be down).
• Chargers for your devices, possibly solar or battery-powered.

4. Secure Your Home:

• Install storm shutters or board up windows using plywood.
• Clear your yard of any potential flying debris such as lawn furniture, tools, and toys.
• Secure doors.
• Consider installing a sump pump if flooding is a concern.

5. Plan for Pets:

• Have a pet emergency kit with food, water, and medications.
• Ensure your pet has a secure carrier or leash.
• Know pet-friendly shelters or hotels on your evacuation route.

6. Protect Your Vehicle:

• Fill up the gas tank. Gas stations could run out or lose power.
• Store it in a garage or secure area if possible.
• Avoid parking under trees or in low-lying areas prone to flooding.

7. Communicate:

• Establish a communication plan with family. Everyone should know who to contact and where to meet if separated.
• Use text or social media to let others know you're safe. Phone lines might be jammed.

8. Be Cautious After the Storm:

• Stay indoors until local authorities declare it's safe.
• Avoid floodwaters. They may be contaminated or electrically charged.
• Inspect your home for damage. Document any issues for insurance claims.
• Be wary of fallen power lines and report them to the utility company.

A Category 5 hurricane is an extreme weather event, but with thorough preparation, you can significantly increase your chances of weathering the storm safely. Remember, while possessions can be replaced, lives cannot. Safety first!

Tackling Mold Growth after Rains

6/20/2023 (Permalink)

Rainy days bring much-needed water to our gardens and help cool down warm temperatures. However, they can also bring an unwanted guest into our homes: mold. 

The problem with mold is that it thrives in damp conditions. When heavy rains strike, water can find its way into your home through leaks in your roof or windows, or even through your home's foundation. These damp conditions are a breeding ground for mold spores, which can rapidly multiply and spread if left unchecked. 

Not only is mold unsightly, but it can also cause serious health issues, such as respiratory problems, allergic reactions, and in severe cases, even neurological damage. Furthermore, it can cause substantial structural damage to your home, affecting its value and livability. 

At SERVPRO of Arcadia, we understand the urgency of addressing mold problems. If you've recently experienced heavy rain and are worried about potential mold growth, our team of certified experts is ready to help. 

Our comprehensive mold remediation process begins with a thorough inspection to detect any signs of mold. We then isolate the affected areas to prevent the spores from spreading during the removal process. Our team utilizes advanced techniques and equipment to thoroughly clean and treat the area, ensuring the mold is eliminated.

But we don't stop there. At SERVPRO of Arcadia, we believe in proactive prevention. We'll help identify areas in your home vulnerable to water damage and provide you with effective strategies to prevent future mold growth. 

Remember, mold is more than an unsightly nuisance. It's a potential health hazard and a sign of water damage. After the rain, don't let mold spoil the freshness. Call on SERVPRO of Arcadia – your partner in mold remediation and water damage restoration.

"Like it never even happened"

6/20/2023 (Permalink)

SERVPRO of Arcadia's various equipment

Experiencing water damage in your home can be an overwhelming ordeal. The immediate aftermath is a scene of chaos - dampness, destruction, and disorder. But what if you could rewind the clock and make it look "Like it never even happened"?

At SERVPRO of Arcadia, that's exactly the service we offer. We are a full-service water mitigation company, skilled in transforming a water-damaged space back to its original state, or even better.

Our process starts with a meticulous inspection to uncover the depth and extent of the water damage. Not only do we seek out the visible signs of damage, but our team is also trained to identify hidden problems, which, if untreated, could lead to further complications down the line.

Once we understand the full scope of the damage, we leap into action with swift water extraction and drying. Utilizing state-of-the-art equipment, we work to halt the damage in its tracks, preventing further degradation and eliminating the threat of mold growth.

Following the drying phase, we focus on cleaning and sanitizing. This step is crucial in ensuring your home is not only dry but also safe, as it eliminates potential health risks that often accompany water damage.

Finally, we embark on the reconstruction phase. This is where our promise of "Like it never even happened" truly comes to life. Our experienced team of builders and artisans work diligently to restore your home, down to the smallest details, making the damage a thing of the past.

But our dedication to your home's wellbeing extends beyond immediate restoration. We also provide advice and resources to help you prevent future water damage, ensuring your home stays dry, safe, and comfortable.

At SERVPRO of Arcadia, we don't just restore buildings; we restore peace of mind. So, when water damage strikes, trust us to make it "Like it never even happened."

Water Damages in the Summer

6/16/2023 (Permalink)

Summertime: the season of sunshine, barbecues, and family vacations. However, for many homeowners, it can also be a season of unexpected water damage. Whether from unpredictable storms, increased humidity, or HVAC system leaks, summer brings its own set of water-related challenges. 

While rainstorms are usually less frequent in summer, they often come as heavy downpours that can quickly overwhelm gutters and seep into basements. Regularly cleaning your gutters can mitigate this risk, but sometimes the volume of water is simply too much to handle. In these cases, our team at SERVPRO of Arcadia is here to assist with swift and comprehensive water damage restoration services.

Additionally, your air conditioning unit can be a significant source of water damage in the summer months. With constant use, the condensation line can easily get blocked, leading to leaks or even a full-blown flood. Regular maintenance checks are crucial to prevent such situations.

But, when the unexpected does occur, don't despair. Our expert team has the skills and technology to handle any water damage situation. We offer efficient drying, cleaning, and restoration services, using state-of-the-art equipment to ensure your home is returned “Like it never even happened” and as quickly as possible.

Remember, water damage doesn't take a summer vacation, but with proactive measures and a reliable restoration partner in SERVPRO of Arcadia, you can enjoy a worry-free season.

Most Common House Fire Causes

3/2/2022 (Permalink)

Most Common Home Fires

Tragic fires have no bounds, they spread quickly and give no mind to your personal items and documents. As a top restoration company SERVPRO of Arcadia will be there to help restore your home and structure as if it never even happened. In extreme cases, we even do our best to restore some of your most important documents back to normal! In any case, no one enjoys their home catching fire so let's go over the most common causes so you can avoid any tragedies. 

Here are the Top 5 Causes of Fires:

1. Cigarettes - The reason this is at the top of the list is because it can be tragic for the person smoking. Most times it is because a person fell asleep with one in their hand. Sometimes a smoker may throw a lit cigarette into dry plants.
2. Cooking - Accidents happen all the time in the kitchen, a towel may catch fire, you may over cook your food, water and oil may mix and cause large fires, and even cooking in the oven and forgetting the oven on.
3. Candles - Dropping one near flammable items or lighting one near towels and plants.
4. Space Heaters - Leaving these unattended can be detrimental depending on the flooring in your home. 
5. Electrical Fires - Get your wiring checked once a year to check for shorts and faults. Sometimes these fires can cause huge damages and the start quickly because they are almost hidden. 

How does SERVPRO handle my items

3/2/2022 (Permalink)

When a water damage occurs it not only can destroy the structure of your home but your precious belongings may be affected also.

Our skilled team here at SERVPRO of Arcadia take the time to restore your belongings as best as possible.

Here are a few ways in which we do this:

Dry Cleaning - Used for cleaning light residues or to pre-clean prior to wet cleaning.

• Wet Cleaning - An effective cleaning method for removing moderate to heavy residues.
• Spray and Wipe -Effective for items that can’t withstand wet cleaning.
• Foam Cleaning - Used for upholstery fabrics that might shrink or bleed if wet cleaned.
• Abrasive Cleaning - Involves agitation of the surface being cleaned.
• Immersion Cleaning - Contents are dipped into a bath of the cleaning product.

For more in depth information on how we clean your items please check out https://www.SERVPRO.com/resources/water-damage/your-belongings-and-water-damage

Why Choose SERVPRO?

12/3/2021 (Permalink)

Here to help ANYTIME!

Everyday someone's home suffers some sort of unforeseen damages. Whether the damages come from a chicken fire in the oven, flooding in the restroom or laundry room, even mold damages, SERVPRO of Arcadia is always available to help! 

We understand that when damages occur it can become very overwhelming and stressful. Here at SERVPRO we are here to help at all times, day and night. Our SERVPRO technicians take pride in being at any job location within the first hour of receiving the distress call. This first hour could be crucial to help mitigate damages from continuing and worsening. The sooner we are out the property the better the chances are of us salvaging your contents and structure. 

We are open 24/7 for emergency services! 

SERVPRO of Arcadia (626)447-4128

Rainy Floods

12/3/2021 (Permalink)

Even though we live in sunny California, we still get our fair share of rain in the winter time. Might not feel like much, but with the right amount of rain in even one day, floods can happen if you are not prepared. 

Floods can come in through damaged roofs, causing roof leaks. Rain can also enter and flood your home if your windows have been improperly sealed or through door thresholds.

It is hard to really think about preparing for rain when we get so little of it but it is always better to be overly cautious then under prepared. 

Here are a few tips SERVPRO would like to provide for you:

• Make sure all windows and sliding doors are shut before rainfall, if you are going out of town especially. Rain can happen at random in California and you want to be ready.
• Check your gutters and make sure they are cleared.
• Make sure all door thresholds are properly sealed.

In the case of a home emergency give SERVPRO of Arcadia a call and we will be there to help!

(626)447-4128

Holiday Fires

12/2/2021 (Permalink)

Keep your home safe during the holidays!

With Christmas only days away SERVPRO of Arcadia would like to share some tips to keep your home safe from any possible fire damages. 

Your Christmas tree is the biggest factor to be aware of during this season, more so if you plan to have your tree up longer than a month. 

• Make sure to always keep your Christmas tree watered and spray the leaves as well; tree fires most commonly occur when the tree is too dry.
• Keep your tree places away from all flames such as fireplaces, stoves, and space heaters.
• Be sure to keep candles away from your tree at all times.
• Try not to use more than 3 stands of holiday lights in order not to over load the outlets.

As always, SERVPRO of Arcadia is open 24/7 even on Christmas to help in the unfortunate event of fires, water damages and more. Call (626)447-4128 for any questions or assistance. 

Tips on Storm Damage

11/9/2021 (Permalink)

"Keep your eye on the storm"

Did you know that floods are the most common natural disaster in the U.S.?

Heavy rainstorms can cause significant flooding, overflowing levees or dams, contributing to flash floods and mudslides. Although, California does not commonly experience heavy rain from time to time. This could potentially put property like your home or business at risk. 

Tips to help avoid flooding for your home or business: 

• Prepare your property by installing rain gutters and other drainage systems. (Clean out rain gutters frequently.)

• Understanding the flood risk in your area and fix any leaks IMMEDIATELY.

• Extra roof protection by investing and installing a rubber roof underlayment (waterproof barrier that goes under the shingles and protects the roof from water intrusion). 

Tips for drivers during the rainy season

• Avoid cruise control (This feature works great in dry conditions, but when used in wet conditions, the chance of losing control of the vehicle can increase).

• When driving, slow down and leave room in front of you (slowing down suddenly during wet conditions is critical and can increase a car’s chance of hydroplaning).

If you do experience flood damage in your home or business SERVPRO of Arcadia is here to help leave it, "Like it never even happened."

Call us at (626)447-4128

Facing a Fire

11/9/2021 (Permalink)

When facing a fire in your home it can be stressful or even scary to say the least. In fact, it is very important to get started on the clean up so that your home can still be put right back together!

When we say begin the clean up we don't mean go out and get a mop and cleaning supplies! This type of clean up calls for professionals who specialize in fire restorations. 

Our SERVPRO teams are highly trained in fire restoration and will take care of everything necessary. Please, do not take matters into your own hands and try to start the clean up on your own. You can actually cause more damage by cleaning on your own. Not to worry, SERVPRO will make it as if It never even happened!

What Causes Water Damage?

11/9/2021 (Permalink)

There are many different ways a water damage can occur in your home, from a broken pipe to a/c systems. We do ours best to maintain our home items but sometimes the inevitable happens. 

Here are the top 5 causes of water damage:

1. Leaking or Busted Pipes
2. Plumbing Issues
3. Faulty Household Appliances
4. HVAC Units
5. Clogged Gutters

Some less likely, but still possible causes of a water damage can be

• Toilet Overflow
• Sewage Back-Ups
• Laundry Washer Overflow

While for the most part it sounds easy to be able to maintain these house hold items, sometimes we can not help it when accidents happen. So in the event something like this happens to you, SERVPRO will always be there to help, anytime, anyplace, 24/7.

Condo Complex Gone Wrong!

11/9/2021 (Permalink)

Kitchen Water Damage

When condos are not properly maintained sewage back ups and pipe leaks are bound to happen. One of our property management clients experienced severe water damage to several units in  the condo complex they manage. It all started when the top unit's sink drain line clogged, causing water to travel in to multiple units below. 

The unit which caused the loss had significant damage to hardwood flooring, walls, cabinets, vanities, and bedroom carpets. Due to the fact that condos are constructed directly above each other, this caused damage to the units below in their ceilings down to their walls and into their floors as well. Some Unit owners had contents that were damaged in which had to be inventoried for total loss and salvaged items packed up. 

Protecting Your Home From Storm Damage

10/25/2021 (Permalink)

Beware of Storms

Your home is one of the biggest investments you make in a lifetime and it should be properly maintained to keep its value. Keeping your home safe from the unexpected can be extremely difficult but it is possible! When One storm comes in or hurricanes hits it can be cause serious damage to the inside and outside of your home.

Some things that can cause distraction would be:

• Uprooting trees
• knocking over power lines
•  severe flooding

Some things we can’t control, but you can start before a storm hit by:

• bringing inside your patio furniture
• bring cars in garage if possible
• tarp up your furniture 
• board up windows 
• Trim trees
• Keep gutters clear

Aside from keeping your home safe we hope you can keep yourself safe with lots of canned foods, clean water bottles, and warm clothing. 

Laundry Room Overflow

10/21/2021 (Permalink)

We can help with laundry room floods!

In your daily lives we do our best to maintain our homes to keep them in tip top shape. We clean the restrooms, the kitchen, and all bedrooms keeping them spotless. Most times we forget all about the laundry room! Which should be the most important room to maintain because many problems can arise in that room alone!

Most water damages we see here at SERVPRO of Arcadia come from the washing machines drain line bursting in laundry rooms. This can be caused by a number of reasons.

What to do if this happens to you:

• Contact your local plumber to repair the line
• Remove any personal items from affected area
• Depending on extent of damage, it is advised to file a claim with your insurance company
• Contact SERVPRO of Arcadia to mitigate these damages

Refrigerator Line Leaks

10/21/2021 (Permalink)

Do you have a rodent problem in your home? Rats and other pesky rodents can do more damage than stink up your home and eat food that has been left outside. SERVPRO is not a rodent control company but we do deal with the aftermath of what rodents can do to your home!

Rats, often times hide in small dark area away from the people in the home. Particularly behind your refrigerator, and that is where the important water and power lines come from. If a rat gets caught back there it can start chewing on the water line day after day. You might not even realize until it's too late!

If the rat chews at the water line long enough it can cause a leak that will eventually create flooding and water damage to your kitchen floors!

That's where we come in and clean up the water and repair the damage. 

Punctuality is Key

10/20/2021 (Permalink)

SERVPRO is Always on Time

SERVPRO of Arcadia is always here to help! We know and understand that when we are called to a job site that timing is everything! First comes the customer, most times the customer is feeling all sorts of stressful emotions, frustrations, and even anger. When your team arrives fast and efficiently it gives ease to the customer that everything will be okay!

This is how SERVPRO prepares for jobs and how we stay ready for any disaster!

• Trucks stay fully stocked and loaded
• Cleaning products and operating supplies are maintained and ready for use
• Crews are debriefed each morning on open projects
• Equipment is cleaned daily after each use
• Office staff remains organized with all updated information

Those are just few key points of what happens behind the scenes with our SERVPRO teams.

Fire Sprinkler Disasters

10/20/2021 (Permalink)

Water Loss due to Fire Sprinklers

Imagine coming home to a flooded disaster after being on vacation with the family! That's exactly what happened to our customer here in Arcadia. This loss was caused by a faulty fire sprinkler system. To make matters worse the homeowner had just purchased the home prior to leaving on vacation. It is a good thing that they acted swiftly and contacted us! Our crew was able to be onsite within the hour of being notified of the loss and quickly jumped into action.

With the home having high moisture levels, our crew was able to effectively dry the structure within 5 days. By doing so we were able to save the structure from experiencing secondary damage such as mold. We at SERVPRO of Arcadia do our best to achieve the industry standard of drying within 3-5 days.

How SERVPRO handles large loss commercial jobs

10/5/2021 (Permalink)

SERVPROs amazing Desiccant Dehumidifier

Do you own a large warehouse or commercial building? Ever wonder how, if you had a water damage, SERVPRO would be able to help you in a timely matter?

We understand that time is of the essence when it comes to businesses in need of a clean up. That is why we use a DESICCANT DEHUMIDIFIER. The desiccant is a large machine that helps dry your building materials, walls, and documents more efficiently than your typical dehumidifier. Along side the desiccant, our team of technicians will be there to remove any excess water and rebuild your building like it never even happened! 

Here at SERVPRO our goal is to get the job done so that you can get back to your lives and business as soon as possible! 

Commercial Fire Damage Heroes

10/5/2021 (Permalink)

Commercial Building

Fire damages can be profusely devastating for anyone, especially those of business and commercial building owners. SERVPRO understands that time is money in any instance, so we work hard to get your building back to pre-fire condition very effectively! 

THINGS THAT CAN DAMAGE YOUR BUILDING DURING AND AFTER A FIRE:

• The initial fire itself, of course, will cause burning of furniture, documents, walls and more
• Smoke and soot from the fire can be very harmful to the human body and also cause sever damage within your walls
• Although firefighters are doing heroic work stopping the initial fire, the water used will cause other types of problems like mold if not attended to accordingly

SERVPRO has 24 hour services and most times we can have a technician at your location in under an hour!  

Most Common Water Damages

10/5/2021 (Permalink)

SERVPRO Heroes here to help

Water damages can be very overwhelming and frustrating for the typical home owner. We understand that it can become stressful as water damage experts we are here to help bring your home back to life!

Here are some typical causes of water damage:

• Leaking appliances, plumbing issues, water heaters etc.
• Over flowing bathtubs, toilets, and sinks
• Flooding from firefighting efforts
• Flooded basements
• Roof leaks

Here is what you can do while you wait for our SERVPRO crews to arrive:

• Shut off water valve 
• Contact Plumber
• File a claim with your insurance company (if needed)
• Grab yourself a warm cup of coffee, step outside and destress knowing that you will be in good hands while you wait for our crews to arrive with help very soon!

We are available 24/7 to respond to your emergency! Call SERVPRO at (626) 447-4128

For even more info on water damage check out 

https://www.SERVPRO.com/water-damage-restoration

Top 5 Catastrophic Events

10/5/2021 (Permalink)

SERVPRO Strom Team

When disaster strikes SERVPRO strikes back! We come equipped with a large supply of equipment, tools, drying experts, etc. Never worry about getting your home back in tip top shape when you call us for help! 

TOP 5 CATASTROPHIC EVENTS:

• Storm damage
• Tornadoes 
• Thunderstorms
• Hurricanes
• Tropical Storms

In the rare event of these type of disasters we work hard so our customers can feel at ease knowing we can do everything possible to help!

SERVPRO has something special that we call Storm Teams, those teams will drive hours away to other states to help provide homeowners all over when disaster strikes. Strom Team's first priority is to tackle the jobs head on! We don't waste anytime, restoration begins on day 1!

We are FASTER to any DISASTER!

Certified: SERVPRO Cleaned (Covid-19 Edition)

10/5/2021 (Permalink)

Certified: SERVPRO Cleaned (COVID-19 Edition)

Getting back to normal life after the global pandemic we've been through with COVID-19 since March 2020 is scary for most people. Loved ones might have contracted the virus, someone you know, or even yourself! You can rest assured because our SERVPRO professionals have come up with an industry leading defensive cleaning program for commercial buildings called Certified: SERVPRO Cleaned.

This is a higher cleaning standard of proactive viral pathogen cleaning. With SERVPRO professionals already having years of experience in dealing with biological contaminants, we go beyond your standard janitorial cleaning. Certified SERVPRO Cleaned has over 100 exclusive cleaning products to meet your specific needs!

For example, SERVPROXIDE is an amazing hospital grade disinfectant that is certified for direct food contact surfaces. 

We strive on only using the highest quality of cleaning products to ensure the health and safety of our customers and employees.

For more information please visit: https://www.SERVPRO.com/certified-SERVPRO-cleaned

Halloween Fire Safety

10/4/2021 (Permalink)

Safe ways to keep it spooky on Halloween!

Carving pumpkins with the family, children trick-or-treating, dressing up in festive costumes are all the best parts of celebrating Halloween! BE WARE of possible fire hazards from these fun but dangerous festivities.

Here are some tips to keep your home safe this year:

• Swap out the old fashioned fire candle to light up your Jack-O-Lantern with battery powered candles or glow sticks
• If you do end up using fire candles please keep them away from any drought tolerant pants or fires.
• For the trick-or-treating children: teach them to stay away from lit pumpkins, do not kick them or move them in anyway
• Use a flashlight when out getting your sweet treats!

According to the National Fire Protecting Association (nfpa.org) 

• • From 2014-2018, an average of 770 home structure fires began with decorations per year. 
  • More than two of every five (44%) of these fires occurred because the decorations were too close to a heat source, such as a candle or hot equipment.
  • More than one-third (36%) of these fires were started by candles.
  • More than one-fifth (22%) of the decoration fires started in the kitchen; 16% began in the living room.

Source: NFPA Applied Research

For more tips on Halloween safety visit; https://www.nfpa.org/Public-Education/Fire-causes-and-risks/Seasonal-fire-causes/Halloween

Water Damage Process

9/17/2021 (Permalink)

The aftermath of a water, fire, sewage or mold related loss can sometimes be confusing. We are here to help you understand the process and explain all the steps involved when dealing with damages to your property. Each property, customer and client is treated differently depending on the type and extent of damages. 

Here is the typical process we follow when you call in to our office with a water damage: 

1. Intake - We gather all contact, insurance and property information from you such as; Owner’s info, Loss Address, Contact info and insurance claim number. We ask questions like; Cause of Loss, Affected Rooms, types of flooring, etc… 
2. Scheduling - We schedule an initial inspection appointment with you within the hour of your phone call. If it’s not an urgent matter, future appointments are accepted. 
3. Inspection/Arrival Date - upon arrival we will assess the damages starting from the cause of loss. We will take moisture readings, photos and measurements of all affected areas and document the scope of work to be performed. If the damages are urgent, such as standing water, collapsed ceiling etc.. , we will immediately extract water, clean up and set up drying equipment. 
4. Insurance Approval - We take all the information gathered during the initial visit and send it to your insurance for coverage confirmation and approval to proceed. 
5. Demolition (if necessary) - When demolition is required, we gain approval first and schedule a crew to perform the removal of affected and damaged material
6. Dry Out - Upon completion of demolition, equipment is reset to dry out the framing materials of your property. 
7. Completion - Once all materials have reached a drying goal, we do a final clean up of the areas, pick up equipment and document the moisture readings. We gather that information again and provide everything to your insurance for final billing. 

We are happy to take the headache of dealing with all of this away from you. Our office is highly trained in walking you through the process every step of the way. Any questions you may have, please feel free to contact our office at 626-447-4128.

Bio-Hazard Cleanup

9/16/2021 (Permalink)

Bio-Hazard

SERVPRO of Arcadia offers a variety of services to our clients, Bio-Hazard cleanup is one of them. A sector of our Bio-Hazard department, includes trauma and crime scene clean up. Our main priority is always the safety and well being of our customers and employees. Trauma and crime scenes typically involve bloodborne pathogens, harmful chemicals and other dangers, which is why our teams take every precaution necessary when dealing with these losses. 

After a trauma or crime scene has been properly handled or evaluated by the authorities, the cleanup efforts may begin. 

We will always treat you and your property with the greatest of empathy during such an overwhelming experience. 

Some of our Trauma & Crime Scene cleanup services we offer are: 

• Bloodborne pathogen cleanup
• Fire extinguisher residue
• Marijuana grow house cleanup

Give us a call for more information on how we can help cleanup your property! We are available 24/7 at 626-447-4128.

SERVPRO and Matterport!

9/15/2021 (Permalink)

SERVPRO of Arcadia now uses Matterport! Matterport is a 360 camera and software that allows us to capture detailed photos of your property. We piece those photos together to create a “virtual tour” of the property. The virtual tour then becomes available for us to share with you and your insurance company to review loss details, conditions and take proper measurements. 

Due to COVID, many of us prefer virtual tours and Matterport has allowed us to provide that to our customers and insurance adjusters. We simply share the link and you will be able to click through the property and feel as if you were there in person! 

Our Production Manager takes a preliminary Matterport scan of the property prior to any demolition or work performed. After completion of work, he visits the property again for a final scan. We use the two scans for reconstruction estimates and proper billing. 

Matterport has become a vital part of our business because it gives our customers the complete feel of their project from start to finish.

Water Damage Turned into Mold

9/14/2021 (Permalink)

Extensive mold discovered

Ever wonder what would happen if you left a water damage unaddressed? Well, this would be your worst case scenario. When water damage is not properly mitigated or ignored for several months (even years), mold is almost guaranteed to grow and multiply into what you see here. 

It is best to be sure to monitor your plumbing systems to catch any sign of water damage early on. Proper maintenance of pipes, faucets, toilets, sinks, etc.. is very important in preventing mold from growing. 

When dealing with mold in your home it is very important NOT TO:

• Touch or disturb the mold.
• Blow air across any surfaces with visible or suspected mold growth.
• Attempt to dry the area yourself.
• Spray bleach or other disinfectants on the mold. 

Thankfully, our technicians are certified in Applied Microbial Remediation by the IICRC. They have extensive experience in mold remediation and could handle any size remediation. It is recommended that you always let a professional assist with Mold Remediation. 

Feel free to contact SERVPRO of Arcadia at 626-447-4128 for more information on how to help you with your mold remediation.

Hurricane Ida hits Louisiana

8/30/2021 (Permalink)

Hurricane Ida in Louisiana

SERVPRO Storm Team is gearing up for yet another hurricane disaster cleanup!

Hurricane Ida is plummeting through Louisiana leaving behind catastrophic damages throughout the region. About 1 million people don’t have access to power, roads are destroyed and some homes have been completely wiped out. The struggle isn’t over yet, “According to the National Weather Service, ‘heavy rainfall and flooding impacts are expected to spread across the Tennessee and Ohio Valleys, the central and southern Appalachians, and Mid-Atlantic through Wednesday’” (Foxbusiness.com). 

Our thoughts and prayers go out to the residents of Louisiana and for the safety of the SERVPRO Teams dispatched to assist with the cleanup. We hope that they remain strong during these difficult times.

For live updates on Hurricane Ida visit: https://www.cnn.com/us/live-news/ida-updates-08-30-21/index.html

Why SERVPRO?

8/30/2021 (Permalink)

When choosing a company to service your property, you should always choose the best! Here's why SERVPRO should be at the top of your list:

1. We are a 24-Hour Emergency Response Team

SERVPRO of Arcadia professionals will help limit the damage and get your facility back in operation QUICKLY! We have a 1-4-8 Service Response Guideline : 

• Within 1 hour from the notice of loss SERVPRO of Arcadia will contact you to arrange for service.

• Within 4 hours SERVPRO of Arcadia Professionals will be on-site to start mitigation services. 

• Within 8 business hours SERVPRO of Arcadia would have a verbal briefing of the scope.

2.  Communication 

SERVPRO of Arcadia will keep you informed from start to finish. 

3. Reduce Recovery Time

By arriving quickly and mitigating the damage to the structure and contents. We provide effective cleanup and restoration services. SERVPRO of Arcadia will help you reopen the doors as soon as possible to get you back in business.

4. Lower Recovery Costs 

We help you save money!  Our quick response helps minimize secondary damage at your property which saves you thousands. 

5. Emergency Response Profile 

SERVPRO of Arcadia helps you plan for recovery before a disaster strikes!  (See our other blog on "Getting Prepared" for more information) 

6. Full Line of Services 

 Restoration:

• Fire, Smoke and Soot Cleanup and Restoration

• Water Removal and Humidification 

• Mold Mitigation and Remediation

• Catastrophic Storm Response 

• Move Outs & Contents Restoration 

• Contents Claim Inventory Service

Cleaning: 

• Ceilings, Walls and Hard Floors

• Deodorization

• Bio-hazard and Crime Scene

• Vandalism 

7. A National Leader in Storm Response 

We help when you need it the most! 

SERVPRO is a national restoration company your clients and tenants know and trust!

Kitchen Fire

8/25/2021 (Permalink)

Kitchen stove caught fire

Kitchen fires in California are very common. The homeowner’s kitchen shown in this picture, suffered a fire damage which started from the stove. The cabinets surrounding the stove became covered in soot and smoke residue. Fortunately, the fire was taken out quickly with the help of the fire department.

Fire damage leaves behind strong odors, smoke residue and soot which can be challenging for the homeowner to clean on their own. By calling SERVPRO of Arcadia, the homeowner was at ease knowing the cleanup was being professional managed.

When you are faced with a fire disaster, remember SERVPRO of Arcadia is by your side. We have technicians that operate 24/7 to assist with emergency situations. Call SERVPRO of Arcadia in your time of need at (626) 447-4128.

We can make it “Like it never even happened."

Let's conserve our water!

8/25/2021 (Permalink)

California is currently suffering one of the worst droughts and in order to conserve the water we have we must do our part. Our conservation efforts can make a huge impact on the quality of our environment. We may feel like we are such a small piece of a larger pie, but if each one of us contributed to making changes it would help “minimize water waste, rebuild our underground aquifers, prepare for the uncertainties of climate change, and minimize the harmful effects of drought” (water.ca.gov).

According to the California Department of Water Resources, here are a few ways we can contribute to water conservation:

Indoor Conservation Tips

• Fix leaks, including leaky toilets
• Install high-efficiency toilets, aerators on bathroom faucets, and water-efficient shower heads
• Take shorter (5 minute) showers
• Track your water bill and meter to curtail water use
• Turn off water when brushing teeth or shaving
• Use dishwashers and washing machines with full loads only

Outdoor Conservation Tips

• Plant drought-tolerant/resistant plants and trees
• Recycle indoor water to use on plants
• Refrain from watering your home landscape when it rains
• Replace your grass/turf with water-wise plants
• Use a broom to clean driveways, patios, and sidewalks instead of water from a hose
• Water your outdoor landscape earlier in the day when temperatures are cooler

Information provided by: https://water.ca.gov/water-basics/conservation-tips

Hoarders Clean-Up

7/9/2021 (Permalink)

During a water mitigation call, crews discovered the hoarder condition as shown above

According to The Mayo Clinic, “Hoarding disorder is a persistent difficulty discarding or parting with possessions because of a perceived need to save them. A person with hoarding disorder experiences distress at the thought of getting rid of the items. Excessive accumulation of items, regardless of actual value, occurs.” Many people with hoarding disorder do not find their habits to be a problem. Hoarded items are often things others would throw away or look at as junk or garbage such as old newspapers, junk mail, or packaging.

Hoarding can lead to homes filled with extreme clutter to full capacity from years of accumulation, making living conditions unsanitary and crowded. Bugs, fleas, rats, and other vermin may be present, at which point an exterminator would need to be called. At times, hoarding may spread to outside the home as well, to storage facilities, or even the garage or yard.

SERVPRO of Arcadia encounters hoarding situations several different ways. Often, we are called for a fire or water loss and find the hoarding situation when we arrive on-site. We will communicate with the insurance company regarding their contents coverage, and after approval, contents can be disposed of, packed out and possibly cleaned, dried, and stored by the SERVPRO of Arcadia or relocated to a storage facility so work on the fire or water loss can begin.

Another way we encounter hoarding jobs is through calls from landlords, case workers, real estate agents, or family members, often after the death of a loved one. In these situations, the crew will see if they should look for any items of importance while they clear the property out of all possessions. Sometimes family members will come and try to help the hoarder sort through their contents as well.

Each case is very different, and hoarding jobs are often sensitive situations, but SERVPRO of Arcadia is here to help make it “Like it never even happened.” If you encounter a hoarding situation at one of your properties or with your insureds, call  SERVPRO of Arcadia today.

Common Causes of Fire Damages

7/9/2021 (Permalink)

House fires caused by electricity are some of the most dangerous fires. Check out this blog for tips to prevent this.

With fire season quickly approaching, we here at SERVPRO of Arcadia wanted to share some information with our community. It is so important, especially here in California, to be prepared for a fire in your home. Most fires we encounter are accidental, but here are some tips to help reduce the damages these fires can cause. 

Some accidental fires that occur are most commonly caused by:

• Cooking Equipment
• Heating
• Smoking in bedrooms
• Electrical Equipment
• Candles
• Curious Children
• Faulty Wiring
• Barbecues

That is why we strongly recommend taking full precautions, in order to keep your loved ones and property safe at all times. Here are some helpful tips:

1. Never leave the kitchen unattended when the stove is on. Keep close watch of pots and pans that can quickly overheat and can potentially ignite a fire.
2. Make sure heating equipment wiring is in good condition and have it maintained yearly. Place electric heaters at least one meter away from any objects and furniture.
3. Avoid smoking indoors. Not only is smoking a health hazard but it is one of the most common causes of fires. 
4. Make sure all electrical equipment is functioning properly and all cords are intact. Using GFCI outlets are recommended to prevent electrical fires. 
5. Never leave candles unattended, especially around small children. Always remember to turn candles off after every use.
6. Children can be very curious, it is important to keep them safe by removing any flammable substances from their reach.
7. Replace faulty or damaged wiring.
8. Extinguish barbecue grill flames after every use.

WE ARE OPEN!

4/1/2020 (Permalink)

We are open during COVID-19 pandemic

We wanted to take the time to express how deeply grateful we are to all the medical professionals and those who are fighting COVID-19 on the front lines. They are the real heroes in this battle and our hats go off to them.  

As part of the emergency services restoration and clean up industry, our team is dedicated to responding to disasters in our clients homes and businesses. Our technicians specialize in the proper use of Personal Protective Equipment, which enable them to safely restore your property. 

We are taking extra precautions during this pandemic to ensure the health and safety of our customers, clients and employees. Employees have been instructed to disinfect all pieces of equipment before and after each use, wear a clean pair of gloves at each visit and limit visits to only essential services. 

We are here for our customers when their need is the greatest and we hope to fulfill those needs as safely as possible. 

If you have any questions on the precautions we are taking during this time or on the services we provide, please feel free to contact us anytime at 626-447-4111. Our lines are open 24/7. 

We hope that all of our customers stay safe and take care!

24-Hour Emergency STORM TEAM

2/25/2020 (Permalink)

Our STORM TEAM is currently on multiple job sites in regards to the recent Southern California Fires. We have highly trained technicians ready to be sent wherever they need to be. As a home owner, we advise you to be aware of the mud slides that can come with heavy rain, due to the aftermath of the fires. If you look at the videos on our website you can see how close the fire got to the homes. Through experience and knowledge about fire restoration we highly recommend you consult with an environmental consultant to test for soot and then call SERVPRO of Arcadia for the cleanup if need be. Keep in mind that we are a 24-hour emergency service company. Please give us a call at (626) 447-4128 to set up an appointment for your free estimate.

Cupped Floor

2/25/2020 (Permalink)

Hardwood and laminate flooring are a bit more complicated to maintain compared to ceramic tile. One must remember to only use limited cleaning solution to prevent the floor from absorbing to0 much liquid. The reason being that leaving a liquid on the surface for an extended period of time can lead to “cupping” also known as “edge-warping." Floor “cupping” or edge- warping” can be reversed if the wood is dried in a timely manner, if it remains moist it can lead to irreparable damage such as staining, wood-rot, mold growth, and "buckling." There are a few visual and physical cues that will let you know the floor is damaged. Visually, the edges of where the wood floor links together will be rising like how tectonic plates meet to form a mountain, also known as "cupping." Physically, when you walk over the floor it will feel unleveled and "bumpy."

Precautions to take when maintaining wood flooring

• Control and limit how much liquid is used when cleaning the floor
• Keep diligent and dry up any accident spills as soon as possible
• Do not place plants that must be regularly watered on top of the flooring

Are you prepared?

2/25/2020 (Permalink)

No one ever expects to experience water damage in their home or place of business. Unfortunately, disasters happen when you least expect them. At SERVPRO of Arcadia we understand that water damage can be stressful on you and your family. That is why we do our best to take that pressure off of you, by providing you with an Emergency Ready Profile.

You do not except a pipe to burst in your home or place of business. However, you can be proactive and stay prepared in the event that it does. At SERVPRO of Arcadia we can help you in your efforts of staying prepared by providing you with a FREE Emergency Ready Profile.   

What is a  SERVPRO Emergency Ready Profile?

The SERVPRO Emergency Ready Profile is designed to provide you with all the critical information needed in order to begin mitigation and recovery services. 

The advantages of having an Emergency Ready Profile are:

1. A no cost assessment of your facility or home. (FREE)
2. An easy access profile document that contains only the critical information needed in the event of an emergency.
3. A guide to help you get back into your building following a disaster.
4. Identification of the line of command for authorizing work to begin. (HOA ,property managers, insurance agents, etc...)
5. Provides facility details such as shut-off valve location, priority areas and priority contact information.    

So now is the time to let us help you prepare for a disaster. 

For more information please call SERVPRO of Arcadia at (626) 447-4128.

Cleanup and Restoration Services

2/25/2020 (Permalink)

Did you know that SERVPRO of Arcadia is prepared to handle any kind of disaster? We want the business and homeowners to know that our highly trained specialists are on hand to take care of your emergency cleanup and restoration needs. We are a trusted leader in the restoration industry and have years of experience serving our community. Our ability to immediately respond to your emergency helps to minimize the damage and the cleaning and restoration costs. We also can help manage the insurance paperwork and process. Here are some of the residential and commercial services we provide:

• Water damage cleanup and restoration
• Mold remediation and mitigation services
• Sewage cleanup
• Storm damage
• Building services
• Commercial water damage cleanup and restoration
• Fire damage cleanup and restoration
• Carpet and upholstery cleaning
• Odor removal
• Biohazard removal
• Disaster Recovery Team

If you find yourself dealing with the aftermath of any of these disasters, SERVPRO of Arcadia wants to help. We are available 24 hours a day and our highly trained technicians have the specialized equipment necessary to safely clean and restore damage for residents and business owners. Call us today at (626) 447-4128 to find out about our cleanup and restoration services. We’ll take care of your damage “Like it never even happened.”

SERVPRO Storm Team

2/24/2020 (Permalink)

Our heart and prayers go out to those who were effected by the recent wildfires in Southern California. Such catastrophic events can leave many feeling hopeless and confused on what to do next. Be cautious of soot, smoke and ash damage that may have risen, as a part of the aftermath from the fires. If your home or business were near any of the fires, your property may have been afflicted. We here at SERVPRO Arcadia, are apart of a Storm Team that specializes in emergency restoration when events like this occur. Storm Teams are comprised of multiple SERVPRO franchises, all of which share the same goal of getting the home/business owner back to their home/business as quickly as possible. We can ensure that you receive the highest standard of customer service, to help make the transition of restoring your home as smooth as possible.

Commercial Losses, Our Specialty!

2/20/2020 (Permalink)

This facility consists of multiple buildings, that are occupied by a handful of Universities. The facility management called us towards the end of the work day. Within the hour of receiving the call, we assembled an experienced crew, and arrived onsite to begin our assessment. SERVPRO of Arcadia, an industry leading company, excels at mitigating water damage and dehumidification. We have trained technician that will be in and out before you know it, "Like it never even happened." If you are in need of our services for fire, water, mold, and sewage backups, do not wait; we do it all. We take great pride in being a quality service, that is always here to help. Pick up the phone and dial (626) 447-4128, and will send our certified crew immediately. 

Large Commercial Losses - Our Specialty!

2/20/2020 (Permalink)

Remember, our SERVPRO crews are ready to assist in all and any circumstances for water and fire damage. No matter how large or small the damage may be, we here at SERVPRO of Arcadia are confident that our team can get the job done! Our most recent project takes place at the Westfield Mall located in Arcadia, Ca. Large commercial jobs like this, have to be dealt with extreme caution due to the high volume of foot traffic that flows in and out of the mall. Whenever our technicians are on the field,  they take into consideration the environment they are working in, so that they can figure out how they need to approach each job. Every job is different and unique in its own way. Especially when dealing with large commercial losses. Staying one step ahead of the operation allows us to provide the best quality work.

Restore vs. Replace

1/22/2020 (Permalink)

At SERVPRO of Arcadia we strive to, "Restore vs Replace" whenever possible. One of the ways we achieve this is by drying in place. Instead of removing hardwood flooring that has sustained water damage, we use the Floor Mat System to quickly and effectively dry the affected material.

When water seeps into hardwood flooring if not addressed immediately and properly, this will result in floor buckling. The next steps of drying the hardwood floor are crucial because this determines whether or not we can salvage the floor. To avoid this from occurring we place drying floor mats and tent the affected area with our state of the art drying equipment. 

The benefits of having our equipment set up as soon as possible allows for us to restore instead of replace. Our goal at SERVPRO is to leave it, "Like it never even happened."

You Can Never Be Too Safe

1/21/2020 (Permalink)

A fire can happen on your property at any time. We here at SERVPRO of Arcadia provide around the clock services 7 days a week. If you need us, we'll be there. What separates us from other restoration companies is that, when we receive the call from you we immediately assemble a work crew and send them your way. As a SERVPRO employee, our priorities are to ensure the job is done right the first time and consistently update our client on the progress of the job. The reason we do this, is because more often than not your home is the biggest investment you make. Therefore, we do everything in our power to ensure the customers happiness and leaving it, "Like it never even happened."

Are You Covered?

1/20/2020 (Permalink)

SERVPRO of Arcadia get's a lot of questions about insurance and if a loss is covered. Our staff is fully trained to know how to answer these questions. We are not insurance agents, but we have a lot of experience with several different types of claims over our 35 years in business. Each claim is treated individually. We take our time getting all the information about the loss and determining what the best course of action would be. We walk people through each step of the way. 

Now for important tips for your insurance policy:

1. Confirm you have an endorsement for sewer backup coverage. Sewer backups cause more damage than a regular water damage. As a restoration company, we also have to protect our employees with personal protective equipment, which includes additional charges as well.
2. If you own an older home or building, make sure you have code upgrade insurance god forbid something happens that you need to upgrade your entire electrical system or plumbing system. Both systems can become extremely costly, so for a little bit extra a month in insurance, it is worth it. 
3. Additional Living Expense (ALE) is what is used if you have to move out of your house for a while to get the home rebuilt after any type of damage. ALE is used for hotels, food, or even a long term rental home. As you can imagine, this can become very pricey as well. 
4. If you are renting, have renters insurance, especially if you are in a multi-unit facility. You may never believe you will have a loss, but what if your neighbor falls asleep with a pan on the stove and it catches fire. Your entire apartment's contents may be non-salvageable. Your renter's insurance is what pays you back for your contents.
5. When going to get renters insurance, be realistic on the price range of all of your personal belongings. Remember all the small items, as well. One bottle of spice is $3, but if you have 100 of them, that is $300. The money accumulates quickly, so do not skimp on the insurance. 
6. There are things in life you can get for cheap, insurance should not be one of them. Take your time, find the best agent, and get the right coverage. 

SERVPRO of Arcadia is here to help with any questions you may have. 

Why SERVPRO is Your First Choice

1/20/2020 (Permalink)

Any homeowner must be diligent when faced with flood damage, which is where restoration professionals come in handy. Returning to your property after a large thunderstorm can be a tedious process without the assistance of a trained team. 

We follow specific steps following flood damage in your home. Our team at SERVPRO helps you work through these steps to ensure that the cleanup and restoration process flows smoothly. We always encourage homeowners and business owners to contact us directly after returning to a flood loss event. Our team can get to work immediately, taking photographic evidence of the damage and assessing the situation to get the cleanup underway. The longer the exposure that construction materials have to water and moisture from the flood, the more deterioration and decay take place.

With our initial assessment, SERVPRO gathers the information that helps your insurance company approve your damage claim in a timely fashion. 

Why SERVPRO? 

Our technicians at SERVPRO go through extensive training to understand all the best methods for commercial property flood damage cleanup and disaster restoration. We work to save you from costly replacements and potential dangers that health hazards floodwater poses. Us here at SERVPRO of Arcadia use proprietary methods of the latest tools, products, and technology. 

Restoration After Flood Damage 

Water wicks quickly throughout sheetrock, so repairing and removing damaged walls is elemental. SERVPRO puts a plan of action in place to help with any repairs of your home or commercial space to the preloss condition. There could be many threats to structural elements or from contamination that came inside with the floodwaters. Our technicians ensure that your property is safe before re-entry so that you can have added peace of mind. 

No matter the type of flood damage you are faced with, our team at SERVPRO of Arcadia is here to help. Once you contact us, we can deploy a team of trained technicians as soon as possible to get to work with the assessment and restoration process. Give us a call today at (626) 447-4128.

Commercial Water Loss

1/20/2020 (Permalink)

We received a call from a valued customer who had experienced significant amount of water damage. The cause of this loss was due to a break in the kitchen supply line which comes directly down from the upstairs break room. The water began to seep through the sub floor and eventually made its way to multiple offices. SERVPRO of Arcadia was onsite in under an hour and immediately started extracting water. The following day our crew was onsite continuing the demolition of affected walls and flooring. Our next phase will consist of allowing the structure to dry with the help our dehumidifiers and air movers. This will prepare the building for the reconstruction phase. At the end of the day we helped put this customer back in business leaving it, "Like it never even happened."

Flooded Basement

1/17/2020 (Permalink)

A homeowner in Arcadia, CA called SERVPRO concerning a water loss due to a fire sprinkler pipe that broke. As a result, four feet of water flooded the basement, affected the walls and content that were also in the basement. Our SERVPRO technicians knew exactly what to do. We first endured the customer that we had everything under control and we restore all content and completely dry out the basement. We did exactly that! Extracting the water comes first, we must then cut and dry the walls to make sure there is no moisture left, because then mold can start to grow. While the walls are being dried, we move onto to the contents. The contents were papers that had value to the homeowner. With extreme caution and the right equipment, we were able to restore all the content with out destroying it.

SERVPRO of Arcadia just wants to remind you that we do water remediation services as well as content drying. 

When Are Pack-outs Needed?

1/17/2020 (Permalink)

Water damages can happen to anyone's home or business, and when one does happen, it may feel like you are stuck between a rock and a hard place. Fret not for SERVPRO of Arcadia has the knowledge and experience, to assess and address all aspects of water damage, from A to Z. The size or extent of damage, caused by the water loss, are factors that decide if a "Pack-out" is necessary. When one is needed, all items are photographed and inventoried.  After all your items are inventoried, they are carefully placed into boxes. Then, they are given unique tags that make tracking and storing contents a breeze. Once they are transported to our warehouse, they are organized into large crates, where they await completion of reconstruction. Rest assured that SERVPRO of Arcadia is company, filled with professionals, that always strive to help those in need.

Welcome to SERVPRO of Arcadia

1/16/2020 (Permalink)

Welcome to SERVPRO of Arcadia's blog page.

We will share helpful tips and inform you about our services and community events.

We take pride in being a part of the community and want to do our part in making Arcadia the best it can be. 

For those of you who do not know what SERVPRO is, here we have listed the services we provide:

? Fire, Smoke and Soot cleanup
? Water Mitigation and Dehumidification
? Mold Remediation
? Contents Claim Inventory Service
? Large Commercial Loss
? Move Outs And Contents Restoration
? Document Drying
? Catastrophic Storm Response

? Contents Cleaning
? Deodorization
? Biohazard and Crime Scene
? Vandalism (Board-up and cleanup)
? Ceilings, Walls and Hard Floors

We here at SERVPRO of Arcadia are open 24-hours, 7 days a week. You need us and we'll be there to make it, "Like it never even happened." Call (626) 447-4128, for any questions or concerns you may have.

Always Be Prepared

1/16/2020 (Permalink)

Experiencing fire damage can be a very stressful situation. The leading cause of fires in a home or business most commonly occur when cooking or smoking. Fires can also caused by heating units and/or electrical issues. 

After any fire damage, your primary focus should be safety:

• Is it safe to stay in the home?

• Electrical hazards are some of the most prevalent concerns.

• Only do activities that are safe for you to perform.

 Things you should do after a fire and smoke damage:

• Limit the movements in your home after a fire damage to prevent soot particles from spreading damage to upholstery and carpet. 

• Keep your hands clean.

• Place dry towels on rugs, upholstery and carpet in high traffic areas.

• If you turn off the electricity completely empty the refrigerator and prop doors open. 

• To prevent soot from sticking to chrome on kitchen/bathroom faucets or fixtures protect them by applying a small amount of petroleum jelly or oil. 

• Change HVAC filter

• Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out the HVAC system.

No one ever expects to experience a fire, but if it does occur you can count on SERVPRO of Arcadia. Our technicians are well trained to cleanup and restore your home and/or business. We are available 24-hours 7 days a week to help you get your life back together. 

Key tips to guide you through the aftermath of a fire.

1/16/2020 (Permalink)

A fire in your home or business can be very devastating. After the fire trucks leave, your property will likely suffer from fire/smoke damage and also a widespread water damage from firefighting efforts.  Here are some tips what to do after the fire.

• Limit movement in the home to prevent soot particles from being embedded into upholstery and carpets.
• Place clean towels or old linens on rugs, upholstery and carpet traffic areas.
• If electricity is off, empty freezer and refrigerator and prop doors open.
• Clean and protect chrome with light coating of petroleum jelly or oil.
• Wash houseplants on both sides of leaves.
• Change HVAC filter.
• Tape double layers of cheesecloth over air registers.

Call the professionals at SERVPRO of Arcadia to get the damage under control. WE are trained to clean and restore your home with as little disruption as possible.

About Our STORM TEAM

1/16/2020 (Permalink)

Did you know SERVPRO of Arcadia travels across the United States to assist local franchises, in efforts to help victims who experience flooding during storms?

We've traveled to: 

• Oregon 2013- Pipe Freeze 

• New Mexico 2011- Pipe Freeze

• Iowa 2014- Flooding

• Ohio 2014- Flooding 

• Kentucky 2014- Pipe Freeze 

• New York 2012- Hurricane Sandy 

• Washington DC 2012- Mid-Atlantic Freeze  

• New Jersey 2011- Hurricane Irene 

• Santa Barbara 2017- Thomas Fire

We're Highly Trained Storm Damage Specialists

As leaders in the water mitigation industry, we have advanced training and expertise. In addition to a tremendous amount of hands-on experience. We use our training and experience to quickly dry your home and restore it back to it's pre-storm condition.

Independently Owned Company with National Storm Resources

We are an independently owned and operated business. SERVPRO of Arcadia is strategically located to respond quickly to any flood or water damage situation. When a major storm or flood event occurs, we can call upon our national network of 1,650 SERVPRO Franchises and special Disaster Recovery Teams if we need additional resources or personnel.

Large Loss at Local Airport

1/16/2020 (Permalink)

This large loss was caused by an overnight storm. Over 12" of water affected nearly 7,000 sq ft. of office space, lobby and break-room areas.

We received the call early Friday morning and within an hour we had a crew on-site. They began the mitigation process by removing carpets, baseboards and cutting walls. Once that phase was complete our crew began the drying process by placing air movers and utilizing our desiccant. We used two generators to minimize any business interruption. After six days, the drying process was completed and ready for reconstruction. 

At SERVPRO of Arcadia our technicians are all certified and ready to assist with any size damage. We specialize in effective drying procedures with our state of the art equipment. We are a 24-Hour emergency response service. We leave it, "Like it never even happened."

Breaking the Mold

1/15/2020 (Permalink)

Mold Problems

Mold is commonly found in most places in our environment like our homes and we may not even know it. Mold can be a serious problem in your home or business because it can spread quickly.

Is having mold in your home a health hazard?

Yes, mold can cause various health effects. Especially to children, and those with comprised immune systems, such as elderly persons and those with respiratory problems.

What causes mold?

Mold can be caused by a variety of water intrusion problems like a roof leak or leaking water line that is not taken care of. 

 Mold Tips  

To prevent mold you should:

• Reduce moisture levels in your bathroom by running a fan during and after your shower. 
• Increase airflow in your home by opening windows. 
• Fix plumbing issues like leaks to prevent moisture problems and water damage from accruing because water damage is the main source for mold growth. 
• Cleaning, disinfecting and drying surfaces daily.

When dealing with mold in your home it is very important NOT TO:

• Touch or disturb the mold.
• Blow air across any surfaces with visible or suspected mold growth.
• Attempt to dry the area yourself.
• Spray bleach or other disinfectants on the mold. 

What to Do:

• Stay out of affected areas.
• Turn off the HVAC system and fans.
• Contact SERVPRO of Arcadia for mold remediation services at (626) 447-4128

Got Mold? We got a Crew!

1/15/2020 (Permalink)

We have certified technicians available to remediate. Call us for an estimate. You will be glad you called.

Believe it or not, you’re exposed to mold every day. Some forms of mold you can see, however there are many that you can’t. Whether it grows on your walls, floor boards or even your shower curtains, mold is an unappealing sight to look at. Some people don’t pay any mind towards the mold and just let it grow. Having mold in your home can cause an issue for health effects, especially for those who are prone to allergies, asthma, or respiratory conditions. That is why we here at SERVPRO of Arcadia, have technicians who specialize in mold remediation, so that we can take care of your mold problem. Our crew members take extreme precaution to ensure that we remove every last bit of the mold so you and your loved ones are not affected by it. Mold is our cornerstone. We take it very seriously. 

Discovering a Leak

1/14/2020 (Permalink)

Having a leak in your home or business can be very stressful, especially when the leak has gone unnoticed for an extended period of time.

Our technicians here at SERVPRO of Arcadia have special thermal imaging equipment  that can detect the non-invasive moisture in your home or business. This helps find the main source of the leak without creating unnecessary damage to the structure. 

Water damage that you can not see is the most dangerous because it can spread without your knowledge. Pipes usually aren't exposed, making it difficult to detect when there is a leak.

Trying to identify where the problem is on your own may be difficult, as well as attempting to mitigate the damage without any help from a professional. Here are some tips on what you can do before SERVPRO heroes arrive:

• Shut off the water valve leading to the pipe.

• Stop the leak until you can repair or replace the pipe.

• Turn on the faucets, to drain water left in the pipes.

• Call SERVPRO of Arcadia (626) 447-4128

Communities During Storm

1/14/2020 (Permalink)

With the recent fires in Southern California, the key thing to remember is to not panic. In times like this, staying calm and addressing the problem correctly can go a long way. These wild fires made it from the San Fernando Valley all the way to the hills of Santa Barbara, where our Storm Team and SERVPRO of Arcadia have been dispatched. They are working diligently to begin the cleanup and restoration process for the properties that have been effected. Our customers have been looking out for each other, by staying in communication to coordinate their schedules and give each other updates on the latest fire status. During times like this, we see how well connected the community is. When our clients are at ease, it means making it “Like it never even happened,” that much easier. We appreciate the patience and great feedback we have received from our customers.

Have Questions about Fire, Smoke, or Soot Damage? Contact SERVPRO of Arcadia (626) 447-4128

Recently Had a Sewage Backup? We Know What to Do!

1/13/2020 (Permalink)

Sewage is not easy to deal with. If not mitigated properly, there may be excessive damage to your home. Call us!

Sewage backups are not only gross, but they can cause serious damage to the structure. One of the reasons being that they emanate from a source of water that is contaminated, with all sorts of bacteria and toxins. Water losses that are caused by sewage backups must be dealt with swiftly and professionally, to avoid secondary damage to the structure, and to prevent bodily harm to anybody exposed to it. Here at SERVPRO of Arcadia, our technicians are adept at taking care of any sewage backup.

This water loss specifically happened in the bathroom, located in the basement. The water then migrated into the rooms adjacent to the bathroom, which includes: two bathrooms, an elevator, and its shaft. Our technicians were able to locate the source of the sewage backup and promptly began repairs. Once our technicians extract all of the water from all affected rooms, it is now ready for the decontamination process.

Fire, Smoke, Soot, and Ash Cleanup

1/13/2020 (Permalink)

If you’ve ever experienced a home fire, then you know how devastating it can be. A house fire can cause a substantial amount of damage and is something no one should ever have to experience. Not only are they harmful to your home, the aftermath of a fire can also be a harmful to your health. However, if a fire were to occur, SERVPRO of Arcadia specializes in fire cleanup and restoration. 

After a fire has occurred, smoke, ash, soot, and a smoky odor are most likely what’s going to be left behind. We advise you to just sit back and let the professionals handle the situation. Taking matters into your own hands may only make the situation worse and even cause extended health issues. Our crew members here at SERVPRO of Arcadia are highly trained and know exactly how to treat fire damage after it has occurred.

SERVPRO of Arcadia is here to help and answer any questions. Call (626) 447-4128, for any concerns you may have about a home fire.

Fun Informative SERVPRO Events

9/9/2019 (Permalink)

Fun Booth Set up "Safety at Lake"

SERVPRO of Arcadia was featured as an Emergency Response vendor at Lake Ave Church's Emergency Preparedness Fair, "Safety @ Lake". This is our 4th year participating in this fun and informative event. Treasure, Marian and Levi make this event possible by bringing together local businesses that serve the great city of Pasadena. It was a day filled with workshops for adults as well as children, teaching the importance of being prepared for an emergency. Although there is no telling when or a disaster may strike, at least you know you can count on SERVPRO of Arcadia heroes to have your back. With over 1,600 locations nationwide your SERVPRO heroes are only a phone call away. We will help leave it, "Like it never even happened."

New Years Awesome SAFETY Tips

1/11/2019 (Permalink)

SERVPRO WILL ALWAYS BE HERE FOR YOU IN EVERY NEW YEAR!

New Year's Eve celebrations

The new year comes up quickly. Lets get ready for the new year by educating ourselves on some safety tips.   Many of the things we enjoy during this festive period,  such as  fireworks, Christmas  lights, candles, paper hats and decorations. Did you know these things can all be fire hazards ?

Here are some tips to keep you safe this New Year

• If you are planning to celebrate with fireworks, store them in a metal box, read the instructions, never go back to a lit firework and keep a bucket of water nearby.

• Contact your local Fire Department for more information as well. They are just handsome fellas to look at! 

• Never place candles near your Christmas tree or furnishings. Never leave candles burning unattended.

• Decorations can burn easily - Don't attach them to lights or heaters.

• Switch off electrical appliances when not in use, unless they're designed to stay on. Take special care with fairy lights and outdoor lights. Always switch off and unplug lights before you go to bed.

• Check your lights conform to the British Standard. Always use an RCD on outdoor electrical equipment (safety device that can save lives by instantly switching off the power)

• Never leave cooking unattended. 

• Check the battery in your smoke detectors and carbon monoxide detectors every week. Use the New Year as a reminder to clean it and remove dust, and maintenance them.

SERVPRO of Arcadia understands that New Year's celebrations are a time to have fun with family and friends!  Read and follow the tips to help have a SAFE holiday!

We Have Your Back, Always

1/11/2019 (Permalink)

We got you! Call us. We will take care of it.

Leaks from piping, roofs and other overlooked areas can cause water damage,  that can go unnoticed for an extended period of time. Attempting to clean up water from a leak can lead to further damage or contamination if not handled properly. Our technicians are highly trained professionals that specialize in water mitigation. Our SERVPRO name means everything to us,  and we have been around for some time now. Having a good brand and name you can trust is important. You will always be certain that you are in the best of hands with SERVPRO. 

 We want you to understand the process, and our teams of technicians  will walk you through every step,  keep you updated on the progress of the job, and get you back to good.

Water damages can happen at anytime. It is it's always good to know that there is someone that can be there for you no matter what time a day it. SERVPRO of Arcadia is open 24-hours, 7 days a week. We got this. 

Holiday Fire Safety Tips

1/4/2019 (Permalink)

We got some great holiday tips!!!

We all love the holidays. The holidays are a joyous time when we celebrate many festivities with our loved ones. Unfortunately,  it is also a time when many accidental fires occur. We at SERVPRO want to help ensure our customers have a happy and safe holiday season. Here are some helpful tips to help keep you and your home safe:

• When selecting a Christmas tree make sure pine needles are green and vibrant.
• Water Christmas tree daily, the average tree requires about a gallon of water. This will help avoid drying out.
• If tree does dry out,  do not plug in the tree lights.
• Do not leave tree lights on overnight.
• Keep Christmas tree away from heated surfaces such as fire places and heaters.
• Never leave lit candles unattended, especially around small children and/or pets.
• Always extinguish fire place after every use.
• Do not place any objects near heaters.
• When using the oven or stove, do not leave it unattended.
On behalf of our family at SERVPRO we would like to wish you and your family a Happy Holiday every year!

Spooky season is Coming!

10/9/2018 (Permalink)

The fall season is upon us and you know what that means? Yes, you guessed it right, Pumpkin Spice Lattes, the change in weather and who can forget Halloween! 

We here at SERVPRO of Arcadia like to spice things up as well.This year we decided to change things up a little and not only dress ourselves up but have our 1st Annual Office Decorating Contest. The winner of this years contest received movies tickets and dinner for two. At SERVPRO of Arcadia we take competition very seriously. We have 8 offices in total and of the 8 offices Ms Flood proved herself to be the victor. Ms. Flood went above and beyond showcasing her creativity. 

This only means that next year we have to bring our A game. Congratulations Ms Flood we'll patiently look forward to dethroning you next year!

Bolton & Company Corn Hole Toss

5/7/2018 (Permalink)

Corn Hole toss at the Rose Bowl.

This was our first year attending Bolton and Company’s fundraiser at the Rose Bowl and what an experience that was. We participated in their annual corn hole toss tournament. Although we didn’t win, we had a great time and met a lot of genuine people because of it. The purpose of the fundraiser was to raise money for charity and organizations that help those in need. We a grateful to have such a caring business in the city of Arcadia. SERVPRO of Arcadia wants to thank everyone at Bolton and Company that made this event possible and a memorable experience for us. We’re looking forward to next years event!!!

Water Mitigation Leads to Mold Remediation

1/22/2018 (Permalink)

A job usually turns into a mold remediation after the affected area has experienced some type of water damage. That’s why it’s important to contact SERVORO right away to get started on fixing the problem before it gets worse.

Primary loss site is the kitchen. The walls and cabinets in the kitchen had high moisture readings. We had then learned that the water traveled to other rooms, so we immediately ran our moisture tests and discovered moisture in the other rooms. Once we got permission to remove the hard would floor, we saw that mold had started to grow. The picture is of mold underneath a staircase where the water traveled down to. The mold remediation process has now begun. Our technicians must remove the mold off both the walls and studs. Mold remediation must be done with extreme caution to ensure the mold can’t affect any other areas. 

What You Should Know About Mold

1/22/2018 (Permalink)

Mold is very interesting, but gross at the same time. We here at SERVPRO want you to know if you have a mold problem, we can take care of it. However, there are some things about mold that you should know. When you hear the term "black mold", you may think that its very harmful. What you should know is that mold can be all colors and its color doesn't dictate how harmful it may be. The color of mold may vary, due to whatever type of material it is consuming. Mold releases spores and may cause an allergic reactions, no matter what color or what type of mold it is.

Just keep in mind SERVPRO of Arcadia, has highly trained technicians who specialize in mold remediation.

What is Mold?

1/11/2018 (Permalink)

Mold is a type of fungus. It can be found both indoors and outdoors. Research has shown that mold grows best in humid, warm and moist environments. Mold commonly occurs in homes during the winter because of the significant amount of moisture in the air. Below are the common types of molds found indoor.

• Aspergillus - grows on dust, food made from powder, and most commonly found on drywall.
• Cladosporium - can grow in both cool and warm environments and is typically found on fabric and on the surface of wood.
• Penicillium - often has a blue or green color and is typically formed on objects that have been affected by water. 
• Alternaria - is found in most common damp areas, such as showers or under sinks.

SERVPRO of Arcadia is open 24-hours, don’t hesitate to call us at anytime. We can have a team of professional technicians, to start on your mold remediation right away. We’ll make it, “Like it never even happened.”

Don't Let Mold Trick You

1/11/2018 (Permalink)

The beginning of the year, usually starts us off with cold and wet weather. Durning these times, you may notice an increase of moisture in your home. Wether it be on your walls, books, clothes, your child’s toys, mold can grow there. Mold is easier to deal with because you can see it. However, mold spores can be found everywhere and they’re invisible to the naked eye. Spores are found both indoors and outdoors and can travel through your home in many different ways. For example, open windows and ventilation systems are primary ways mold spores can enter your home. The way mold begins to grow is only if the spores were to land on a surface where there’s an excessive amount of moisture. As a reminder, SERVPRO of Arcadia specializes in Mold Remediation. Give us a call today for a free estimate (626) 447-4111.

Signs of Mold

1/8/2018 (Permalink)

How can you tell if you have mold in your home? Mold has a very distinct and musky smell to it. If you start to notice a very disturbing smell coming from certain walls or platforms in your home, the chances are mold is growing in that area. However, in order to determine whether or not you have mold in your home, an environmental testing company must do the proper tests for our technicians to operate. As you may know, mold can get you sick. It is best that you stay away from the affected area and under no circumstances should you touch mold or clean it yourself. Being exposed to mold can cause excessive sneezing, runny noses, red eyes and even rashes. That’s why it’s best that you call a professional like SERVPRO of Arcadia, who have the proper knowledge, equipment and highly trained technicians that specialize in mold remediation. We take pride in resolving your mold issue and leaving it, “Like it never even happened.”

Pasadena Ronald McDonald House

12/21/2017 (Permalink)

Pasadena Ronald McDonald House

The season of giving is upon us and this year we were able to spread some Holiday cheer, to the children at the Pasadena Ronald McDonald House. The House does so much for these children and their families while they receive treatment in the surrounding hospitals. Being able to donate our time with children was a reward in itself. Despite their condition they had positive attitudes and personalities that were larger than life.

We spent the afternoon decorating Christmas stockings. The children were very creative and seeing them smile and forget about their condition for those few hours, was definitely priceless. One of the children we met was Jesus, he had such a charismatic personality and he had a ball decorating several different stockings.

Thank you Pasadena Ronald McDonald House for everything you do, we appreciate the opportunity of being able to give back!

Commercial Marketing Forum

10/31/2017 (Permalink)

SERVPRO Commercial Marketing Forum

SERVPRO believes in the continuing education of its associates. That is why our local Franchise Trainers create marketing forums where we are able to share each others success stories. Focusing on putting our clients needs first. 

At this year's marketing forum our guest speaker was Brandon Rohner a SERVPRO Commercial Marketing Consultant. With many years of expertise in the industry. He has been able to assist countless franchises with large losses such as commercial fire/water damage. 

During our forum we focused on ways we can better help our clients prepare for a catastrophic loss. One of the ways we were able to achieve this, is by the SERVPRO Emergency Ready Plan. Its a profile designed to help businesses easily access vital information and key contact phone numbers needed during an emergency. If you own a business and would like to learn more about the SERVPRO Emergency READY Plan, then please call our Marketing Department at (626)447- 4128 for assistance.

Memorial Day 2017

5/24/2017 (Permalink)

Arcadia County Park

This year, Memorial Day is on Monday May 29, 2017. It is recognized as an observed federal holiday and a day when we take the time to remember and thank the men and women who died serving our country. 

SERVPRO of Arcadia is proud to be a part of a community who pays tribute to the men and women of our Armed Forces. The City of Arcadia proudly recognizes Our Fallen Heroes by displaying American flags alongside the Arcadia County Park located at 405 S. Santa Anita, Ca 91006.

We would like to take the time to honor the men and women of our Armed Forces. We thank you for your service and for protecting our great country!

"Gone but never forgotten"

2017 Arcadia Firefighters Association Pancake Breakfast

5/9/2017 (Permalink)

2017 Arcadia Firefighters Association Pancake Breakfast

The 20th Annual Arcadia Firefighters Association Pancake Breakfast fell on a cold and rainy Spring morning. However, that did not stop the event from being a true success. The day was filled with delicious food, emergency preparedness education and fun activities for the children. SERVPRO of Arcadia understands the importance of fire safety that is why, we gave away free Fire Safety coloring books to the children. Because educating our children about the potential danger of fire starts at an early age.

The Firefighters of the City of Arcadia work very diligently to promote fire safety and keep the community safe from fires and other hazards. They're the epitome of true heroes and are selfless when it comes to serving their community. 

It was an honor to be a part of this event and we can not wait to do it again next year!

Safety @ Lake

2/7/2017 (Permalink)

On January 31st, 2018 SERVPRO of Arcadia was featured as an Emergency Response vendor at Lake Ave Church's Emergency Preparedness Fair, "Safety @ Lake". This is our 4th year participating in this fun and informative event. Treasure, Marian and Levi make this event possible by bringing together local businesses that serve the great city of Pasadena. It was a day filled with workshops for adults as well as children, teaching the importance of being prepared for an emergency. Although there is no telling when or a disaster may strike, at least you know you can count on SERVPRO of Arcadia heroes to have your back. With over 1,600 locations nationwide your SERVPRO heroes are only a phone call away. We will help leave it, "Like it never even happened."

Jack O' Lantern

10/4/2016 (Permalink)

Halloween is around the corner. SERVPRO of Arcadia would like to share some tips on how to keep your Jack O' Lantern (Pumpkin) from getting moldy fast!                            

Follow these easy steps:

1. After your pumpkin has been carved, rinse it out with water to get rid of excess strings and gunk.


2. Take a large bucket or tub and fill it with three gallons of water.


3. Stir three teaspoons of bleach into the water.


4. Dunk in the pumpkin. 


5. Then you add silica by removing the top of the pumpkin. Take a silica bead and embed it into the interior of the pumpkin. Do not stick the bead in so far that it changes the appearance of the pumpkin's exterior.

Silica packets are largely available with the following items:

• Beef jerky


• Shoes and shoe boxes


• Cat litter 


• New purses or wallets

Taste Of Arcadia & Business Showcase !

9/16/2016 (Permalink)

Taste of Arcadia

Taste of Arcadia is around the corner!

When?

Monday, September 26th

5:30pm- 9pm

Location

The Los Angeles County Arboretum (301 N. Baldwin Ave, Arcadia Ca). 

The Taste of Arcadia & Business Showcase is held by The Arcadia Chamber of Commerce.  This year's Taste of Arcadia and Business showcase will have an additional 40-plus business exhibitors and one will be SERVPRO's booth. This is SERVPRO of Arcadia's second year with a business showcase booth at the taste. Last year was an amazing turnout. We met a lot of people from our Arcadia community and passed out helpful information about SERVPRO. This year we expect to draw 1,800 attendees to enjoy the many different foods from 45 of Arcadia's local restaurants, caterers, and wine and beer vendors. This is the Arcadia Chambers biggest event! Don't miss out on the amazing food & entertainment. 

Visit our booth!

To get your tickets at:

 arcadiacachamber.org