The Role of Technology in HOA Management

3/12/2025 (Permalink)

HOA board software in laptop

The Role of Technology in HOA Management

The role of technology in HOA management has also grown as management responsibilities have evolved. In the past, board members of an HOA might have been able to manage a community simply by holding meetings a few times a year, but modern HOA management requires more.

Online portals for community engagement, software for event calendars, mobile apps, and community websites to keep member residents informed are just a few examples of the use of technology in modern HOA management. With technology being integrated into almost every facet of life, it only makes sense for HOAs to follow suit.

If you’re curious to learn more about how the role of technology in HOA management has pushed the industry to evolve, below are some key changes:

Technology to Ensure Safety and Security

Technology plays a large role in ensuring safety and security around HOA properties. Messaging apps and other technological advancements, combined with service request fulfillment software, can facilitate communication between residents and HOA staff to address maintenance requests. This can also make it easier and more efficient to address safety concerns.

For example, property restoration after fire damage can become a safety hazard if the issue isn’t addressed quickly. Residents can use communications technology to alert HOA management about concerns during fire damage cleanup, and restoration professionals can use the same technology to alert HOA staff about unsafe areas.

Of course, with a greater focus on technology in HOA management, data security becomes more important as well. HOA management should have security protocols, hardware, and software to protect sensitive personal and financial data surrounding communities, residents, and HOAs themselves.

How Technology Factors Into Financial Management of HOA Communities

Technology also plays an increasingly vital role in the management of HOA finances. As HOAs grow larger and managing assets, funds, and personnel becomes more complex, accounting software for financial reporting and tracking is crucial.

Not only are HOAs responsible for keeping up with dues, but they must also account for maintenance, repairs, salaries, and other expenses. Real-time property management financial software can help make this tracking and reporting more efficient, streamlining operations to avoid mistakes that can lead to audits and investigations.

Because some states may have special regulations for HOAs, financial management software also helps keep track of tax data for proper reporting. This may impact residents who own rental homes in HOA communities and are able to write off their dues as well.

Face-to-face Interaction is Still Vital

While technology has certainly opened up new ways for HOAs and residents to communicate, face-to-face interactions are still important. It may be more difficult for large HOAs that oversee multiple properties to provide personal representation in their communities, but offering access to a live person can make a difference.

This becomes all the more important in cases where disputes need to be resolved. If a resident of an HOA community cannot address concerns with a live representative of an HOA, small disputes can turn into larger conflicts. Although technology can facilitate some communication, providing access to a real person may make the difference between a peaceful resolution and a problem boiling over.

The Future of Technology in HOA Management

If the present is any indication, the role of technology in HOA management will continue to gain momentum going forward. As more and more people come to rely on mobile apps, instant messaging services, and notifications to juggle busy schedules, HOAs will undoubtedly adapt to changes.

For residents, this can mean a greater quality of life. For HOA management professionals, technology also represents opportunities to get more done faster and more efficiently. As with all technology, it’s vital to strike a balance to avoid putting all your eggs in one basket, but if you’re in the HOA management industry, now is the time to embrace technological advancements.

Contact SERVPRO® of Arcadia for Solutions to Make Your Life Easier in HOA Management

From professional air duct cleaning to restoration services, SERVPRO of Arcadia is the team to trust for turnkey community management solutions. We assist HOAs and property managers in keeping communities clean and safe, and our experts embrace the role of technology every step of the way.